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Support Associate Jobs in Salem, OR (NOW HIRING)

A-dec

Software Support Specialist I

Newberg, OR · On-site

Software Support Specialist (SSS) I At A-dec, we do more than create the highest quality products ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

A-dec Inc.

Software Support Specialist I

Newberg, OR · On-site

$55 - $75/hr

## Software Support Specialist IApplyremote type: In-Personlocations: Oregon - Newberg Campustime type ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

GT Independence

Customer Care Support Specialist

Salem, OR · On-site

$18.50/hr

Associate degree preferred WORK ENVIRONMENT * Work is performed in a typical office setting. As a ... If you are self-motivated, we give you the space and support to grow and thrive. Team members enjoy ...

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All JobsSupport Associate JobsSupport Associate Jobs in Salem, OR

Support Associate information

See Salem, OR salary details

$10

$19

$28

How much do support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support associate in Salem, OR is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.25 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Salem, OR?

The most popular types of Support jobs in Salem, OR are:

What cities near Salem, OR are hiring for Support Associate jobs?

Cities near Salem, OR with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Salem, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,904 per year, or $19.7 per hour.

Software Support Specialist I

A-dec

Newberg, OR • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

A-dec rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

3rd of 52 rated furniture manufacturers

Job description

Software Support Specialist (SSS) I

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end users, ensuring accurate configuration, troubleshooting, and resolution of complex software issues while maintaining a strong focus on customer satisfaction with A-dec software solutions.

Job duties and responsibilities include:

  • Delivers responsive, multi-channel technical support (phone, chat, email) for software products.
  • Diagnoses and resolves advanced SaaS and connectivity issues.
  • Assists with registration and white glove onboarding for new software users.
  • Provides demo support for sales and training teams.
  • Assists with new release support activities including training of internal teams, testing & awareness, and sales communication.
  • Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.
  • Maintains and updates Knowledge Base content, decision trees, and error-message guides; ensures accuracy before and after software releases.
  • Educates dealer partners and internal teams to raise software Installation Qualification (IQ) across the organization.

Qualifications:

  • Exhibits advanced verbal and written communication skills to effectively interact with customers, team members, and leadership; ability to explain technical concepts to non-technical users.
  • Advanced understanding of network technologies, protocols (HTTP/S, MQTT), RESTful APIs, and tools (Bruno, Postman) for diagnosing connectivity issues between web & mobile applications and cloud-based services.
  • Expertise with the iOS and Android platforms and an understanding of how they differ in functionality and user experience.
  • Proficient with common operating systems such as Linux, macOS, and Windows.
  • Proficient in utilizing available resources to resolve issues.
  • Knowledge in verifying and configuring wireless network settings, such as SSIDs, security types (WPA2, WPA3), and DHCP settings
  • Familiarity with CRM systems, ticketing platforms, and remote support tools.
  • Collaborative team player with a positive attitude.
  • Ability to manage priorities and meet deadlines in a fast-paced environment.
  • 3+ years in technical or software support, preferably in a Tier 2 capacity.
  • Training or certification in software QA.
  • Training or certification in IT support is desired.
  • Experience supporting SaaS platforms or cloud-based applications.
  • Experience working in a cross-functional environment with product, sales, and training teams.
  • Experience using Python and TypeScript to interact with APIs is desired.
  • Experience supporting IoT systems where MQTT is used for device-to-cloud and cloud-to-device communications is a plus.
  • Background in dental or medical device software is a plus.
  • Coursework towards an associate or bachelor's degree in a technical field like computer science, information technology, or related technical field is desired, and can be used as an offset for some of the required years of experience.

A-dec values our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.

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