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Support Developer Jobs in Montreal, QC (NOW HIRING)

... supports front-office trading activity in North America, Europe, and Asia. Our group provides ... You have at least one experience in a financial institution as Software Engineer * You can read ...

... engineering, infrastructure as code (IaC), system reliability, and security operations ... You will support and enhance a core technology stack built on Java, MySQL, ElasticSearch, and AWS ...

Software Developer

Montreal, QC · On-site

CA$38 - CA$45/hr

Review requirements, standards, and supporting documentation to clarify and confirm software engineering requirements * Provide development estimates for assigned modules and for your own workload

Supporting prototyping efforts with control logic integration * Calibrating control parameters ... Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Physics * At least 5 years ...

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Support Developer information

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
Infographic showing various Support Developer job openings in Montreal, QC as of July 2026, with employment types broken down into 84% Full Time, 4% Part Time, 1% Temporary, and 11% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution.

Dveloppeur de support d'applications - Application Support Developer

PayFacto

Montreal, QC • Remote

Other

Medical, Dental, PTO

Posted 3 days ago

New


Job description

Salary:

Nous sommes la recherche d'un dveloppeur de soutien aux applications pour rejoindre notre quipe !

Vous assurerez le fonctionnement optimal de notre cosystme de paiement, en surveillant les diffrents systmes et en effectuant diverses demandes d'analyse et de recherche. Si ncessaire, vous participerez au dveloppement d'outils internes et externes tels que les systmes de gestion des commerants, les portails de paiement et les tableaux de bord.

propos du rle :

  • Avoir une approche innovante pour crer, construire, automatiser et amliorer le processus et les procdures de surveillance.
  • Rsoudre les problmes de production/mission critiques afin de respecter les accords de niveau de service.
  • Capacit rsoudre les problmes, identifier le problme et fournir un code de correction.
  • Capacit documenter le dpannage et les solutions
  • Identifier les problmes techniques et apporter les corrections et suggestions appropries pour les rsoudre.
  • Travailler avec l'quipe pour s'assurer que les processus de livraison du code sont suivis et respects.
  • Adhrer aux procdures en place en ce qui concerne la gestion des incidents, les SLA et les meilleures pratiques mises en uvre par l'quipe.
  • Volont de participer au contrle de la qualit de nos logiciels
  • Capacit apprendre et s'adapter rapidement aux nouvelles technologies
  • Capacit grer la pression et accomplir des tches dans un environnement rapide et exigeant
  • Contribuer l'identification de tout problme li la documentation, aux procdures et au flux de travail, avec un retour d'information lors de la runion hebdomadaire.


propos de vous :

  • Disponible pour les rotations sur appel
  • Vous avez de l'exprience avec Amazon Web Services (AWS) - S3, Lambdas, cloud formation
  • Vous avez une trs bonne connaissance de la programmation Java et de l'environnement Linux (obligatoire).
  • Vous possdez des connaissances en Postgres SQL (Obligatoire), Oracle SQL (Atout)
  • Vous avez une connaissance de HTML, CSS et JavaScript modernes (React, Angular)
  • Vous avez une connaissance des micro-services RESTful et des API REST.
  • Vous avez une bonne comprhension de Java Spring Framework (Asset)
  • Vous tes capable de travailler sous une supervision minimale
  • Vous possdez d'excellentes aptitudes au travail d'quipe
  • Vous avez un excellent sens du dtail, des comptences en rsolution de problmes et la capacit d'apprendre et d'appliquer rapidement de nouveaux concepts, principes et solutions.
  • Vous devez possder d'excellentes aptitudes la communication (verbale et crite)
  • Exprience de travail dans un environnement Agile
  • Matrise des outils de dveloppement et des techniques de dbogage.
  • Connaissance pratique des outils Git, Jira et Atlassian.
  • Connaissance pratique des approches et outils CI/CD


propos de nous :


  • Nous fournissons des solutions de paiement et de point de vente entirement intgres aux restaurants, htels et bars.
  • Nous sommes connus pour nos systmes de point de vente la pointe de la technologie (Veloce et Maitre'D).
  • Nous avons des bureaux au Canada, aux tats-Unis et en Europe.
  • Nous sommes en pleine expansion !


Nous offrons :

  • Une couverture mdicale et dentaire ds le 1er jour.
  • Tlmdecine 24 heures sur 24, 7 jours sur 7
  • L'abondement d'un REER
  • Vacances et congs personnels
  • Travail distance
  • Dfi de travailler dans une entreprise en croissance rapide


Vous souhaitez faire partie de l'ADN de PayFacto alors que nous atteignons de nouveaux sommets ? Postulez maintenant !

********************


We are looking for an Application Support Developer to join our team!


You will ensure optimal operation of our payment ecosystem, by monitoring the different systems and performing various requests for analysis and research. If necessary, you will participate in the development of both internal and external facing tools such as merchant management systems, payment portals and dashboards.


About the role:

  • Have an innovative approach to create, build, automate and improve the monitoring process and procedures
  • Address production/mission critical problems to keep up with SLAs
  • Ability to troubleshoot, identify the issue and provide a code fix
  • Ability to document troubleshooting and solutions
  • Identify technical issues & make the appropriate corrections, suggestions to address them
  • Work with the team to ensure code delivery processes are followed and respected
  • Adhere to procedures in place in relation to incident management, SLA and best practices implemented by the team
  • Willingness to participate in our software quality control
  • Ability to learn and adapt to new technology quickly
  • Ability to handle pressure and perform tasks in a fast-paced, demanding environment
  • Help identify any issues with documentation, procedures, and workflow with feedback during weekly meeting


About you:

  • Available for on-call rotation
  • You possess experience with Amazon Web Services (AWS) - S3, Lambdas, cloud formation
  • You possess very good knowledge of Java programming and Linux environment (Mandatory)
  • You possess knowledge of Postgres SQL (Mandatory), Oracle SQL (Asset)
  • You have knowledge of modern HTML, CSS, and JavaScript (React, Angular)
  • You have knowledge of RESTful micro-services and REST APIs
  • You have a good understanding of Java Spring Framework (Asset)
  • You are able to work under minimal supervision
  • You possess excellent teamwork skills
  • Excellent detail-oriented, problem solving skills and the ability to quickly learn and apply new concepts, principles, and solutions
  • Must have excellent communication skills (verbal and written)
  • Experience working in an Agile environment
  • Proficiency with developer tools and debugging techniques
  • Working knowledge of Git, Jira and Atlassian tools
  • Working knowledge of CI/CD approaches and tools

About us:


  • We provide fully integrated payment and point of sales solutions to restaurants, hotels and bars
  • We are known for our state-of-the-art point of sales systems (Veloce and MaitreD)
  • We have offices in Canada, US and Europe
  • We are expanding and growing!

We offer:


  • Medical and dental coverage as of Day 1
  • Telemedicine 24/7
  • RRSP matching
  • Vacation and personal days
  • Remote work
  • Challenge of working in a fast-paced growing company

Are you looking to be part of our PayFacto DNA as we climb to new heights? Apply now!