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Supervisor Customer Jobs in Delaware (NOW HIRING)

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$21 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide information about ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide information about ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$21 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.Responsibilities:Confer with customers by telephone or in person to provide information about ...

Allied Universal

Site Supervisor

Wilmington, DE · On-site

$24.08/hr

... customers we serve. Allied Universal ® is hiring a Site Supervisor. The general purpose and ... function of the Site Supervisor encompasses the professional operation, administration ...

Allied Universal

Site Supervisor

Wilmington, DE

$24.08/hr

... customers we serve. Allied Universal ® is hiring a Site Supervisor. The general purpose and ... function of the Site Supervisor encompasses the professional operation, administration ...

Goldfish Swim School

Deck Supervisor

Wilmington, DE · On-site

$17/hr

Acts as a GSS "ambassador" to ensure customer satisfaction. * Completes daily Deck Supervisor logs on assigned shift and monitors the students' attendance. * Coordinates tasks required to ensure the ...

Perdue Farms

Garage supervisor

Georgetown, DE

All drivers and team members are safety-minded and deliver on our promise for customer service and ... As a Garage Supervisor, you will oversee skilled fleet technicians in diagnosing equipment issues ...

Perdue Farms

Garage supervisor

Georgetown, DE · On-site

All drivers and team members are safety-minded and deliver on our promise for customer service and ... As a Garage Supervisor, you will oversee skilled fleet technicians in diagnosing equipment issues ...

Mountaire Corporation

Paws Supervisor

Millsboro, DE · On-site

You will find that your peers, supervisor and team members are genuinely committed to, not only ... We are a service to one another and to our customers, demonstrating operational excellence and ...

Perdue Farms

Garage supervisor

Georgetown, DE

All drivers and team members are safety-minded and deliver on our promise for customer service and ... As a Garage Supervisor, you will oversee skilled fleet technicians in diagnosing equipment issues ...

Mountaire Farms

Paws Supervisor

Millsboro, DE · On-site

You will find that your peers, supervisor and team members are genuinely committed to, not only ... We are a service to one another and to our customers, demonstrating operational excellence and ...

Mountaire Farms

Rehang Supervisor

Millsboro, DE · On-site

You will find that your peers, supervisor and team members are genuinely committed to, not only ... We are a service to one another and to our customers, demonstrating operational excellence and ...

Mountaire Corporation

Paws Supervisor

Millsboro, DE · On-site

You will find that your peers, supervisor and team members are genuinely committed to, not only ... We are a service to one another and to our customers, demonstrating operational excellence and ...

winn

Maintenance Supervisor I (Sussex Green)

Dover, DE · On-site

$25 - $31/hr

Excellent customer service skills. * Solid verbal and written communication skills. * Outstanding supervisory skills. * Ability to manage and work with a diverse group of people and personalities.

winn

Maintenance Supervisor I (Sussex Green)

Dover, DE · On-site

$25 - $31/hr

Excellent customer service skills. * Solid verbal and written communication skills. * Outstanding supervisory skills. * Ability to manage and work with a diverse group of people and personalities.

Mountaire Corporation

Rehang Supervisor

Millsboro, DE · On-site

You will find that your peers, supervisor and team members are genuinely committed to, not only ... We are a service to one another and to our customers, demonstrating operational excellence and ...

Mountaire Corporation

Rehang Supervisor

Millsboro, DE · On-site

You will find that your peers, supervisor and team members are genuinely committed to, not only ... We are a service to one another and to our customers, demonstrating operational excellence and ...

Galman Group

Maintenance Supervisor

New Castle, DE · On-site

As a Maintenance Supervisor, you are the foundation for maintaining a clean and safe environment ... Reviews the Technicians productivity, customer service, job fit, attendance, and knowledge of the ...

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Showing results 21-40

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Delaware

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.
What are popular job titles related to Supervisor Customer jobs in Delaware? For Supervisor Customer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Supervisor Customer jobs in Delaware look for? The top searched job categories for Supervisor Customer jobs in Delaware are:
What cities in Delaware are hiring for Supervisor Customer jobs? Cities in Delaware with the most Supervisor Customer job openings:
Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Delaware as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Relations Manager

Horizon Services

Newark, DE • On-site

$21 - $24/hr

Full-time

Re-posted 21 days ago

Horizon Services rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.
Responsibilities:
Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to upper management for further investigation
Determine charges for service requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Solicit sales of new or additional services or products
Order tests that could determine the causes of product malfunctions
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Experience and Requirements:
Minimum 3 years in a customer service capacity, and 1+ year of outbound calling experience.
Strong sales skills towards overcoming objections.
An independent self-starter who takes initiative and responsibility.
Highly organized and detail oriented.
Excellent verbal and written communication skills.

What Horizon Services employees say

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