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Support Engineer Jobs in Mebane, NC (NOW HIRING)

Copan Diagnostics, Inc

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Dedicated Field Service Engineer

Burlington, NC · On-site

$35 - $39/hr

DEDICATED FIELD SUPPORT ENGINEER Department FSE - Field Service Engineers Company COPAN DIAGNOSTICS, INC Role Scope The Dedicated Support Engineer is responsible for administering preventative ...

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Support Engineer information

See Mebane, NC salary details

$14

$34

$58

How much do support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for support engineer in Mebane, NC is $34.46, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $40.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What cities near Mebane, NC are hiring for Support Engineer jobs? Cities near Mebane, NC with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Mebane, NC as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,682 per year, or $34.5 per hour.

Senior Production Support Engineer - Assistant Vice President

Deutsche Bank

Cary, NC • On-site

$100K - $153K/yr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Deutsche Bank rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

93rd of 170 rated banks

Job description

Job Description:
Job Title Senior Production Support Engineer
Corporate Title Assistant Vice President
Location Cary, NC
Who we are:
In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.
Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here
Overview
We are seeking an experienced and highly capable Senior Production support Engineer to support the Equities and Security Lending businesses. This role is pivotal in ensuring the reliability, performance, and scalability of our trading platforms. You will apply Site Reliability Engineering (SRE) principles to proactively manage system health, drive operational excellence, and collaborate closely with senior traders, developers, and cross-functional teams to optimize front-to-back workflows. As a Senior Support Engineer, you will be responsible for maintaining platform availability, resolving complex issues, and championing automation and observability initiatives. Your ability to communicate effectively across business and technology stakeholders, and operate under pressure in a fast-paced trading environment will be critical to success.
What We Offer You
  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift and volunteer programs

What You'll Do
  • Ensure the stability, availability, and resilience of the trading platform through proactive monitoring, observability, and operational oversight
  • Lead and contribute hands-on to production support activities, driving SRE best practices, platform reliability, and TOIL reduction
  • Serve as the subject matter expert for users and stakeholders, providing timely support, incident management, and clear communications
  • Investigate, resolve, and prevent application and infrastructure issues through root cause analysis, postmortems, and strategic follow-up actions
  • Drive automation and continuous improvement initiatives, including self-healing capabilities, process optimization, and operational efficiency enhancements
  • Act as a production gatekeeper, partnering with developers, analysts, and project teams to support deployments, platform enhancements, disaster recovery, and business continuity activities

Skills You'll Need
  • Extensive experience in Production Support, SRE, or DevOps within financial services or trading environments
  • Strong technical expertise in Linux/Unix, SQL, scripting, and programming languages such as Python or Java
  • Experience with monitoring, observability, and incident management tools, with a focus on platform reliability and performance
  • Knowledge of APIs, messaging technologies, distributed systems, cloud platforms, containers (Docker/Kubernetes), and continuous integration/continuous deployment (or development) practices
  • Understanding of trading systems and trade lifecycle concepts, combined with strong communication, stakeholder management, and collaborative problem-solving skills

Skills That Will Help You Excel
  • Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs
  • Demonstrated ability to lead major incident response efforts, prioritize effectively under pressure, and drive issues through to resolution in a fast-paced trading environment
  • Strong focus on continuous improvement, with the ability to identify automation opportunities, reduce operational toil, and improve platform reliability and resilience

Expectations
It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodation to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
/Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com.
#LI-HYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.

What Deutsche Bank employees say

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About Deutsche Bank

Sourced by ZipRecruiter

Deutsche Bank is the leading German bank with strong European roots and a global network. We're driving growth through our strong client franchise. Against a backdrop of increasing globalization in the world economy, Deutsche Bank is very well-positioned, with significant regional diversification and substantial revenue streams from all the major regions of the world. We serve our clients' real economic needs in commercial banking, investment banking, private banking and asset management. We are investing heavily in digital technologies, prioritizing long term success over short-term gains, and serving society with ambition and integrity.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

Twitter

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