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Supervisor Of Collections Jobs in Gilbert, AZ (NOW HIRING)

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable ... Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable ... Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable ... Identify and escalate accounts requiring special handling, hardship assistance, or supervisor ...

Fresenius Medical Care

PAR Collections

Chandler, AZ · On-site +1

$16.75 - $21.75/hr

Ensure timely receipt of claim payments; processing payments accordingly and reconciling all ... direct supervisor. Additional responsibilities may include focus on one or more departments or ...

SunWest Credit Union

Be Seen First

Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr

Collections Manager/Director of Collections Job Summary: The Post Charge Off Specialist is ... Perform related duties as assigned by supervisor. Education and/or Work Experience Requirements:

Ace Parking Management, Inc.

SUPERVISOR

Phoenix, AZ · On-site

$17.25 - $23.50/hr

As a supervisor, you will assist the management team in overseeing a team of workers who perform a ... Oversee daily cash handling procedures and submit accurate reports of collections. * Hold team ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

JP Morgan Chase

Collections Supervisor

Tempe, AZ · On-site

As a Collections Supervisor in JPMorgan Chase, you will be accountable for achieving key service ... We also offer a range of benefits and programs to meet employee needs, based on eligibility. These ...

JPMorgan Chase & Co

Collections Supervisor

Tempe, AZ · On-site

As a Collections Supervisor in JPMorgan Chase, you will be accountable for achieving key service ... We also offer a range of benefits and programs to meet employee needs, based on eligibility. These ...

WillScot

Collections Specialist

Scottsdale, AZ

$18.75 - $25.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue ...

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All JobsSupervisor Of Collections JobsSupervisor Of Collections Jobs in Gilbert, AZ

Supervisor Of Collections information

See Gilbert, AZ salary details

$30.9K

$58.5K

$108.7K

How much do supervisor of collections jobs pay per year?

As of Aug 20, 2026, the average yearly pay for supervisor of collections in Gilbert, AZ is $58,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $65,300.00 per year, depending on experience, location, and employer.

What is a supervisor of collections?

A Supervisor of Collections is a professional responsible for overseeing a team that manages the collection of overdue accounts, payments, or debts for an organization. They ensure that collection agents follow company policies and regulatory guidelines when contacting customers and negotiating payment arrangements. In addition to monitoring daily operations, they train staff, handle escalated cases, and implement strategies to maximize recovery rates. Their role is crucial in maintaining the financial health of the organization by minimizing outstanding receivables.

What are the key skills and qualifications needed to thrive as a supervisor of collections, and why are they important?

To thrive as a Supervisor of Collections, you need expertise in debt collection processes, leadership, and a strong understanding of relevant regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with collection management software, CRM systems, and knowledge of FDCPA or similar compliance standards is typically required. Effective communication, conflict resolution, and team motivation are critical soft skills for this position. These skills ensure efficient collection operations, regulatory compliance, and the ability to lead a productive team while maintaining positive client relationships.

What is the difference between Supervisor Of Collections vs Collections Manager?

AspectSupervisor Of CollectionsCollections Manager
CredentialsHigh school diploma or equivalent; some roles may require collections or finance certificationsBachelor's degree often preferred; certifications like Certified Collection Professional (CCP) are common
Work EnvironmentOffice setting, overseeing collections teams, handling escalationsOffice environment, managing collections strategies and team performance
Industry UsageUsed across finance, healthcare, and retail sectorsPrimarily in finance, banking, and credit industries
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathComparing managerial responsibilities and qualifications

The Supervisor Of Collections typically oversees collections teams, focusing on daily operations and team management, often requiring less advanced certifications. Collections Managers usually have broader strategic responsibilities, higher qualifications, and a focus on policy development. Both roles are vital in credit and finance sectors, but the Collections Manager position generally involves more strategic planning and higher-level decision-making.

What job categories do people searching Supervisor Of Collections jobs in Gilbert, AZ look for?

The top searched job categories for Supervisor Of Collections jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Supervisor Of Collections jobs?

Cities near Gilbert, AZ with the most Supervisor Of Collections job openings:

Supervisor Of Collections jobs near you
Infographic showing various Supervisor Of Collections job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $58,534 per year, or $28.1 per hour.

Collections Representative

Concord Servicing

Scottsdale, AZ

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Concord is a Loan Servicing Fintech company committed to helping borrowers navigate their financial obligations with clarity and respect. Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our Contact Center in Scottsdale, AZ.

The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower-friendly manner. The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable working in a high-volume, fast-paced environment.

Duties and Responsibilities:

  • Contact borrowers via inbound and outbound calls to address past-due loan accounts and secure payment commitments
  • Negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines
  • Accurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system
  • Adhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines
  • Identify and escalate accounts requiring special handling, hardship assistance, or supervisor review
  • Meet or exceed individual performance metrics including contact rates, promises to pay, and collector effectiveness
  • Collaborate with team members and leadership to resolve complex account issues and contribute to departmental goals
  • Maintain a professional and empathetic demeanor in all borrower interactions, reflecting Concord's commitment to respectful service

Requirements

  • 2-3 years of experience in collections, loan servicing, or a related contact center environment.
  • Working knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.
  • Strong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.
  • Proficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.
  • Excellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Must be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources

Apply