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Supervisor Customer Jobs in Georgia (NOW HIRING)

Cox Automotive

Supervisor, Customer Care

Morrow, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

East Point, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Brookhaven, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Pine Lake, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Conley, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Austell, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Norcross, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Powder Springs, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Decatur, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Mableton, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Smyrna, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Tucker, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Scottdale, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Atlanta, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

Doraville, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

Cox Automotive

Supervisor, Customer Care

North Decatur, GA · On-site

$67K - $100K/yr

Position Summary The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend ...

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Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Georgia?

For Supervisor Customer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Georgia look for?

The top searched job categories for Supervisor Customer jobs in Georgia are:

What cities in Georgia are hiring for Supervisor Customer jobs?

Cities in Georgia with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Supervisor, Customer Care

Cox Communications, Inc.

Atlanta, GA • On-site

$67K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Cox Communications rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
Supervisor, Customer Care
Management Level
Supervisor
Flexible Work Option
Can work remotely anywhere in the specified country
Travel %
No
Work Shift
Night
Compensation
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
Position Summary
The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend operating hours. This role is responsible for driving operational excellence, employee engagement, customer satisfaction, and service delivery performance while ensuring the team consistently delivers a seamless customer experience. The Supervisor serves as a front-line leader, providing coaching, development, and real-time support to team members while managing daily operations, escalations, workforce needs, and key performance metrics. This position plays a critical role in maintaining service levels, improving processes, and fostering a culture of accountability and continuous improvement.
Shift Hours
This position is scheduled for overnight and weekend shifts, and candidates must be available to work during these hours.
Key Responsibilities
  • Lead, coach, and develop a team of Mobile Service Coordinators, providing ongoing feedback, mentoring, and performance management.
  • Manage daily operations for evening and weekend shifts, ensuring appropriate coverage, workload distribution, and achievement of service level expectations.
  • Monitor team performance metrics including customer satisfaction, response times, quality, productivity, attendance, and overall operational effectiveness.
  • Conduct regular coaching sessions, performance reviews, and development discussions to support employee growth and engagement.
  • Serve as the primary escalation point for customer concerns, service issues, and operational challenges, ensuring timely resolution and communication.
  • Partner with cross-functional teams including Dispatch, Operations, Fleet Services, Client Success, and field personnel to resolve issues and improve service delivery.
  • Analyze operational trends and performance data to identify opportunities for process improvements, efficiencies, and enhanced customer experiences.
  • Ensure compliance with departmental procedures, company policies, and quality standards.
  • Support workforce management activities including scheduling, staffing recommendations, attendance management, and resource planning.
  • Drive employee engagement initiatives that promote collaboration, accountability, recognition, and a positive team culture.
  • Assist with onboarding, training, and development of new team members.
  • Lead team meetings and communicate organizational updates, operational priorities, and business objectives.

Qualifications
  • Bachelor's degree in a related discipline and 4+ years of experience in customer care, operations, call center, dispatch, logistics, fleet services, or a related field. The right candidate could also have a different combination, such as a master's degree and 2+ years of experience; a Ph.D. and up to 1 year of experience; or 8+ years of experience in a related field.
  • Previous leadership or supervisory experience with a demonstrated ability to lead and develop high-performing teams.
  • Strong customer service orientation with a passion for delivering exceptional customer experiences.
  • Ability to manage multiple priorities in a fast-paced operational environment while maintaining attention to detail and quality.
  • Experience analyzing performance metrics and using data to drive operational decisions and continuous improvement.
  • Excellent verbal and written communication skills with the ability to effectively communicate across all levels of the organization.
  • Strong problem-solving, decision-making, and conflict-resolution skills.
  • Ability to work independently while fostering collaboration across multiple teams and functional areas.
  • Proficiency with Microsoft Office applications and customer service, workforce management, or case management systems.
  • Experience supporting after-hours, weekend, or multi-shift operations is preferred.
  • Knowledge of fleet services, automotive operations, dispatch operations, or service coordination environments is preferred.

Success Factors
  • Builds trust and credibility with employees, customers, and business partners.
  • Demonstrates strong leadership presence and accountability.
  • Maintains composure and effectiveness during high-volume and escalated situations.
  • Champions a culture of continuous improvement, operational excellence, and customer focus.
  • Effectively balances employee development, customer satisfaction, and operational performance.

Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Application Deadline: 09/01/2026

What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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