Area Supervisor
Greensburg, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Greensburg, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Butler, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Butler, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Wyncote, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Wyncote, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
York, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
York, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Bensalem, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Bensalem, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Phoenixville, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Phoenixville, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Philadelphia, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Philadelphia, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Exton, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Exton, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Altoona, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Altoona, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Philadelphia, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Philadelphia, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Stroudsburg, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Stroudsburg, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Reading, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Reading, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Allentown, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Allentown, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
York, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
York, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Selinsgrove, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Selinsgrove, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Johnstown, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Johnstown, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
North Wales, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
North Wales, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Brookhaven, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Brookhaven, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Monaca, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Area Supervisor
Monaca, PA · On-site
Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and ...
Supervisor Associate information
What are some typical challenges supervisor associates face when transitioning into their first leadership role?
Supervisor Associates often encounter challenges such as balancing their own workload with overseeing team members, adapting to new responsibilities like scheduling and performance reviews, and learning to provide constructive feedback. Navigating team dynamics and resolving conflicts can also be demanding, especially when supervising former peers. However, organizations usually provide mentorship and training to help new supervisors build confidence and develop effective leadership skills.
What is the difference between Supervisor Associate vs Customer Service Representative?
| Aspect | Supervisor Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; some roles may prefer associate degree | High school diploma or equivalent |
| Work Environment | Supervisory role in retail, healthcare, or corporate settings | Frontline customer support in various industries |
| Employer & Industry Usage | Used in retail, healthcare, banking, and corporate sectors | Common across retail, telecom, banking, and service industries |
The Supervisor Associate typically oversees team operations, requiring some leadership skills, while Customer Service Representatives focus on assisting customers directly. Both roles are vital in customer-facing industries, but Supervisor Associates have additional responsibilities related to team management and supervision.
What are the key skills and qualifications needed to thrive as a supervisor associate?
To thrive as a Supervisor Associate, you need strong leadership abilities, organizational skills, and a relevant academic background, often a bachelor’s degree in business or a related field. Familiarity with workforce management software, scheduling tools, and performance tracking systems is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Supervisor Associates apart. These competencies are crucial for effectively overseeing teams, ensuring productivity, and maintaining a positive work environment.
What is a supervisor associate?
Supervisor Associates are entry- to mid-level professionals who assist in overseeing teams, projects, or operations within an organization. They typically support senior supervisors or managers by coordinating tasks, monitoring employee performance, and ensuring that company policies and procedures are followed. Supervisor Associates may also help train new staff, resolve minor conflicts, and contribute to process improvements. Their role often serves as a stepping stone to higher supervisory or management positions.
What are the most commonly searched types of Supervisor jobs in Pennsylvania? The most popular types of Supervisor jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Supervisor Associate jobs? Cities in Pennsylvania with the most Supervisor Associate job openings:
Job description
GENERAL PURPOSE:
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
ESSENTIAL FUNCTIONS:
Maintaining Safe & Secure Environments:
Loss Prevention:
Fitting Rooms:
COMPETENCIES:
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
SUPERVISORY RESPONSIBILITIES:
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
ESSENTIAL FUNCTIONS:
Maintaining Safe & Secure Environments:
- Understands that safety is the number one priority and practices safe behaviors in everything they do.
- Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
- Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
- Removes clutter and ensures safe, clear egress to emergency exits.
- Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
- Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.
- Treats all Customers, Associates, and other leaders with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
- Represents and supports the Company brand at all times.
- Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
- Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
- Responsible for daily trash removal.
- Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
- Responsible for receiving merchandise truck when needed.
- Processes all merchandise with a sense of urgency.
- Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
- Responsible for cleanliness and organization of all Stockrooms.
- Helps deliver and place merchandise on sales floor when all merchandise is processed.
- Responsible for ensuring any back-stock is secured and processed to Company policy.
- Responsible for merchandising of department including the back stock.
- Responsible for the reduction of loss due to damage.
- Ensures compliance to the monthly presentation guidelines in assigned area.
- Responsible for floor moves and signing including promotional signing as needed.
- Responsible for re-wraps as needed.
Loss Prevention:
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
- As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
- Ensures Public View Monitor (PVM) system is maintained properly.
- Conducts "Code 50" package inspections.
- Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
- Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
- Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time
- Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
- Controls Retail Associates' break schedule for backups, lunches and breaks.
- Ensures all equipment is working properly.
- Maintains proper supplies and recovery for the Front End area.
- Ensures go backs are expedited, properly scanned, security tagged and ticketed.
- Teaches all Associates the "Scan and Bag" best practice.
- Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
Fitting Rooms:
- Responsible for the maintenance and cleanliness of the Fitting Rooms.
- Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
- Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
- E nsures Cash pulls and bank deposits are conducted to Company policy.
- Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
- Other duties as assigned by Store Manager.
COMPETENCIES:
- Manages Work Processes
- Business Acumen
- Plans, Aligns & Prioritizes
- Builds Talent
- Collaborates
- Leading by Example
- Communicates Effectively
- Ensures Accountability & Execution
- Excellent verbal communication skills.
- Fluency in English.
- Prior Customer Service and supervisory experience preferred.
- Familiarity with point-of-sale equipment and applications.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
SUPERVISORY RESPONSIBILITIES:
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.