Student Support Assistant Jobs in Eugene, OR (NOW HIRING)

Department: Undergraduate Education and Student Success
Appointment Type and Duration: Regular, Ongoing
Salary: $85,000 - $95,000 per year
Compensation Band: OS-OA08-Fiscal Year 2025-2026
FTE: 1.0

July 6, 2026; position open until filled

To ensure consideration, a complete application must include:
1. A current resume/CV.
2. A cover letter highlighting how your knowledge, skills and experience qualify you for the requirements, competencies, and qualifications outlined in the job posting.
3. Three (3) professional references with contact information. References will not be contacted until you are notified.
For questions please email Tori at PASTHR@uoregon.edu

The Division of Undergraduate Education and Student Success (UESS) is committed to ensuring that every undergraduate student at the University of Oregon has the support needed to thrive academically and graduate on time. UESS focuses on student success by providing essential resources and services that promote persistence, enhance academic performance, and guide students along a clear path to timely graduation. Serving the entire undergraduate population, UESS collaborates closely with campus partners to create a supportive and engaging environment that empowers students to reach their full potential.
UESS departments and programs include: Exploring Advising , Transfer Advising, PathwayOregon, TRIO Student Support Services, Center for Multicultural Academic Excellence (CMAE), the Accessible Education Center (AEC), Center for Undergraduate Research and Engagement (CURE), Office of Distinguished Scholarships (ODS), McNair Scholars Program, Academic Residential Communities (ARCs), First-Year Interest Groups (FIGs), Student Academy to Inspire Learning (SAIL), Tutoring and Academic Engagement Center (TAEC), and UESS Administration.
PathwayOregon is the University of Oregon's promise of full tuition and fees and comprehensive support for lower-income Oregonians. The program serves over 2,600 undergraduates reflecting a diversity of backgrounds, including first-generation, low-income, rural and underrepresented students. PathwayOregon aims to help students meet their individual graduation goals while increasing lower income student retention and graduation rates overall. Participating students receive financial funding and are connected to a dedicated team of advisors who provide holistic wraparound support.

The Director of PathwayOregon reports to the Assistant Vice Provost for Advising (AVPA) and is a member of the UESS leadership team. The Director is primarily responsible for overseeing the PathwayOregon program, including direct supervision of professional advisor staff and administration of day-to-day operations. The Director sets the strategic direction for the program's comprehensive advising support of PathwayOregon award recipients, ensuring alignment with the needs of low-income, first-generation and underrepresented student populations. Student Financial Aid and Scholarships is a critical partner to the success of PathwayOregon and the Director will actively collaborate to develop and maintain shared polices and practices for effective advising, award administration, and support of student retention and degree attainment.
The Director works collaboratively with the PathwayOregon advising team to provide holistic wraparound support to over 2600 undergraduate award recipients, including academic advising, financial literacy, peer mentoring, career preparation, and proactive outreach. The Director oversees the management of student participant data, annual reporting and program evaluation, and implementation of data-driven practices. To ensure effective administration of program, the Director maintains and enhances partnerships with other campus units, including Admissions, Student Orientation Programs, University Housing and University Advancement.
The Director provides campus-wide leadership in equitable advising, degree progress and data-driven best practices to promote retention and graduation of historically underserved students. In concert with the AVPAS, the Director works collaboratively with campus partners to reduce barriers, hone shared practices and improve student support systems. The Director is a key member of UESS Leadership Team and, serves on divisional and university-wide committees.
The Director must exhibit professionalism, collegiality in a team environment, and the ability to create a welcoming, inclusive, accessible, and professional atmosphere in the office. This person must exhibit cultural humility and agility, with the ability and commitment to work with individuals from diverse backgrounds. The Director will develop a team that can support a variety of students with diverse academic interests, abilities, and cultural, socioeconomic, and educational backgrounds.
This role is designated as fully on-site and does not offer remote or hybrid scheduling options.

Master's degree.
Three years of experience in higher education academic advising, career advising, or counseling.
Leadership experience in an advising or academic support unit (or comparable setting) including hiring, training, and/or direct or functional supervision.
Two years of leadership experience related to program coordination and/or management.

Knowledge of student development principles and structural challenges facing diverse student populations.
Ability to assess and improve academic advising services.
Strong written and verbal communication skills.
Ability to translate strategic plans into operational goals and lead teams to achieve them.
Proven leadership and staff development skills, including the ability to adapt to change and lead teams through change.
Excellent organizational skills; ability to prioritize and manage multiple tasks in a fast-paced environment.
Detail-oriented, proactive, and able to work independently.
Proficiency in MS Office Suite for professional documents, reports, and presentations.
Demonstrated ability to work collaboratively with diverse internal and external stakeholders.
Knowledge of university policies and procedures.

Experience in higher education related to program coordination and management of student success initiatives to advance equitable education outcomes.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.