... subscription billing models across telecommunications, cloud services, SaaS, and technology ... Remote-first culture with the flexibility to work from anywhere in Canada * A high-visibility role ...
Posted today
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... subscription billing models across telecommunications, cloud services, SaaS, and technology ... Remote-first culture with the flexibility to work from anywhere in Canada * A high-visibility role ...
Posted today
Subscription Remote information
What are common challenges faced by subscription remote specialists, and how can they be managed?
Remote subscription specialists often face challenges such as maintaining clear communication with team members, promptly addressing customer issues, and managing multiple subscription platforms. To overcome these, it's important to utilize effective collaboration tools, set regular check-ins with your team, and stay organized with up-to-date documentation. Proactively engaging with customers and regularly reviewing subscription data can also help ensure a smooth workflow and high customer satisfaction.
What is a subscription remote?
Subscription Remote jobs are roles that involve managing, supporting, or developing subscription-based products or services, and they can be performed remotely from any location. These positions often include tasks such as customer support, account management, billing, software development, or marketing for businesses that operate on a subscription model. Working remotely in these roles allows professionals to collaborate with their teams and serve customers using digital tools without needing to be in a physical office.
What is the difference between Subscription Remote vs Customer Support Specialist?
| Aspect | Subscription Remote | Customer Support Specialist |
|---|---|---|
| Required Credentials | Basic technical skills, customer service experience | Customer service training, communication skills |
| Work Environment | Remote, flexible hours | Remote or on-site, client-facing |
| Industry Usage | Subscription-based services, SaaS companies | Various industries including retail, tech, healthcare |
| Common Search/Comparison | Yes | Yes |
Subscription Remote roles typically focus on managing subscription services and customer accounts remotely, requiring technical and customer service skills. Customer Support Specialists handle customer inquiries across industries, often with similar remote or on-site options. While both roles involve customer interaction, Subscription Remote positions are more specialized in subscription management within SaaS or subscription-based companies.
What skills and qualifications are needed to thrive as a subscription remote specialist?
To thrive as a Subscription Remote Specialist, you need strong customer service skills, attention to detail, and experience with online subscription management, often supported by a background in sales or customer support. Familiarity with CRM platforms, subscription billing software, and communication tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, empathy, and effective written communication help you stand out in this position. These skills are crucial for efficiently managing subscriber accounts, resolving issues, and maintaining customer satisfaction in a remote work environment.
What are popular job titles related to Subscription Remote jobs in Hamilton, ON? For Subscription Remote jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Subscription Remote jobs in Hamilton, ON look for? The top searched job categories for Subscription Remote jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Subscription Remote jobs? Cities near Hamilton, ON with the most Subscription Remote job openings:
Full-time
Medical, Dental, Vision, PTO
Posted 16 hours ago
Posted today
Job description
Help Deliver the Future of Usage-Based Billing
LogiSense is looking for a Strategic Sourcing Manager who is commercially minded, highly organized, and energized by the opportunity to build a modern procurement function from the ground up. This role will help strengthen how we source, negotiate, govern, and manage the software, cloud, technology, and operational services that support our business.
Reporting directly to our VP, Finance & Treasurer, you will have the opportunity to function strategically with executive visibility and accountability for driving procurement strategy and enterprise value. You will own vendor and contract lifecycle management across LogiSense, with a primary focus on SaaS, cloud, technology, and operational service providers. You will also support broader enterprise procurement initiatives, including compliance vendors, audit and SOC engagements, operational services, and strategic third-party partnerships.
At LogiSense, we believe billing should be simple and transparent. Our cloud-based billing and monetization platform helps innovative companies automate and scale complex usage-based and subscription billing models across telecommunications, cloud services, SaaS, and technology industries. The systems behind that mission must be scalable, secure, and commercially sound - and this role will help make that possible.
Why Join LogiSense?
- Remote-first culture with the flexibility to work from anywhere in Canada
- A high-visibility role with direct partnership with Executive Leadership and the VP of Finance & Treasurer
- The opportunity to build procurement policies, processes, governance, and reporting from the ground up
- A collaborative, entrepreneurial environment that values accountability, balance, practical problem solving, and continuous improvement
- Exposure to modern SaaS and cloud technology ecosystems, with the ability to make a measurable impact
The Role
As Strategic Sourcing Manager, you will centralize and strengthen procurement operations across LogiSense. You will lead sourcing and negotiation activities, manage renewals and contract obligations, improve procurement governance, and provide the spend analytics leaders need to make informed decisions.
You will work cross-functionally with Finance, IT, Security, Tech Ops, Product, Engineering, and business leaders to balance cost optimization, operational scalability, compliance, and vendor risk. You will also help improve Procure-to-Pay practices and reduce shadow IT and unmanaged software spend.
At LogiSense, we live by three core values: Be good. Seek balance. Get paid. They guide everything we do - and we hope they resonate with you too.
What You'll Bring to the Team
Vendor & Contract Lifecycle Management
- Own the end-to-end vendor contract lifecycle, including new vendor search, renewals, true-ups, amendments, and terminations
- Manage relationships with software, cloud, technology, compliance, audit, and operational service providers
- Maintain a centralized repository of vendor agreements and procurement documentation
- Build and manage a forward-looking renewal calendar that tracks notice periods and pricing changes, supports adequate negotiation lead time, and eliminates unplanned auto-renewals
- Track and enforce SLAs, performance commitments, and material contractual obligations
- Coordinate vendor performance reviews, escalation management, consolidation, and rationalization initiatives
Strategic Sourcing & Negotiation
- Lead sourcing activities for SaaS, cloud, IT, and other enterprise purchases
- Lead negotiations for renewals and new purchases, benchmark pricing against market rates, and drive favorable commercial outcomes
- Partner with department leaders to evaluate purchasing needs, vendor options, and business requirements
- Support RFP and RFQ processes and coordinate cross-functional evaluation teams where appropriate
- Identify opportunities for license rationalization, cost optimization, vendor consolidation, and spend reduction
- Build total cost of ownership models to support buy-versus-build-versus-consolidate decisions
Procurement Governance & Operations
- Define and enforce procurement policies, vendor evaluation criteria, preferred vendor lists, onboarding checklists, and approval workflows
- Improve procurement intake, purchasing standardization, and documentation practices
- Coordinate with Finance on purchase requests, purchase orders, budgeting, and invoice validation
- Maintain vendor risk assessments, including data security, SOC 2 compliance, privacy, and business continuity considerations
- Coordinate legal, security, privacy, and compliance reviews for new vendors
- Support audit requests, procurement compliance activities, and operational improvements within the Procure-to-Pay process
Financial & Spend Analytics
- Track software utilization, license consumption, contract commitments, and vendor spend trends
- Build reporting and dashboards related to technology spending and renewals
- Support budgeting and forecasting for software and cloud expenditures
- Identify and quantify variance between contracted spend and actual usage to surface savings opportunities and risk
- Support total cost of ownership, ROI, cost allocation, and business-case evaluations
Expertise and Experience
- 5+ years of experience in procurement, strategic sourcing, vendor management, or technology purchasing, with demonstrated experience leading vendor negotiations and procurement initiatives
- Direct experience managing SaaS and/or cloud vendor contracts, including renewals, true-ups, multi-year agreements, and licensing models
- Strong negotiation, commercial analysis, and financial modeling skills
- Advanced comfort using Excel to build spend models, cost allocations, forecasts, and decision-support analyses
- Demonstrated ability to influence and partner with senior executives and cross-functional leaders
- Experience establishing or significantly building a procurement or vendor management function where limited structure previously existed
- Excellent written and verbal communication skills, sound judgment, and a practical, solutions-oriented approach
Bonus Points If You Have:
- Experience working in a B2B SaaS or technology company
- Familiarity with infrastructure, cloud marketplaces, and SaaS licensing models
- Experience with procurement, ERP, or contract management platforms such as Sage Intacct, Airbase, Coupa, ContractSafe, or similar tools
- Experience supporting remote-first organizations
- Working knowledge of procurement governance, contract lifecycle management, vendor risk, SOC 2, and compliance requirements
Find Your Balance With Us
Flexible Work, Built Around You
- Choose where and how you work: remote-first, in-office, or hybrid - whatever supports your lifestyle and productivity
- A culture of trust and autonomy where your results matter more than where you sit
Well-Being & Growth
- Generous paid time off, holidays, and a company-wide holiday shutdown
- Dedicated time and funding for personal learning, certifications, and professional development
- A collaborative and respectful environment where you can grow - and help others grow too
- Challenging, high-impact work that expands your scope, skill set, and influence
Get Paid What You're Worth
Compensation & Benefits
- A competitive salary within the approved range of $100,000 - $120,000 with RRSP matching
- A comprehensive benefits package covering dental, vision, prescription, and extended healthcare that begins on day one
- Paid vacation and additional company holidays
Additional Perks
- Access to stock options and equity for long-term, high-impact contributors
- Team events, company swag, and a culture that celebrates people, passion, and progress
More Than Just a Job
At LogiSense, we're not checking boxes - we're building a team of sharp, curious, and driven people who care about what they do and how they do it. We offer autonomy, flexibility, and competitive pay and benefits because we believe great work happens when people feel valued and supported.
We're looking for a Strategic Sourcing Manager who is ready to build, influence, and create measurable business value across the organization.
Your voice matters. Your ideas matter. You matter.
Join us. Let's build something remarkable - together.
The salary amount for the successful candidate is determined by LogiSense in its discretion and will vary depending on several criteria, including but not limited to local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance or other business metrics.
LogiSense is proud to be an equal opportunity employer. If you require accommodations at any stage of the recruitment or employment process, let us know - we're committed to making our workplace accessible and inclusive for everyone.
Our hiring process utilizes AI-enabled tools to assist with resume screening and applicant ranking based on job-related criteria. All AI-recommended results are reviewed by our human recruitment team before any final decisions are made.