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Supermarket Customer Service Representative Jobs in Gloucester City, NJ

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

LB Capital

Customer Service Representative (CSR)

Blue Bell, PA · On-site

$15.25 - $20.75/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

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Supermarket Customer Service Representative information

See Gloucester City, NJ salary details

$10

$19

$27

How much do supermarket customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for supermarket customer service representative in Gloucester City, NJ is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Supermarket Customer Service Representative, and why are they important?

To thrive as a Supermarket Customer Service Representative, you need strong communication skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory software, and cash handling procedures is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for delivering excellent customer experiences, efficiently resolving issues, and maintaining smooth store operations.

What are some common challenges faced by Supermarket Customer Service Representatives, and how can they be effectively managed?

Supermarket Customer Service Representatives often encounter challenges such as managing high customer volumes during peak hours, resolving difficult customer complaints, and balancing multiple tasks like returns, inquiries, and coordinating with other departments. Effective time management, patience, and strong communication skills are essential for handling these situations. Many supermarkets provide training and support systems, such as escalation procedures and teamwork with supervisors, to help representatives handle challenging scenarios professionally and efficiently.

What does a Supermarket Customer Service Representative do?

A Supermarket Customer Service Representative assists customers by answering questions, resolving complaints, and providing information about products and services. They may handle returns, process transactions, and ensure customers have a positive shopping experience. Additionally, they often collaborate with other staff to maintain store standards and may help with stocking shelves or organizing displays as needed.

What does a customer service representative do at a grocery store?

A supermarket customer service representative assists customers by answering questions, resolving complaints, and providing information about products and store policies. They often handle checkout issues, direct customers to items, and maintain a friendly environment, using communication and problem-solving skills. The role may require familiarity with point-of-sale systems and a customer-focused attitude.

What is the difference between Supermarket Customer Service Representative vs Cashier?

AspectSupermarket Customer Service RepresentativeCashier
Primary RoleAssist customers, handle inquiries, resolve issues, and provide product informationScan items, process payments, and issue receipts
Required SkillsCustomer service, communication, problem-solvingBasic math, attention to detail, cash handling
Work EnvironmentCustomer service counters, store floorsCheckout lanes, cash registers
Common CertificationsNone typically required, but customer service training helpfulCash handling certification optional

While both roles are customer-facing positions in supermarkets, Supermarket Customer Service Representatives focus on assisting customers with inquiries and resolving issues, whereas Cashiers primarily handle transactions at checkout counters. The Customer Service role often requires stronger communication skills, while Cashiers need basic math and cash handling abilities. Both positions are essential for a smooth shopping experience but differ in responsibilities and skill sets.

What are popular job titles related to Supermarket Customer Service Representative jobs in Gloucester City, NJ? For Supermarket Customer Service Representative jobs in Gloucester City, NJ, the most frequently searched job titles are:
What job categories do people searching Supermarket Customer Service Representative jobs in Gloucester City, NJ look for? The top searched job categories for Supermarket Customer Service Representative jobs in Gloucester City, NJ are:
What cities near Gloucester City, NJ are hiring for Supermarket Customer Service Representative jobs? Cities near Gloucester City, NJ with the most Supermarket Customer Service Representative job openings:
Supermarket Customer Service Representative jobs near you
Infographic showing various Supermarket Customer Service Representative job openings in Gloucester City, NJ as of May 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $40,144 per year, or $19.3 per hour.
Customer Service Representative

Customer Service Representative

Western Pest Services

Broomall, PA

$41K - $62K/yr

Other

Posted 20 days ago

Job description

Full-Time Customer Service Representative

Western Pest Services is a premier provider of pest control solutions. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are currently seeking a Full-Time Customer Service Representative. This position would be located in our Newtown Square, PA office.

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

What You'll Be Doing:

  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and sales information
  • Maintain accurate records utilizing customer service software applications
  • Respond to leads and referrals
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy
What We're Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications
  • High school degree or equivalent
  • Must be 18 years of age
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast paced environment
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Salary Range: $41,000 - $62,000 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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