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Location: Alpharetta, Jacksonville, San Antonio

Service Delivery Center Manager – Financial Services Organization – QA Guidewire

EY is the only professional services firm with a separate business unit dedicated to the financial services marketplace. Our Service Delivery Centers are made up of high‑performing U.S. resources working closely with client‑serving professionals to deliver project‑based work and managed services to our U.S. financial services clients.

The Opportunity

You will be part of a collegiate environment that promotes diversity of opinions and collaboration. Together, we help clients on IT Quality Transformation & Application Test Delivery, driving transformational change in how they deliver application testing services.

Your Key Responsibilities

The role centers on providing exceptional testing subject‑matter expertise and solving complex problems that make a difference for our clients. You will serve as a high‑profile contact for resolving complex issues and become a credible advisor, influencing clients and engagement teams on resolutions with industry impact.

Skills and Attributes for Success

• Driving transformational change in application testing delivery.
• Defining test strategy, planning, implementing and quality assurance for large complex projects.
• Facilitating User Acceptance Testing (UAT) with business organizations.
• Coaching team members toward an innovative, inclusive, team‑oriented culture.
• Sharing knowledge and developing engagement tools and enablers to build capability.
• Cultivating business development opportunities and supporting sales.

To Qualify, You Must Have

• Bachelor’s degree in Computer Science, Engineering, Accounting, Finance or a related field and at least 5 years of relevant work experience.
• At least 4 years of Guidewire experience.
• Experience working in the insurance sector.
• Strong experience on Guidewire PolicyCenter, ClaimCenter, Billing Center, rating engine and integration with external vendors.
• Good test knowledge on rating concepts such as premium calculations, discounts and surcharges coverages.
• Strong quality engineering skills with test automation experience in tools such as Selenium, Rest Assured, etc.
• Knowledge and experience on SOAP and REST services test concepts.
• Strong property & casualty insurance domain knowledge across personal and commercial products, its risks and coverages.
• Ability to augment QE practice go‑to‑market capabilities in the service delivery.
• Tools/Frameworks/Software skills: Selenium, RestAssured, Cucumber, IntelliJ, SOAP UI, Postman, Oracle SQL Developer, Gitlab, Jira, Xray, Hexawise.
• Excellent collaboration and teaming skills in diverse environments.
• Technical competency experience with Test Strategy & Operating Model Development, Testing Center of Excellence/IT Transformation Program Management, Test Automation Framework Architecture, Agile Test Management, User Acceptance Test Coordination, IT Organizational Change Management, Performance Testing Program Management, Customer Relationship Management, Enterprise Resource Planning, Enterprise Data Management, IT Life Cycle Management or IT Delivery Management.

Ideally, You’ll Also Have

• Approximately 5 years of financial services experience, including prior consulting experience.
• Guidewire certifications.
• Relevant industry certification such as CISSP, CISM, CISA, CBCP, ITIL, PMP or other specialized IT certifications.
• “Go‑getter” attitude, passion to constantly learn, improve and perform at the highest level.

What We Offer You

We offer a comprehensive compensation and benefits package based on performance and the value you bring. Pay ranges: U.S. geographical locations: $86,600 to $197,800. New York City, Washington State, and California (excluding Sacramento): $103,900 to $224,700. The Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Hybrid model: Most external, client‑serving roles work in person 40‑60% of the time over an engagement, project, or year.
• Flexible vacation policy: You decide how much vacation time you need based on personal circumstances, and you receive time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.