ZipRecruiter

Log In

2

Subscription Remote Jobs in Calgary, AB (NOW HIRING)

All JobsSubscription JobsSubscription Remote JobsSubscription Remote Jobs in Calgary, AB

Subscription Remote information

What are some common challenges faced by remote subscription specialists, and how can they be managed effectively?

Remote subscription specialists often face challenges such as maintaining clear communication with team members, promptly addressing customer issues, and managing multiple subscription platforms. To overcome these, it's important to utilize effective collaboration tools, set regular check-ins with your team, and stay organized with up-to-date documentation. Proactively engaging with customers and regularly reviewing subscription data can also help ensure a smooth workflow and high customer satisfaction.

What are Subscription Remote jobs?

Subscription Remote jobs are roles that involve managing, supporting, or developing subscription-based products or services, and they can be performed remotely from any location. These positions often include tasks such as customer support, account management, billing, software development, or marketing for businesses that operate on a subscription model. Working remotely in these roles allows professionals to collaborate with their teams and serve customers using digital tools without needing to be in a physical office.

What is the difference between Subscription Remote vs Customer Support Specialist?

AspectSubscription RemoteCustomer Support Specialist
Required CredentialsBasic technical skills, customer service experienceCustomer service training, communication skills
Work EnvironmentRemote, flexible hoursRemote or on-site, client-facing
Industry UsageSubscription-based services, SaaS companiesVarious industries including retail, tech, healthcare
Common Search/ComparisonYesYes

Subscription Remote roles typically focus on managing subscription services and customer accounts remotely, requiring technical and customer service skills. Customer Support Specialists handle customer inquiries across industries, often with similar remote or on-site options. While both roles involve customer interaction, Subscription Remote positions are more specialized in subscription management within SaaS or subscription-based companies.

What are the key skills and qualifications needed to thrive as a Subscription Remote Specialist, and why are they important?

To thrive as a Subscription Remote Specialist, you need strong customer service skills, attention to detail, and experience with online subscription management, often supported by a background in sales or customer support. Familiarity with CRM platforms, subscription billing software, and communication tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, empathy, and effective written communication help you stand out in this position. These skills are crucial for efficiently managing subscriber accounts, resolving issues, and maintaining customer satisfaction in a remote work environment.
What are popular job titles related to Subscription Remote jobs in Calgary, AB? For Subscription Remote jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Subscription Remote jobs in Calgary, AB look for? The top searched job categories for Subscription Remote jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Subscription Remote jobs? Cities near Calgary, AB with the most Subscription Remote job openings:
Subscription Remote jobs near you
Director, Account Management (Canada Remote)

Director, Account Management (Canada Remote)

JETNET LLC

Calgary, AB • On-site, Remote

CA$135K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 days ago

Job description

“As JETNET continues to grow, delivering an exceptional customer experience is more important than ever. This role is pivotal to strengthening retention, driving customer value, and creating scalable programs that help our customers succeed across every stage of their journey with us.” ~ Devin Golden, Chief Revenue Officer

JETNET is seeking a strategic and customer-focused Director, Account Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and JetTrack. This newly created leadership role will play a critical part in strengthening customer retention, accelerating onboarding success, expanding cross-sell opportunities, and building scalable customer engagement programs.

Reporting directly to the Chief Revenue Officer, you’ll partner closely with leadership across revenue, product, data, and operations teams to create a best-in-class customer success infrastructure that drives measurable business impact. This is an exciting opportunity for a proven leader who thrives at the intersection of strategy, operational execution, and customer relationship management.

Key Responsibilities:

  • Lead and improve customer retention and renewal performance across all business units
  • Build and operationalize scalable onboarding and customer success programs
  • Develop proactive customer health monitoring and at-risk intervention strategies
  • Serve as a senior escalation point for key customer accounts and renewal challenges
  • Design and execute cross-sell initiatives for WINGX and ADSBx aligned with company growth objectives
  • Establish standardized account management playbooks, processes, and operating cadences
  • Partner with Revenue Operations to enhance reporting, forecasting, and customer analytics
  • Develop customer education programs including webinars, training resources, and self-service tools
  • Drive improvements in customer adoption, engagement, and time-to-value metrics
  • Collaborate cross-functionally with product, revenue, and business unit leaders to improve customer experience and long-term value realization

What We’re Looking For:

  • 7+ years of experience in account management, customer success, or post-sale revenue leadership roles
  • Minimum 3 years of leadership experience managing teams or strategic customer programs
  • Proven success improving customer retention through scalable operational initiatives
  • Experience working across multiple product lines or business units preferred
  • Strong background in B2B SaaS, data, information services, or subscription-based businesses
  • Exceptional communication and executive-level customer relationship skills
  • Strong analytical mindset with the ability to use data to drive strategic decisions
  • Experience building customer success infrastructure, onboarding programs, and engagement frameworks
  • Collaborative leadership style with the ability to influence cross-functional stakeholders
  • Curiosity and enthusiasm for the business aviation industry

Location:

Open to applicants in Canada with current legal authorization to work without sponsorship.

Salary:

$135,000 + incentive

Why Join Us?

At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry.

Benefits That Support Your Well-Being:

Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.

Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.

Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us? Apply today and become a part of the JETNET Team!

Apply