ZipRecruiter

Log In

1

Support Engineer Jobs in Potomac, MD (NOW HIRING)

IsI Enterprises LLC

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

We are seeking Support Engineer Specialist for a local Federal Agency. TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a ...

TekSynap

Support Engineer Specialist

Washington, DC

We are seeking Support Engineer Specialist for a local Federal Agency. TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a ...

TekSynap

Support Engineer Specialist

Washington, DC

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

$90K - $150K/yr

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting ...

CGI Inc.

Solution Support Engineer

Fairfax, VA · On-site

Solution Support Engineer Category: Business Consulting, Strategy and Digital Transformation Main location: United States, Virginia, Fairfax Position ID:J0426-1332 Employment Type: Full Time Position ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

previous pagenext page

Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Potomac, MD

Support Engineer information

See Potomac, MD salary details

$17

$41

$70

How much do support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support engineer in Potomac, MD is $41.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.58 and $48.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What cities near Potomac, MD are hiring for Support Engineer jobs? Cities near Potomac, MD with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Potomac, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,772 per year, or $41.2 per hour.

Support Engineer II

IsI Enterprises LLC

Springfield, VA • On-site

$85K - $95K/yr

Full-time

PTO

Posted 10 days ago

Job description

ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities:
  • Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
  • Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
  • Troubleshoot Windows, Mac, and Linux operating systems
  • Assist with resolving basic API integrations and connectivity issues.
  • Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
  • Perform end user management and account provisioning.
  • Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
  • Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
  • Conduct proactive system health checks to maintain operational efficiency.
  • Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
  • Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
  • Maintain detailed and accurate documentation of support activities while ensuring data security.
  • Work closely with team members to ensure efficient issue resolution.
  • Follow and enhance standardized processes and checklists to improve service quality.
  • Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.

Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
  • Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
  • Interim clearances will be accepted for consideration.
  • All clearances are encouraged to apply.
  • U.S. citizenship is required by federal regulation
Applicants without any of the above will not be considered at this time due to contract requirements.
  • 4 to 6 years working in an IT Support Focused role (minimum)
  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
  • Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
  • Experience with Google Workspace, VPNs, DNS, and mobile device management.
  • Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts.
  • Experience troubleshooting basic hardware & software issues
  • Experience utilizing ticketing systems and remote management tools
  • Strong communication, problem-solving, and time management abilities.
  • Ability to work both independently and collaboratively in a fast-paced setting.
  • Experience with Service Level Agreements (SLAs) and SOP creation.
  • Detail-oriented with a proactive approach to troubleshooting and continuous improvement

What we offer:
  • Competitive salary range: $85,000-$95,000
  • Comprehensive benefits package, including generous PTO.
  • Flexible hybrid work schedule.
  • Opportunities for professional growth and training.
  • A collaborative and innovative company culture that values teamwork and continuous improvement.

Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

Apply