ZipRecruiter

Log In

1

Supervisor Customer Jobs in Georgia (NOW HIRING)

DPDHL

Customer Service Supervisor

Union City, GA · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

next page

Showing results 1-20

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Georgia

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.
What are popular job titles related to Supervisor Customer jobs in Georgia? For Supervisor Customer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Supervisor Customer jobs in Georgia look for? The top searched job categories for Supervisor Customer jobs in Georgia are:
What cities in Georgia are hiring for Supervisor Customer jobs? Cities in Georgia with the most Supervisor Customer job openings:
Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Supervisor, Customer Value Center (CVC)

Quikrete Heavy Construction Materials

Alpharetta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

We are looking for a Customer Value Center (CVC) Supervisor to join our team in Alpharetta, Ga. The CVC Supervisor is responsible for overseeing daily operations within the Customer Value Center to ensure accurate order processing, strong customer support, and consistent alignment with organizational service standards. This role provides leadership, coaching, and operational oversight to ensure the team delivers timely, high-quality service while maintaining efficiency, accuracy, and cross-department collaboration. sentence overview.

Why apply?

Competitive wages.

Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.

About the Role 

Responsibilities:

  • Lead and develop a customer service team, ensuring high levels of performance, accountability, and customer satisfaction.
  • Manage daily operations of the customer service function, including balancing workload, queue management, and resource allocation to meet service-level expectations.
  • Ensure adequate team coverage through effective and equitable scheduling practices.
  • Serve as the primary escalation point for complex customer issues, driving timely resolution and maintaining strong customer relationships.
  • Oversee timely and accurate order entry, customer inquiries, and issue resolution to ensure a positive customer experience.
  • Partner closely with Sales, Dispatch, Credit, and other internal stakeholders to align  on customer requirements and resolve service-related challenges.
  • Monitor team performance through key performance indicators (KPIs), service metrics, and quality standards; provide coaching and corrective action as needed.
  • Identify, document, and escalate recurring customer concerns, process gaps, and operational issues to appropriate leadership.
  • Drive continuous improvement initiatives by evaluating workflows, recommending process enhancements, and implementing best practices to improve efficiency and service delivery.
  • Develop, maintain, and deliver training materials, standard operating procedures (SOPs), and support documentation to ensure consistency and team effectiveness.
  • Provide regular reporting, analysis, and actionable insights to the leadership team; to support operational and strategic decision-making.
  • Foster a culture of collaboration, accountability, customer focus, and continuous learning within the customer service team.

About You

We Require:

  • 5+ years of progressive leadership experience in Customer Service, Call Center, Order Management, or related customer-facing operations.
  • Demonstrated success leading, coaching, and developing teams in a fast-paced, high-volume service environment.
  • Strong understanding of Order-to-Cash processes, including order entry, billing, credit management, transportation logistics, bills of ladings, credit memos, and customer account administration.
  • Excellent communication, interpersonal, problem-solving, and organizational skills, with the ability to effectively manage competing priorities.
  • Proven ability to resolve complex customer issues and lead escalation management efforts while maintaining a high level of professionalism and customer satisfaction.
  • Strong analytical skills with the ability to interpret KPIs, service metrics, and operational data to identify trends, drive performance improvements, and support decision-making.
  • Experience implementing and leading change initiatives related to people, processes, and systems.
  • Proficiency with Microsoft Excel, Power BI, CRM platforms, ERP systems, customer self-service tools, and other business applications. Experience with TMX, APEX, or similar transportation and order management systems preferred.
  • Ability to build effective cross-functional partnerships with Sales, Dispatch, Credit, Logistics, and Operations teams to deliver exceptional customer service.
  • Demonstrated commitment to continuous improvement, process standardization, and operational excellence.

About Us

Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face. We offer:

A friendly and team-oriented work environment, with a supportive management team.

Hands-on training for our employees and opportunities for advancement.

A company dedicated to continuous improvement.

 

Ready to Apply?

The process is simple. Click on the “Apply Now” button to get started. Good luck!

Apply