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Success Jobs in Saskatchewan (NOW HIRING)

sMedia

Customer Success Manager (Remote)

Regina, SK · Remote

Customer Success Manager (Full time) Reports to: Head of Customer Success The core focus of sMedia's Customer Success Department is building and maintaining relationships with dealership customers.

Karbon

Customer Success Manager - SMB

Saskatoon, SK · Remote

Your success will be driven by your ability to work efficiently and strategically, using automation tools to deliver consistent value and create frequent wins for a wide customer base each day. You ...

New

Northern Lights School Division No. 113

CA$26.99 - CA$31.57/hr

The success coach works equally at CCHS and SMVS. * Provide transportation for students to school, school-based activities and/or any other necessary appointments. * Participate in and/or conduct ...

University of Chicago Library

Job Summary The Associate Athletic Director for Student-Athlete Success/Compliance reports to the Deputy Director of Athletics and will work with all Coaches and administrative leaders to promote ...

Leon's Furniture

Full Time Sales Associates

Regina, SK · On-site

These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude ...

Leon's Furniture

Full Time Sales Associates

Regina, SK · On-site

These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude ...

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Success information

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What cities in Saskatchewan are hiring for Success jobs?

Cities in Saskatchewan with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Saskatchewan as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Success Manager (Remote)

Regina, SK • Remote

sMedia
See more jobs at sMediaexternal

Full-time

Medical, Dental

Re-posted 9 days ago

Job description

Customer Success Manager (Full time)

Reports to: Head of Customer Success

The core focus of sMedia's Customer Success Department is building and maintaining relationships with dealership customers. You will be the voice of your customers within our organization, helping to drive product innovation and reporting to meet their needs. You will act as a subject matter expert to your customers in all things sMedia and digital marketing, consulting your customers on their goals and results. You will maintain your existing customer base and grow monthly recurring revenue through your efforts and the relationships you build. This will be achieved through genuine curiosity and engagement with customers, ultimately creating a strategic alignment of sMedia's products and services with the customers' goals, to drive tangible business outcomes. By delivering customer success and satisfaction across your client base, a Customer Success Manager builds relationships that create opportunities for referrals and testimonials - an integral part of sMedia's growth.


Key Responsibilities and Accountabilities

  • Act as a partner and advocate for your customers as you work to understand their business needs
  • Identify your customers' business challenges and learn how you can assist in alleviating them
  • Understand your customers' KPIs and host regular meetings to review their business goals and growth towards success.
  • Interpret various sources of performance analytics to help educate your customers on results and ROI
  • Create additional revenue opportunities by aligning sMedia products with customer challenges and objectives
  • Learn about new trends and technologies in the digital space and share that information with your customers and colleagues
  • Learn about new trends and technologies in the digital space and sharing that information with your customers and colleagues
  • Share your extensive digital marketing knowledge to help our customers achieve their business goals using sMedia solutions
  • Create agendas and host follow-up meetings; highlighting key points for performance meetings, recommendations, and updates

Key Outcomes

  • MRR of your customers
  • Expansion revenue
  • Customer retention

Your Background

  • Customer service &/or consulting experience
  • Experience with Google Analytics, Google Ads, Microsoft Ads and Meta Business Manager
  • Minimum of 5 years of Experience in Digital Marketing and/or Digital Advertising
  • Meta, Microsoft and Google certification would be considered a strong asset
  • Automotive or Dealership experience

Your Skills and Mindset

  • Customer-centric mindset
  • Curious, driven personality
  • Passion for marketing
  • Strong analytical skills with the ability to translate data into insights
  • Strong understanding of digital marketing
  • Natural ability to network, connect the dots, build relationships, and interested in enhancing relationships
  • Ability to work on multiple priorities and/or projects simultaneously
  • Strong customer relationship skills with excellent verbal and written skills
  • Highly organized with great attention to detail

What you'll get from sMedia

  • Fully remote role!
  • Performance-based commission structure designed to reward top performers
  • Extensive health and dental benefits package available after 3 months
  • Paid day off on your birthday
  • 1:1 training and mentoring from our Management team
  • Opportunities to earn spot bonuses
  • 15 vacation days annually, plus an additional week of 'flex time' in December for the holiday season

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