Application configuration, tuning, and troubleshooting Special focus on supporting developer support tools Strong experience with python scripting and java background Experience in DevOps environment ...
Application configuration, tuning, and troubleshooting Special focus on supporting developer support tools Strong experience with python scripting and java background Experience in DevOps environment ...
Support Engineer II
Springfield, VA · On-site
$85K - $95K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...
Quick apply
Support Engineer II
Springfield, VA · On-site
$85K - $95K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...
Life Support Engineer
Baltimore, MD · On-site
$17.64 - $22.74/hr
Life Support Engineer Posting Date: June 2026 Job Department: Life Support Schedule: Full Time Job Type: On-site Location: National Aquarium Pier 3 501 E Pratt St Baltimore, MD 21202 JOB SUMMARY: The ...
Life Support Engineer
Baltimore, MD · On-site
$17.64 - $22.74/hr
Life Support Engineer Posting Date: June 2026 Job Department: Life Support Schedule: Full Time Job Type: On-site Location: National Aquarium Pier 3 501 E Pratt St Baltimore, MD 21202 JOB SUMMARY: The ...
Support Engineer II
Springfield, VA · On-site
$85K - $95K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...
Support Engineer II
Springfield, VA · On-site
$85K - $95K/yr
As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...
User Support Engineer
Fort George G Meade, MD · On-site
$138K - $149K/yr
November 30, 2026 The  User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and ...
Quick apply
User Support Engineer
Fort George G Meade, MD · On-site
$138K - $149K/yr
November 30, 2026 The  User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and ...
Mac Support Engineer
Ashburn, VA · Hybrid
Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...
Mac Support Engineer
Ashburn, VA · Hybrid
Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...
Cloud Support Engineer
Reston, VA · On-site
$100K/yr
Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...
Cloud Support Engineer
Reston, VA · On-site
$100K/yr
Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...
Product Support Engineer
Springfield, VA · On-site
$60 - $100/hr
The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work closely with our Product and ...
Product Support Engineer
Springfield, VA · On-site
$60 - $100/hr
The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work closely with our Product and ...
Mac Support Engineer
Ashburn, VA · On-site
Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...
Mac Support Engineer
Ashburn, VA · On-site
Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...
MANTECH seeks a motivated, career and customer-oriented Intelligence Support Engineer to join our team in Annapolis Junction, MD. Responsibilities include but are not limited to: * Integrates ...
MANTECH seeks a motivated, career and customer-oriented Intelligence Support Engineer to join our team in Annapolis Junction, MD. Responsibilities include but are not limited to: * Integrates ...
This Engineer will work onsite, and support deployed software products used for DoD organizational messaging, information sharing, monitoring, and related operational workflows. The Product Support ...
This Engineer will work onsite, and support deployed software products used for DoD organizational messaging, information sharing, monitoring, and related operational workflows. The Product Support ...
MANTECH seeks a motivated, career and customer-oriented Intelligence Support Engineer to join our team in Annapolis Junction, MD. Responsibilities include but are not limited to: * Integrates ...
MANTECH seeks a motivated, career and customer-oriented Intelligence Support Engineer to join our team in Annapolis Junction, MD. Responsibilities include but are not limited to: * Integrates ...
Airworthiness Support Engineer
Washington, DC · On-site
$180K - $230K/yr
As a Airworthiness Support Engineer with MTSI you will perform activities associated with system safety requirements, planning, integration, design review, airworthiness assessment, and technical ...
Airworthiness Support Engineer
Washington, DC · On-site
$180K - $230K/yr
As a Airworthiness Support Engineer with MTSI you will perform activities associated with system safety requirements, planning, integration, design review, airworthiness assessment, and technical ...
Solution Support Engineer
Fairfax, VA · On-site
Solution Support Engineer Category: Business Consulting, Strategy and Digital Transformation Main location: United States, Virginia, Fairfax Position ID:J0426-1332 Employment Type: Full Time Position ...
Solution Support Engineer
Fairfax, VA · On-site
Solution Support Engineer Category: Business Consulting, Strategy and Digital Transformation Main location: United States, Virginia, Fairfax Position ID:J0426-1332 Employment Type: Full Time Position ...
ITS Support Engineer I
Herndon, VA · On-site
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...
ITS Support Engineer I
Herndon, VA · On-site
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...
ITS Support Engineer I
Herndon, VA · On-site
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...
Product Support Engineer
Fairfax, VA · On-site
Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and escalate complex cases to software development and engineering ...
Product Support Engineer
Fairfax, VA · On-site
Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and escalate complex cases to software development and engineering ...
Support Engineer information
See Silver Spring, MD salary details
$17.15 - $21.98
4% of jobs
$21.98 - $26.82
9% of jobs
$30.81 is the 25th percentile. Wages below this are outliers.
$26.82 - $31.65
14% of jobs
$31.65 - $36.48
15% of jobs
The median wage is $38.75 / hr.
$36.48 - $41.32
17% of jobs
$41.32 - $46.15
16% of jobs
$46.29 is the 75th percentile. Wages above this are outliers.
$46.15 - $50.99
9% of jobs
$50.99 - $55.82
7% of jobs
$55.82 - $60.66
4% of jobs
$60.66 - $65.49
3% of jobs
$65.49 - $70.33
1% of jobs
$17
$41
$70
How much do support engineer jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for support engineer in Silver Spring, MD is $41.22, according to ZipRecruiter salary data. Most workers in this role earn between $30.58 and $48.22 per hour, depending on experience, location, and employer.
What is a support engineer?
Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.
What are the key skills and qualifications needed to thrive as a support engineer?
To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.
How does a support engineer typically collaborate with other departments to resolve complex customer issues?
Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
What is the difference between Support Engineer vs Technical Support Specialist?
| Aspect | Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are common | Often similar credentials; certifications like CompTIA or vendor-specific ones are common |
| Work Environment | Involves troubleshooting complex technical issues, often in a technical or engineering team | Provides frontline support, often via phone, email, or chat, handling common user issues |
| Employer & Industry Usage | Used in IT, tech companies, and software firms for technical problem resolution | Common in customer service centers, IT support, and tech companies for user assistance |
Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.
How much do support engineers make?
Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.
What degree do I need to be a support engineer?
Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs
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For Support Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Silver Spring, MD look for?
The top searched job categories for Support Engineer jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Support Engineer jobs?
Cities near Silver Spring, MD with the most Support Engineer job openings:
Job description
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Position Summary:
Primarily responsibilities will be development and administration of Tools and Templates for an end to end, multi-application continuous delivery solution. This also includes the operations of the tools for monitoring, metrics, stability and support.
Application configuration, tuning, and troubleshooting
Special focus on supporting developer support tools
Strong experience with python scripting and java background
Experience in DevOps environment is plus.
Project is going to be in 70% operation, so similar experience is required.
Production support experience is plus.
Should be eager to learn new technologies.
Additional Information
Ayush Deep
973-507-7533
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992