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How much do student support services jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for student support services in Connecticut is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.16 per hour, depending on experience, location, and employer.

What are Student Support Services?

Student Support Services are programs and resources provided by educational institutions to help students succeed academically, personally, and socially. These services may include academic advising, counseling, tutoring, career guidance, financial aid assistance, and support for students with disabilities. The goal is to address barriers to learning, promote student well-being, and enhance retention and graduation rates. Student Support Services are available to all students and are designed to create an inclusive and supportive learning environment.

What are the key skills and qualifications needed to thrive in Student Support Services?

To thrive in Student Support Services, you need a background in counseling, education, or social work, often supported by a relevant bachelor's or master's degree. Familiarity with student information systems, case management software, and FERPA regulations is typically required. Strong interpersonal skills, cultural sensitivity, and problem-solving abilities set top professionals apart in this field. These skills are crucial for effectively supporting students’ academic, social, and emotional needs to foster their success and well-being.

What are some common challenges faced by professionals working in Student Support Services, and how can they be managed?

Professionals in Student Support Services often encounter challenges such as managing a high caseload of students with diverse needs, addressing mental health concerns, and coordinating with faculty and parents. Effective communication, strong organizational skills, and ongoing professional development are key strategies for managing these challenges. Many teams also provide peer support, regular training, and access to resources to help staff stay updated on best practices and ensure students receive comprehensive support.

What is the difference between Student Support Services vs Academic Advisor?

AspectStudent Support ServicesAcademic Advisor
CredentialsTypically requires a bachelor's degree in education, counseling, or related fieldsUsually requires a bachelor's degree; some roles prefer a master's in counseling or education
Work EnvironmentEducational institutions, student centers, counseling officesAcademic departments, advising offices, student services centers
Employer & IndustrySchools, colleges, universitiesEducational institutions, colleges, universities
Primary FocusProviding holistic support, counseling, and resources to studentsGuiding students academically, course selection, degree planning

While both roles support students, Student Support Services focus on overall well-being and counseling, whereas Academic Advisors primarily assist with academic planning and course guidance. Understanding these differences helps students find the right support for their needs.

What skills do you need to work in student support services?

Student support services roles require strong communication, interpersonal, and problem-solving skills to assist students effectively. Knowledge of counseling techniques, patience, empathy, and familiarity with educational tools or software are also important for success in this field.

What are the most commonly searched types of Student Support Services jobs in Connecticut?

The most popular types of Student Support Services jobs in Connecticut are:

What are popular job titles related to Student Support Services jobs in Connecticut?

For Student Support Services jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Student Support Services jobs in Connecticut look for?

The top searched job categories for Student Support Services jobs in Connecticut are:

What cities in Connecticut are hiring for Student Support Services jobs?

Cities in Connecticut with the most Student Support Services job openings:

Student Support Services jobs near you
Infographic showing various Student Support Services job openings in Connecticut as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 1% Temporary, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,588 per year, or $20.5 per hour.

Student Support Coordinator

GOODWIN COLLEGE INC

East Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.
Position Description Summary/Purpose:
Under the direct supervision of the Assistant Dean of Students, the Student Support Coordinator is a full-time position responsible for managing the daily operations of the Ann B. Clark Co-op, providing oversight for case management services and leading student development with interns. This role includes supporting the university's Laptop Loaner Program, Transitional Housing Assistance, Student Emergency Relief Fund, and other student affairs initiatives. The position integrates resource management with direct student support, creating a seamless approach to addressing student needs and promoting academic, personal, and professional success. This position supports retention initiatives by creating a one-stop concept for student support.
Essential Job Functions/Primary Responsibilities:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
  • Oversee daily operations of the Co-op, ensuring students, faculty, and staff receive high-quality support.
  • Manage inventory, including placing food and supply orders, stocking items, and adhering to Supporting Wellness at Pantries (SWAP) guidelines.
  • Cultivate relationships with partners such as Connecticut Foodshare, ShopRite, Stop & Shop, and Highland Park Market to secure resources and donations
  • Plan and execute events such as the annual Turkey Drive and other outreach initiatives.
  • Supervise and mentor Co-op staff, including work-study students and interns, to ensure efficient and customer-focused operations.
  • Provide one-on-one case management to assist students with academic, financial, housing, and personal challenges.
  • Administer the Laptop Loaner Program, ensuring equitable distribution and accurate tracking of equipment.
  • Oversee Transitional Housing Assistance for students experiencing housing insecurity, including coordination with local housing partners
  • Manage the Student Emergency Relief Fund by evaluating applications and ensuring timely distribution of aid.
  • Collaborate with faculty, staff, and community organizations to connect students to internal and external resources.
  • Develop and deliver workshops or programs focused on topics such as financial literacy, housing stability, and accessing campus resources.
  • Create innovative strategies to enhance awareness and accessibility of Co-op and Case Management services.
  • Maintain accurate records for case management, Co-op usage, and program outcomes, providing regular reports to the Assistant Dean.
  • Serve as a liaison between students and other university departments to resolve barriers to success.
  • Represent the Co-op and student support at campus and community events, promoting services and fostering partnerships.
  • Strengthen collaboration with local organizations to expand the range of resources available to students.
  • Actively engage in professional development to stay informed of best practices in student support services and resource management.

Other Functions:
  • Performs similar or related work as required, directed or as situation permits.
  • Continues professional development and training; keeps current with trends.
  • Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill:
  • Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
  • Strong organizational and operational management skills, with experience supervising staff or volunteers.
  • Excellent communication and interpersonal skills, with the ability to work with diverse populations.
  • Proven ability to handle sensitive information with professionalism and confidentiality.
  • Proficiency in Microsoft Office Suite, virtual engagement platforms and data management systems.
  • Knowledge of community resources, housing assistance, and student support programs.

Minimum Required Qualifications:
Education, Training and Experience:
  • Masters degree in social work, counseling, higher education, or a related field (Bachelor's required, Master's preferred).
  • Minimum of 3 years of experience in case management, student affairs, or related roles within higher education or nonprofit sectors.
  • Experience with food pantry operations, SWAP guidelines, or non-profit resource programs (preferred).
  • Familiarity with case management software or student information systems (preferred).
  • Demonstrated commitment to diversity, equity, and inclusion (preferred).

Special Requirements:
  • Valid license & insured vehicle

Physical and Mental Requirements:
Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X
Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X
Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X
Vision Requirements:
X Close vision (i.e. clear vision at 20 inches or less)
_ Distance vision (i.e. clear vision at 20 feet or more)
_ Color vision (i.e. ability to identify and distinguish colors)
_ Peripheral vision (i.e. ability to observe an area that can be seen up and down or
left and right while the eyes are fixed on a given point)
_ Depth perception (i.e. three-dimensional vision, ability to judge distances and
spatial relationships)
_ No special vision requirement
Full-Time Employee Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • 401k employer match
  • Employee & dependent life insurance
  • Great tuition benefits for employee, spouse & dependents
  • PTO program
  • Flexible work schedules and work from home opportunities

(This job description does not constitute an employment agreement between the university and employee. It is used as a guide for personnel actions and is subject to change by the university as the needs of the university and requirements of the job change.)

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