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Success Jobs in Ontario (NOW HIRING)

Emburse

Customer Success Manager

Toronto, ON · Hybrid

As a Customer Success Manager, you will own the post-sale customer journey for a portfolio of customers, helping them translate their business goals into measurable outcomes with our solutions. You ...

SuiteSpot

Director, Customer Success

Toronto, ON · On-site

Who we need We are seeking an experienced and visionary Director, Customer Success to lead, scale, and mature our Customer Success organization. In this leadership role, you will be responsible for ...

Achievers

Director, Customer Success

Toronto, ON · On-site

The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and longterm customer value across a strategic Enterprise portfolio of B2B SaaS customers.

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Malleum

Customer Success Manager

Ottawa, ON · On-site

The Malleum MSP needs a Customer Success leader who can help customers realize the full value of our services while also helping the company build a disciplined post-sale operating model. This person ...

Lone Wolf Technologies

Customer Success Manager

Toronto, ON · On-site +1

CA$75K - CA$85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

Clio

Manager, Scaled Success

Toronto, ON · On-site

The Scaled Success team is responsible for driving retention, adoption, and growth outcomes across our varied customer segments. The team delivers proactive, timely intervention to support customers ...

Versaterm

Director, Customer Success

Ottawa, ON · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Pine Services Group

Client Success Manager

Toronto, ON · Remote

Client Success Manager Remote About the Opportunity One of Pine's portfolio companies is hiring! This company is an established, growing B2B technology services company that helps small and mid-sized ...

First Student

Customer Success Manager

Toronto, ON · On-site

The Customer Success Manager will develop and foster executive business relationships with customers to ensure contract retention. Partnering with operations, they will drive the delivery of contract ...

ABC Financial

ROLE INTRODUCTION The Manager of Customer Success leads a portfolio of high-value enterprise customers, serving as the primary strategic partner to executive stakeholders. This role drives long-term ...

ABC Fitness Solutions

ROLE INTRODUCTION The Manager of Customer Success leads a portfolio of high-value enterprise customers, serving as the primary strategic partner to executive stakeholders. This role drives long-term ...

Funded.club

Customer Success Manager

Toronto, ON · Remote

The Ideal Candidate We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value ...

New

Cority Software

Customer Success Manager

Toronto, ON

Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the ...

First Student

Customer Success Manager

Toronto, ON

The Customer Success Manager will develop and foster executive business relationships with customers to ensure contract retention. Partnering with operations, they will drive the delivery of contract ...

Dialpad

Manager, Customer Success

Kitchener, ON

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Cority Software

Customer Success Manager

Toronto, ON

Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the ...

Clio

Customer Success Manager

Toronto, ON · On-site

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our ...

Levitate

Customer Success Specialist

Toronto, ON

CA$10K/mo

As a Customer Success Specialist, you will manage the full customer journey from onboarding to renewal. You will be responsible for managing customer accounts and ensuring that their needs are met in ...

Funded.club

Customer Success Manager

Toronto, ON · Remote

The Ideal Candidate We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value ...

New

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Showing results 1-20

All JobsSuccess JobsSuccess Jobs in Ontario

Success information

See Ontario salary details

$23.5K

$63.9K

$133.5K

How much do success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for success in Ontario is $63,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Ontario?

The most popular types of Success jobs in Ontario are:

What cities in Ontario are hiring for Success jobs?

Cities in Ontario with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $63,863 per year, or $30.7 per hour.

Customer Success Manager

Emburse

Toronto, ON • Hybrid

Full-time

Posted 9 days ago

Job description

Who We Are:
 
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

As a Customer Success Manager, you will own the post-sale customer journey for a portfolio of customers, helping them translate their business goals into measurable outcomes with our solutions.
 
You will serve as a strategic partner to your customers by understanding their priorities, building success and adoption plans, guiding them through change, and demonstrating the business value they are achieving. You will use customer insights, product usage data, and business context to identify risks, remove barriers to adoption, and help customers continuously advance their use of our solutions.
 
Success in this role requires business acumen, curiosity, strong relationship management, and the ability to connect product capabilities to customer outcomes. You will engage stakeholders across different levels of the customer organization, lead strategic conversations, and uncover opportunities to deepen the partnership when additional products or services can help the customer achieve their goals.
 
**Please note this is a hybrid role requiring 3 days/week in our Toronto, Canada location AND we are unable to offer sponsorship now or in the future**
What You'll Do
  • Own customer success by aligning business goals to clear outcomes, success plans, and measurable value.
  • Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities.
  • Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations.
  • Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations.
  • Drive retention and identify expansion opportunities based on evolving customer needs and business objectives.
  • Serve as the customer's strategic partner, bringing industry best practices, insights, and recommendations.
  • Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
  • Maintain strong account discipline, including customer health, success plans, risks, opportunities, and key account information.
  • Partner effectively with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning.
What You'll Bring
  • Bachelor's Degree (preferred) or equivalent work experience
  • 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
  • Strong business acumen and the ability to connect customer challenges to business outcomes and solutions.
  • Consultative communication, discovery, and relationship-management skills.
  • Ability to analyze customer data and translate insights into recommendations and action plans.
  • Confidence leading strategic conversations with stakeholders at multiple levels.
  • Commercial awareness with experience supporting retention, renewals, and expansion.
  • Strong organizational skills and the ability to manage multiple  customer priorities.
  • Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred
Why Emburse?
 
Finance is changing-and at Emburse, we're leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend-so they can focus on what's next, not what's slowing them down.
A Company with Momentum - We serve 12M+ users across 120 countries, helping businesses modernize
 their finance operations.
A Team That Innovates - Work alongside some of the brightest minds in finance, tech, and AI to solve real-
 world challenges.
A Culture That Empowers - Competitive pay, flexible work, and an inclusive, collaborative environment that
 supports your success.
A Career That Matters - Your work here drives efficiency, innovation, and smarter financial decision-making
 for businesses everywhere. 
 
Shape your future & find what's next at Emburse. 
 
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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