Experience within a SaaS, DaaS, technology, data, or subscription-based environment. * Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Experience within a SaaS, DaaS, technology, data, or subscription-based environment. * Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Subscription Remote information
See Lewiston, ID salary details
$83.6K - $91.6K
5% of jobs
$91.6K - $99.5K
6% of jobs
$99.5K - $107.5K
12% of jobs
$108.8K is the 25th percentile. Wages below this are outliers.
$107.5K - $115.5K
12% of jobs
$115.5K - $123.4K
14% of jobs
The median wage is $124.3K / yr.
$123.4K - $131.4K
15% of jobs
$131.4K - $139.4K
11% of jobs
$140.4K is the 75th percentile. Wages above this are outliers.
$139.4K - $147.3K
11% of jobs
$147.3K - $155.3K
7% of jobs
$155.3K - $163.3K
4% of jobs
$163.3K - $171.2K
4% of jobs
$83.6K
$127.2K
$171.2K
How much do subscription remote jobs pay per year?
As of Aug 8, 2026, the average yearly pay for subscription remote in Lewiston, ID is $127,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $143,700.00 per year, depending on experience, location, and employer.
What are common challenges faced by subscription remote specialists, and how can they be managed?
Remote subscription specialists often face challenges such as maintaining clear communication with team members, promptly addressing customer issues, and managing multiple subscription platforms. To overcome these, it's important to utilize effective collaboration tools, set regular check-ins with your team, and stay organized with up-to-date documentation. Proactively engaging with customers and regularly reviewing subscription data can also help ensure a smooth workflow and high customer satisfaction.
What is a subscription remote?
Subscription Remote jobs are roles that involve managing, supporting, or developing subscription-based products or services, and they can be performed remotely from any location. These positions often include tasks such as customer support, account management, billing, software development, or marketing for businesses that operate on a subscription model. Working remotely in these roles allows professionals to collaborate with their teams and serve customers using digital tools without needing to be in a physical office.
What is the difference between Subscription Remote vs Customer Support Specialist?
| Aspect | Subscription Remote | Customer Support Specialist |
|---|---|---|
| Required Credentials | Basic technical skills, customer service experience | Customer service training, communication skills |
| Work Environment | Remote, flexible hours | Remote or on-site, client-facing |
| Industry Usage | Subscription-based services, SaaS companies | Various industries including retail, tech, healthcare |
| Common Search/Comparison | Yes | Yes |
Subscription Remote roles typically focus on managing subscription services and customer accounts remotely, requiring technical and customer service skills. Customer Support Specialists handle customer inquiries across industries, often with similar remote or on-site options. While both roles involve customer interaction, Subscription Remote positions are more specialized in subscription management within SaaS or subscription-based companies.
What skills and qualifications are needed to thrive as a subscription remote specialist?
To thrive as a Subscription Remote Specialist, you need strong customer service skills, attention to detail, and experience with online subscription management, often supported by a background in sales or customer support. Familiarity with CRM platforms, subscription billing software, and communication tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, empathy, and effective written communication help you stand out in this position. These skills are crucial for efficiently managing subscriber accounts, resolving issues, and maintaining customer satisfaction in a remote work environment.
What job categories do people searching Subscription Remote jobs in Lewiston, ID look for? The top searched job categories for Subscription Remote jobs in Lewiston, ID are:
What cities near Lewiston, ID are hiring for Subscription Remote jobs? Cities near Lewiston, ID with the most Subscription Remote job openings:
Full-time
Posted 10 days ago
Job description
The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth.
The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.
Major Responsibilities:
Customer Strategy and Relationships
Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer's goals, challenges, and priorities.
Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
Customer Outcomes and Value
Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
Monitor product adoption, engagement, account health, and progress toward customer outcomes.
Proactively address risks and barriers to adoption, value realization, or renewal.
Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
Renewals and Account Growth
Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
Maintain consistent commercial conversations throughout the customer lifecycle.
Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions.
Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
Cross-Functional Execution
Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
Follow through consistently on customer actions, risks, and opportunities.
Share customer insights and feedback to improve products, services, and the overall customer experience.
Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
Education and Experience:
-
- 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple competing priorities and maintain a high level of customer activity.
Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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