Support Developer Jobs in Silver City, NM (NOW HIRING)

Under general supervision, this role interprets and synthesizes data to recommend actionable business decisions, leads performance optimization through execution and adoption of solutions, and applies business improvement methodologies to deliver measurable results. The role enables teams through effective leadership, mentoring, and coaching.

• Facilitate customer collaboration sessions—including brainstorming, fact‑finding, design thinking, and problem solving—to drive continuous business improvement.
• Select, tailor, and apply appropriate problem‑solving approaches (e.g., bottleneck analysis, root cause analysis (RCA), Lean, design thinking, Overall Equipment Effectiveness (OEE), and diagnostics) to inform decisions and achieve measurable impact.
• Design solutions using a minimum viable product (MVP) approach, iterating based on customer feedback while considering scalability and broader application beyond the initial scope.
• Lead change by developing clear, compelling narratives that connect purpose, strategy, and required actions; strengthen communication capabilities across the team.
• Influence and motivate sustained improvements in operational behaviors and processes across teams by coaching on structures, routines, and practices that enable operational excellence at scale.
• Analyze and review equipment and process Key Performance Indicators (KPIs) to guide performance optimization and data‑driven decision‑making.
• Perform other duties as required.

Note: Education and/or Degree type along with the minimum qualifications below will determine the position for which you will be considered. 

Specialist II:

• High School diploma or GED AND seven (7) years of experience in Operations, Operations Support, Engineering, Project Management, Professional Business settings, OR
• Bachelor’s Degree AND three (3) years of experience in Operations, Operations Support, Engineering, Project Management, Professional Business settings OR
• Master’s Degree AND one (1) year of experience in Operations, Operations Support, Engineering, Project Management, Professional Business settings
• Knowledge; Skills & Abilities:
• Passionate problem solver who succeeds in somewhat ambiguous situations; tirelessly advocates for the best possible solution 
• Burgeoning coach whose goals are to grow and maximize the team’s potential
• Strong communicator with emerging ability to communicate complex messages
• Unbiased facilitator; able to engage all people at all levels; emerging leadership skills
• Self-aware of cognitive biases and its impact on decision making. Decision making focused on the primary aim to build high performing teams, develop team members and deliver outcomes
• Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas – loves and embraces change especially in new and evolving environments
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
• Passionate about understanding people and teams; interested in becoming an expert in transformation methodologies
• Learns new skills quickly and knows how to navigate the organization to find experts in specific domain
• Ability to receive and act on developmental feedback quickly

Engineer II:

• Bachelor’s degree in an appropriate Engineering discipline, and (3) three years of Engineering or related experience.

OR

• Master’s degree in an appropriate Engineering discipline and at least (1) one year of Engineering or related experience.

• Background in specific field (mine, mill, hydro, etc.)
• Data Analysis Skills
• Experience with OEE (data access, cleaning, interpretation, analysis, etc.)
• Able to execute hypothesis-based analysis to confirm/disprove hypothesis
• Strong excel skills
• Can formulate questions to gain customer/process insight
• Experience standing up Management Systems (work standards, process confirmations, meeting standardization, lineouts and visual management efforts, etc.)
• People and Culture experience (human resources, organizational health, industrial psychology, etc.)
• Experience working on an Agile team/ impact team
• Experience working with Lean Methodologies and practices
• Digital product lifecycle experience (e.g. Business Analysis, Discovery, UX design, Development, Testing, Implementation, Support or Planning)