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Support Associate Jobs in Marion, IN (NOW HIRING)

Rural King

Maintenance Associate

Muncie, IN · On-site

$14.75 - $20.50/hr

It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive ...

Carmax

Sales Associate

Arcadia, IN · On-site

$17.20 - $25.80/hr

Acting as a trusted guide, you'll support customers through every step of their journey--whether ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

Carmax

Sales Associate

Arcadia, IN · On-site

$17.20 - $25.80/hr

Acting as a trusted guide, you'll support customers through every step of their journey--whether ... We're rethinking the way people buy cars - and our associates help us do just that. We believe work ...

Rural King

Outside Recovery Associate

Muncie, IN · On-site

$13 - $15.85/hr

Overview Build Your Career with Rural King Rural King is seeking an Outside Recovery Associate to support customer loadouts, outdoor merchandising, freight, and store appearance while providing ...

Rural King

Outside Recovery Associate

Muncie, IN · On-site

$13 - $15.85/hr

Overview Build Your Career with Rural King Rural King is seeking an Outside Recovery Associate to support customer loadouts, outdoor merchandising, freight, and store appearance while providing ...

Rural King

Outside Recovery Associate

Muncie, IN · On-site

$13 - $15.85/hr

Build Your Career with Rural King Rural King is seeking an Outside Recovery Associate to support customer loadouts, outdoor merchandising, freight, and store appearance while providing excellent ...

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All JobsSupport Associate JobsSupport Associate Jobs in Marion, IN

Support Associate information

See Marion, IN salary details

$9

$19

$28

How much do support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for support associate in Marion, IN is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What cities near Marion, IN are hiring for Support Associate jobs?

Cities near Marion, IN with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Marion, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,177 per year, or $19.3 per hour.

Rehabilitation Clinical Support Associate - Ball Memorial - Full Time Days

Muncie, IN • On-site

Indiana University Health
Hospitals • 10K+ employees
Learn more about Indiana University Healthexternal

Full-time

Posted 20 days ago

Indiana University Health rating

7.2

Company rating: 7.2 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

Job description

Hours:  40 hrs/wk - 5 - 8 hour days - Hours are Monday-Friday between 6:45am-6pm, no weekends or holidays

Location:  Ball Memorial Hospital Pediatric Physical Therapy

***This position is within our Outpatient Pediatric Rehabilitation Clinic, where we provide physical, occupational, and speech therapy services to children from birth through age 13. 

 

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient's accounts.  Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  Communicates with payers and patients to achieve accurate financial information.   Responsible for accurate Registration of patients, Scheduling recurring  appointments, answers incoming calls and directs patient and visitors appropriately.    Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies.  The position adheres to departmental productivity, quality and service standards in support of operational goals.

Key Responsibilities:

  • Scheduling
  • Check in patients
  • Phone calls, messages, paging
  • Wait list management

***Office experience is required***

Requirements:

  • High School Diploma/GED is required.
  • 0-3 years Customer Service/Medical experience desired.
  • Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
  • Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)
  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

What Indiana University Health employees say

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