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Support Developer Jobs in Lehi, UT (NOW HIRING)

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad's technical experts and a trusted resource for both customers and teammates. You'll solve our most ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

Packsize

Engineer, Technical Support

Salt Lake City, UT · On-site

$30/hr

Technical Support Engineer - Onsite Onsite in either our Louisville, KY or Salt Lake City, UT office About Packsize Packsize is redefining the way businesses and their customers use and experience ...

SUSE

Cloud Native Support Engineer

Pleasant Grove, UT · Hybrid

Cloud Native Support Engineer This role ensures the resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures. It primarily focuses ...

New

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

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How much do support developer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for support developer in Lehi, UT is $63.18, according to ZipRecruiter salary data. Most workers in this role earn between $42.88 and $75.14 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Lehi, UT?

For Support Developer jobs in Lehi, UT, the most frequently searched job titles are:

What cities near Lehi, UT are hiring for Support Developer jobs?

Cities near Lehi, UT with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Lehi, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $131,418 per year, or $63.2 per hour.

Yardi Support Engineer

Outcode Software

Draper, UT • On-site

Full-time

Re-posted 17 days ago

Job description

Description:

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position requires deep expertise in the Yardi Voyager product suite, hands-on experience with SQL databases, and the ability to drive high-level technical solutions for complex property management onboarding and provisioning cycles.
The Support Engineering Lead collaborates closely with the Director of Engineering to ensure that support workflows follow established best practices. Beyond troubleshooting, they are actively involved in leading project execution, engaging directly with clients to manage Yardi integrations, mentoring junior support staff, conducting technical audits of Yardi environments, and contributing to the overall automation strategy of the company.
They are responsible for fostering a culture of technical excellence and efficiency, ensuring that every integration and support ticket meets the highest standards of quality and client satisfaction.

Project Leadership & Client Engagement:
The Support Engineering Lead takes ownership of technical implementation and support end-to-end, acting as the technical anchor for Yardi-related engagements.

  • Project Leadership: Lead product implementation and provisioning cycles for property onboarding, ensuring scope, quality, and timelines are consistently met.
  • Client Engagement: Serve as a primary point of contact for technical escalations, maintaining clear and transparent communication regarding Yardi integrations, APIs, and ETL processes.
  • Agile Rituals: Participate in agile ceremonies to ensure the support and implementation teams operate with discipline, predictability, and a focus on continuous improvement.
  • Technical Documentation: Lead technical writing and editing efforts to create robust documentation for product implementation and internal support workflows.
  • Hands-On Contribution: Roll up your sleeves to write Microsoft SQL queries, build custom Yardi reports (YSR), and resolve critical technical blockers in SaaS environments.
  • System Audits: Conduct periodic audits of IT systems and Yardi configurations to identify risks, technical debt, and opportunities for process automation.

Technical Leadership & Engineering Excellence:
Beyond day-to-day support, the Support Engineering Lead shapes the broader technical capability of the IT and Support divisions.

  • Team Support: Act as the ultimate escalation point to unblock teams by troubleshooting complex technical challenges within web-based applications and SaaS products.
  • Technical Guidance: Provide in-depth guidance on Yardi integrations, including the use of APIs, file transfers, and the Yardi ETL tool.
  • Define Best Practices: Lead the creation of engineering best practices for help desk platforms (JIRA, ServiceNow, Zendesk) and ITIL-based management.
  • Implementation & Coaching: Partner with Tech Leads to ensure the successful adoption of automation tools and database administration standards.
  • Training & Development: Organize mentoring programs to ensure engineers and support staff are proficient in the Yardi Voyager suite and SQL database management.
  • Contribute to Strategy: Work alongside senior leadership to shape technical strategies for property product onboarding and long-term IT infrastructure goals
.
Qualifications:
  • 8+ years of experience in technical support, help desk, or IT roles, with a proven track record of leadership.
  • Deep expertise in Yardi Voyager: At least 3 years in a support capacity with specialized knowledge of Voyager 7s, Payscan, Accounting, Vendor Café, Resident Café, and Senior CRM.
  • Advanced SQL Skills: Required experience with Microsoft SQL queries, database administration, and process automation.
  • Technical Integration Mastery: Proficient knowledge of Yardi integrations (APIs, file transfer, ETL tool) and experience building custom reports/supporting YSR.
  • Platform Proficiency: Advanced experience with help desk platforms and CRM tools (JIRA, ServiceNow, Zendesk).
  • Educational Background: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Certifications: Relevant certifications (ITIL, Help Desk Management) are a plus; Agile, Six Sigma, or PMP certification strongly preferred.
  • Strong Communication: Exceptional technical writing skills and the ability to manage expectations across stakeholders and clients.
  • Problem-Solving: Exceptional troubleshooting skills with a solid understanding of web-based applications and general IT systems.

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