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EXECUTIVE OPERATIONS PARTNER
Location: Burlington, VT
Employment Type: Full-time
Reports To: COO
Salary Range: $60,000-$70,000
WHO WE ARE
Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. We are a fast-growing Managed Services Provider (MSP) delivering secure, compliant IT solutions to clients in regulated industries. Our team partners with businesses to design and implement IT, cybersecurity, and compliance frameworks that meet strict standards such as NIST, DFARS, and CMMC.
We earn our clients' business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels.
At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges.
We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you.
THE ROLE
Open Approach is hiring an Executive Operations Partner to work primarily alongside our COO and EOS Integrator, who leads the day-to-day operations of the business, while also providing support to our CEO and broader leadership team.
This is a hands-on, high-trust role for someone who loves creating order from complexity, anticipating what needs to happen before being asked, and ensuring priorities, commitments, and follow-ups translate into action.
This is more than traditional executive administration. The right person will become a trusted partner to leadership, helping protect priorities, improve the systems that support how we work, and create the structure that allows our executives to spend more of their time on the work that moves the company forward.
As trust and business knowledge grow, we expect the scope of the role to grow as well.
THE SPECIFICS OF THE JOB
Responsibilities

• Manage the COO's inbox, calendar, priorities, and commitments, ensuring time and attention are aligned with the most important needs of the business.
• Provide executive support to the CEO as needed, including scheduling, communication, travel, and follow-through.
• Track commitments, decisions, action items, and deadlines to completion, proactively surfacing risks before they become urgent.
• Turn meetings and conversations into clear next steps, with owners and due dates, and follow up independently to drive closure.
• Draft clear, professional correspondence and internal communications on behalf of leadership.
• Plan and coordinate travel, meetings, events, and other logistics involving multiple moving pieces.
• Help prepare leaders for important meetings by organizing relevant context, materials, priorities, and outstanding decisions.
• Identify opportunities to improve executive workflows, recurring processes, communication rhythms, and systems. Recommend better ways of working rather than simply maintaining inefficient processes.
• Confidently manage up by raising concerns, challenging competing priorities when appropriate, and providing thoughtful feedback when asked.
• Support recurring company communications and rhythms, including the company newsletter and monthly all-hands meeting.
• Maintain context around important internal and external relationships so leadership can follow up thoughtfully and at the right time.
• Take on a growing set of executive operations and office responsibilities that help the broader organization run smoothly.
• Exercise sound judgment about what to handle independently, what requires additional context, and what needs leadership attention.

Job Requirements

• Exceptional organization and follow-through, with a demonstrated ability to manage multiple priorities without losing track of commitments.
• Excellent written and verbal communication skills with strong editing and proofreading instincts.
• Sound judgment and the confidence to make appropriate decisions independently.
• A proactive mindset. You naturally anticipate needs, identify problems early, and take action rather than waiting to be asked.
• Strong systems thinking and an interest in improving processes, workflows, and ways of working.
• The confidence and emotional intelligence to work closely with senior leaders, offer thoughtful feedback, and respectfully challenge an approach when you see a better path.
• Ability to stay calm, organized, and effective when priorities shift or unexpected issues arise.
• Absolute discretion when handling confidential and sensitive information.
• Strong working knowledge of Microsoft 365, particularly Outlook and Teams, and comfort learning new productivity and AI tools.
• Resourcefulness when solving scheduling, logistics, communication, and operational problems without needing every step prescribed.
• Comfort working in-office in Burlington, Vermont, with occasional local travel for errands, meetings, and event logistics.
• Experience in executive support, business operations, project coordination, office management, hospitality leadership, professional services, or another fast-moving environment where organization, judgment, and follow-through were critical.

BENEFITS

• Health, dental, and vision coverage with generous employer contributions.
• Company-sponsored Life, STD/LTD Disability, and Workers' Compensation.
• 401(k) with 4% match starting day one.
• Generous PTO (starting at 16 days, plus paid holidays).
• Fully paid parental leave.
• Smartphone stipend for on-call rotation.
• Weekly company lunches, coffee, snacks, and a pet-friendly office.

HOW NOT TO APPLY

• Forget to write a good cover letter, so that we have no way of knowing how articulate you really are.
• Include a lot of grammatical and structural errors in your letter and resume.
• Hide your personality so we can't tell a thing about you, other than that you are highly efficient in Microsoft Word.

If this sounds like the role you've been looking for, we'd love to hear from you.
Learn more about us at www.openapproach.com