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About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The TPL Operations Manager is responsible for overseeing day-to-day transportation execution and ensuring stable logistics operations across Drayage, OTR, Intermodal, and specialized transportation services. This role focuses heavily on operational execution, shipment visibility management, carrier coordination, issue resolution, and customer operational support to ensure timely and accurate transportation service. The position plays a key role in maintaining operational stability by proactively managing transportation risks, urgent shipments, port and rail congestion, detention/demurrage exposure, and customer escalations while supporting continuous operational efficiency improvements.
Responsibilities
Daily Transportation Operations Execution

• • Oversee daily transportation execution including Drayage, OTR, Intermodal, and Heavy Haul shipments
  • Ensure on-time pickup and delivery performance for all assigned shipments
  • Monitor shipment status throughout the entire transportation cycle
  • Proactively identify and resolve operational delays, service failures, and routing issues
  • Coordinate urgent shipment recovery and expedited transportation arrangements when necessary
  • Manage appointment scheduling and delivery coordination with warehouses and customer facilities

Port / Rail / Warehouse Coordination

• • Coordinate container movement with ports, rail ramps, warehouses, and terminals
  • Monitor LFD (Last Free Day) and manage detention/demurrage risk exposure
  • Arrange pre-pull and yard management activities when operationally required
  • Support empty return coordination and equipment availability management
  • Ensure smooth cargo flow during volume surges and operational disruptions

Carrier Dispatch & Capacity Operations

• • Dispatch and coordinate carriers based on daily operational requirements
  • Secure carrier capacity to support customer shipment volumes
  • Communicate operational requirements and scheduling updates to carriers
  • Monitor carrier performance and resolve service-related operational issues
  • Support rate negotiations and urgent spot capacity sourcing when necessary

Customer Operations Support

• • Serve as primary operational contact for assigned customer accounts
  • Provide shipment visibility updates and operational status communication
  • Handle customer escalations, urgent requests, and delivery issues
  • Support customers with transportation planning and operational coordination
  • Ensure operational KPI and customer service expectations are consistently met

Operational Cost Control

• • Monitor transportation costs including FSC, detention/demurrage, chassis split, storage, and accessorial charges
  • Review operational billing accuracy and transportation-related charges
  • Identify operational inefficiencies and support corrective actions
  • Support profitability improvement through operational optimization

Shipment Visibility & Reporting

• • Track daily operational KPIs including On-Time Delivery and Damage-Free performance
  • Prepare daily, weekly, and monthly operational status reports views and QBR reporting

Process Improvement

• • Identify inefficiencies and implement operational improvements
  • Support SOP standardization and best practices

System & Data Management

• • Ensure accurate data entry and system usage (TMS, Genysis)
  • Support EDI integration and system optimization

Team Support & Development

• • Guide and support junior staff
  • Assist in workload distribution and training

Cross-functional Coordination

• • Collaborate with Sales, Procurement, and Finance teams
  • Support bidding, implementation, and account transition

Compensation Range
$94,413 - $105,630 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy
Skills

• Strong knowledge of freight forwarding operations (Ocean, Air, Drayage, OTR)
• Ability to supervise daily operations and manage team performance
• Experience with TMS / ERP systems
• Strong problem-solving and issue resolution skills
• Ability to manage KPIs (On-time delivery, cost, service quality)
• Effective communication with customers, carriers, and internal teams
• Basic financial understanding (cost, revenue, margin)
• Leadership skills (coaching, training, performance management)
• Data analysis and reporting skills (Excel or Power BI)

Education & Experience
Required Qualifications

• Bachelor's Degree
• 7-10 years of direct experience in Freight Forwarding Operations (Ocean, Air, Drayage) Transportation Management (OTR, Intermodal)
• 1-3 years experience supervising a team

Preferred Qualifications

• 8-13 years experience managing a team
• Certified Supply Chain Professional (CSCP) Certification

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.