Support Enablement Jobs (NOW HIRING)

Overview

PenFed is hiring a (Hybrid) Auto Growth Enablement Analyst at our Tysons, Virginia; San Antonio, Texas; Omaha, Nebraska; Papillion, Nebraska or Eugene, Oregon location.  The Auto Growth Enablement Analyst supports the advancing Auto Lending growth priorities through analysis, coordination, documentation, reporting, and operational readiness activities. This role assists with translating strategic initiatives into actionable plans, maintaining tools and routines that support execution, and partnering with cross-functional teams to help improve product delivery, partner support, origination performance, and member experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

• Support growth enablement initiatives that advance Auto Lending product expansion, operational scalability, and execution readiness.
• Assist with developing, maintaining, and updating processes, tools, trackers, and routines that help teams execute growth strategies with consistency and accuracy.
• Prepare communications, status updates, meeting materials, and follow-up items to help stakeholders remain aligned on priorities, expectations, and execution needs.
• Support operational readiness for new product features, process changes, campaigns, and partner initiatives by assisting with training materials, communications, procedures, and implementation tracking.
• Assist with gathering documentation, tracking requests, and coordinating follow-up items related to compliance, legal, audit, credit risk, loan review, examinations, issue resolution, and corrective actions.
• Document operational impacts of growth initiatives, including procedures, controls, reporting needs, support models, and launch readiness considerations.
• Maintain working knowledge of auto lending portfolios, operational workflows, origination performance, and key monitoring metrics to support enablement recommendations.
• Analyze competitor behavior, member feedback, operational trends, and business performance to identify insights, summarize findings, and support recommended improvements.
• Collaborate with internal support teams including auto lending pricing and strategy, operations, compliance, legal, audit, accounting, technology, marketing, and credit risk to support Auto Lending growth priorities.
• Coordinate updates and approval tracking for policies, programs, procedures, and support materials tied to product, partner, or operational growth initiatives.
• Develop awareness of auto lending industry dynamics, consumer finance trends, partner capabilities, and market opportunities that may influence growth enablement priorities.
• Operate effectively in a fast-paced environment, managing assigned priorities while delivering timely, accurate, and actionable support.
• Monitor loan portfolios, production, and operational outputs to support policy adherence, identify execution gaps, and recommend process improvements.
• Assist with researching, documenting, and helping resolve operational issues with origination partners, including funding, loan quality, production, repurchases, lien filings, and other items that may impact growth execution.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in business, finance, economics, analytics, operations, or related field required.
• A minimum of two (2) years of analytical experience in one or more of the following areas: financial institutions, consumer finance, consumer banking, auto lending, unsecured lending,  or operations is required.
• Experience supporting cross-functional projects, process improvements, reporting, or operational readiness activities preferred.

  Knowledge of credit union environment preferred.

• Ability to communicate clearly, follow through on assigned responsibilities, and support execution across areas of responsibility.

• Strong analytical and problem-solving skills with the ability to research issues, summarize findings, and recommend practical solutions.

• Must be results oriented with the ability to work independently as well as in a team environment.

• Maintain a high level of detail with strong organizational skills.

• Ability to support multiple projects, priorities, and deliverables effectively.

• Experience using AI tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

No additional licenses or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is not required.

Pay Transparency 
The anticipated starting hourly range for this role is $23.28 - $45.23
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in business, finance, economics, analytics, operations, or related field required.
• A minimum of two (2) years of analytical experience in one or more of the following areas: financial institutions, consumer finance, consumer banking, auto lending, unsecured lending,  or operations is required.
• Experience supporting cross-functional projects, process improvements, reporting, or operational readiness activities preferred.

  Knowledge of credit union environment preferred.

• Ability to communicate clearly, follow through on assigned responsibilities, and support execution across areas of responsibility.

• Strong analytical and problem-solving skills with the ability to research issues, summarize findings, and recommend practical solutions.

• Must be results oriented with the ability to work independently as well as in a team environment.

• Maintain a high level of detail with strong organizational skills.

• Ability to support multiple projects, priorities, and deliverables effectively.

• Experience using AI tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

No additional licenses or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is not required.

Pay Transparency 
The anticipated starting hourly range for this role is $23.28 - $45.23
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME