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Success Advisor Jobs in Colorado (NOW HIRING)

Columbia College

Academic Advisor

Denver, CO · On-site

$23.96/hr

The Academic Advisor provides comprehensive advising services to support student success, retention and degree completion. The role reports within the Center for Advising, Retention, and Student ...

Columbia College

Academic Advisor

Englewood, CO

$23.96/hr

The Academic Advisor provides comprehensive advising services to support student success, retention and degree completion. The role reports within the Center for Advising, Retention, and Student ...

TechWise

Cultural Awareness Advisor

Broomfield, CO · On-site

The CA will work to increase program success rates through assisting students with language ... Our Cultural Advisor should be familiar with Gulf Cooperation Council (GCC) member nations ...

College Track

Academic Advisor

Aurora, CO · On-site

$63K - $66K/yr

Academic Advisor As our Academic Advisor, you will help support and guide College Track scholars ... Time off is essential to success and we provide up to 23 discretionary time off days (sick and ...

College Track

Academic Advisor

Aurora, CO · On-site

$63K - $66K/yr

Academic Advisor As our Academic Advisor, you will help support and guide College Track scholars ... Time off is essential to success and we provide up to 23 discretionary time off days (sick and ...

MongoDB

Senior Customer Success Manager

Denver, CO · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

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Success Advisor information

What is a success advisor?

Success Advisors are professionals who support individuals—often students or clients—in achieving their academic, personal, or career goals. They provide guidance, resources, and strategies tailored to each person's needs, helping them overcome challenges and stay on track. Success Advisors may work in educational institutions, businesses, or coaching firms, and their primary aim is to empower clients to reach their full potential.

What are the key skills and qualifications needed to thrive as a success advisor?

To thrive as a Success Advisor, you need strong interpersonal skills, problem-solving abilities, and a background in education, counseling, or related fields. Familiarity with customer relationship management (CRM) systems, virtual communication platforms, and data tracking tools is often required. Excellent listening, empathy, and motivational skills help build trust and effectively support clients or students. These competencies are crucial for guiding individuals toward their goals and ensuring ongoing engagement and satisfaction.

How does a success advisor typically collaborate with other departments to support client outcomes?

Success Advisors work closely with departments such as sales, product, and support to ensure clients achieve their desired results. They often act as a liaison, communicating client needs and feedback to internal teams and coordinating resources to address any challenges. This collaborative approach ensures that clients have a seamless experience and that their issues are resolved efficiently. Regular cross-functional meetings and shared platforms are common tools used to facilitate this collaboration.

What is the difference between Success Advisor vs Customer Success Manager?

AspectSuccess AdvisorCustomer Success Manager
Required CredentialsTypically a bachelor's degree, certifications in customer success or related fieldsSimilar credentials, often with additional experience in account management
Work EnvironmentClient-facing, providing guidance and support to ensure product adoptionClient and internal team collaboration, managing customer relationships
Employer & Industry UsageUsed across SaaS, tech, and service industries focusing on customer retentionCommon in SaaS, software, and tech sectors for account growth

Success Advisors and Customer Success Managers share similar roles in supporting clients, but Success Advisors often focus more on onboarding and initial success, while Customer Success Managers handle ongoing relationship management and growth. Both roles require strong communication skills and industry knowledge, but their specific responsibilities may vary by company.

What cities in Colorado are hiring for Success Advisor jobs?

Cities in Colorado with the most Success Advisor job openings:

Success Advisor jobs near you
Infographic showing various Success Advisor job openings in Colorado as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Academic Advisor

Denver, CO • On-site

Columbia College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Columbia Collegeexternal

$23.96/hr

Full-time

Re-posted 13 days ago

Job description

Academic Advisor
Location: Denver, Coloardo
Type: Staff, Full-time
Salary: $23.96 per hour
Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.
Job Summary:
The Academic Advisor will be responsible for implementing dynamic initiatives as part of the Graduation Team model designed to improve the overall matriculation, retention, and persistence of traditional and nontraditional students at Columbia College. The Academic Advisor provides comprehensive advising services to support student success, retention and degree completion. The role reports within the Center for Advising, Retention, and Student Success (CARSS) is a one-stop shop that provides support to students throughout their college experience, including assistance in admissions, registration, financial aid, and academics. This role assists students with degree planning, course selection, academic progress monitoring, and navigating college resources. The advisor proactively identifies at-risk students, implements retention initiatives, and delivers appreciative model interventions to address student needs. Additionally, they participate in enrollment efforts to maintain accurate student records, and collaborate with campus departments to enhance the student experience, all while upholding institutional policies.
Essential Functions:
  • Perform job duties in accordance with Columbia College's vision, mission and values, and contributes to the development of the Enrollment Management and Marketing Division.
  • Provides primary support in managing the relationship with local entities tied to the location and Columbia College.
  • Stay current on academic, financial, and support services and policies to provide students with the most accurate information.
  • Help organize and implement retention initiatives/programming to maintain student enrollment and engagement.
  • Follow established brand guidelines to support consistency in messaging and presentation.
  • Deliver appreciative model interventions for students regarding academic and financial aid concerns that may impact student matriculation and retention.
  • Monitor student progress, identify at-risk students, and implement retention initiatives to support degree completion.
  • Maintain accurate student records, advising notes, and documentation in compliance with institutional policies.
  • Collaborate with Leadership to recommending schedule adjustments to support student success and retention.
  • Participate as a member of the First Semester Registration team to provide support for incoming students to assist with matriculation and encourage success.
  • Deliver student advising, to include degree declaration, course selection, class load management, satisfactory academic progress,
  • Ensure students are aware of available Columbia College student services including military & veteran support, student accessibility resources, tutoring and writing assistance, career development, and support for accommodations.
  • Maintain caseload management responsibilities ensuring that assigned Columbia College students receive strong support in enrollment to achieve goals and graduation. This position has 100% advising caseload.
  • Provide mentorship to unassigned students seeking assistance by helping facilitate their student experience while collaborating with assigned coaches and advisors.
  • Respond to in-person, phone, and email inquiries in an effective, timely, and customer-focused manner, providing accurate information and appropriate referrals to other offices/staff as needed.
  • Assist with events including recruitment, career and education fairs, commencement and student orientation.
  • Ensure responsible use of financial resources.
  • Collaborate in call campaigns and general outreach across the Enrollment Management & Marketing Division that affect the student experience during the admissions process through graduation.
  • Keep current on academic, financial, and support services and policies in order to provide the most accurate information to students.
  • Teach students about available resources through Columbia College such as technology, student services, and extracurricular opportunities.
  • Understands and adheres to college policies, ensuring compliance with institutional guidelines and professional standards.
  • Actively seeks to understand not only our role in the college, but of other departments on campus so we can better serve students.
  • Demonstrate professionalism and confidentiality at all times
  • Successfully complete all Human Resources, Technology Services, and other annual training as needed.
  • Fulfill additional responsibilities as assigned.

Required Core Competencies and Professional Experience:
  • Ability to fluently read, write, and understand the English language.
  • Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
  • Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
  • Proficiency in using web-based technologies, including database systems.
  • Ability to work independently and in a team environment, with or without direct supervision.
  • Excellent communication, interpersonal, customer service, and organizational skills.
  • Demonstrates a strong commitment to student success, retention and degree completion through proactive advising and support strategies.
  • Navigates complex student concerns, policy interpretations, and operational challenges with as solution-focused approach.
  • Ability to work evenings and weekends as needed for events, student support and outreach initiatives.
  • Ability to foster relationships.
  • Ability to manage multiple tasks, meet deadlines, and prioritize responsibilities effectively.

Preferred Core Competencies and Professional Experience:
  • Experience in student recruitment and retention efforts.
  • Familiarity with student information systems.
  • Experience with appreciative advising, intrusive advising or other student success coach models
  • Knowledge of financial aid, registration or other enrollment-related student services
  • Experience working with varied student populations including military students, first generation students, transfer students, adult learners and graduate students.
  • Previous experience in military-affiliated student support

Required Level of Education: Bachelors
Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.
Special Requirements (if any):
  • Valid driver's license or ability to attain one.
  • Must meet and maintain requirements as an approved driver for Columbia College.
  • Ability to lift and remove minimum 50 pounds.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Columbia College is an equal opportunity employer.
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

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