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Student Success Manager Jobs in Riverside, IL (NOW HIRING)

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

... student learning outcomes. Founded in 2019 in Chicago by a serial entrepreneur, Education ... The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

... student learning outcomes. Founded in 2019 in Chicago by a serial entrepreneur, Education ... The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

... student learning outcomes. Founded in 2019 in Chicago by a serial entrepreneur, Education ... The Role You'll manage a portfolio of customers with one primary objective: delight them. You'll be ...

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Showing results 21-40

All JobsStudent Success JobsStudent Success Manager JobsStudent Success Manager Jobs in Riverside, IL

Student Success Manager information

See Riverside, IL salary details

$32.7K

$83.5K

$140.8K

How much do student success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for student success manager in Riverside, IL is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $99,500.00 per year, depending on experience, location, and employer.

What is a student success manager?

A Student Success Manager is a professional who supports students in achieving their academic and personal goals by providing guidance, resources, and support throughout their educational journey. They often work in educational institutions, helping students navigate challenges, connect with campus resources, and develop skills for success. Their role may include academic advising, monitoring student progress, and coordinating interventions to promote retention and graduation. Student Success Managers play a key role in fostering a positive and supportive learning environment.

How does a student success manager typically collaborate with faculty and support staff to improve student outcomes?

Student Success Managers work closely with faculty, academic advisors, and support staff to identify students who may be struggling and coordinate appropriate interventions. This collaboration often involves regular meetings, sharing progress updates, and developing individualized support plans tailored to each student's needs. By fostering open communication and leveraging the expertise of various team members, Student Success Managers ensure that students receive comprehensive support, helping to boost retention and graduation rates. This teamwork-oriented approach not only enhances student experiences but also builds a strong culture of support within the institution.

What are the key skills and qualifications needed to thrive as a student success manager, and why are they important?

To thrive as a Student Success Manager, you need a background in education or counseling, strong organizational skills, and experience in student support or advising roles. Familiarity with student information systems, learning management systems (LMS), and data analytics tools is commonly required. Outstanding interpersonal communication, problem-solving abilities, and empathy help build trust and motivate students. These skills are crucial for identifying student needs, providing proactive support, and ensuring student retention and achievement.

What is the difference between Student Success Manager vs Academic Advisor?

AspectStudent Success ManagerAcademic Advisor
Required CredentialsBachelor's degree; experience in student support or counselingBachelor's degree; knowledge of academic programs and student services
Work EnvironmentHigher education institutions, student support centersColleges, universities, academic departments
Employer & Industry UsageUsed in colleges and universities to improve student retentionCommonly employed in academic advising offices to guide students
Comparison Search IntentUnderstanding roles in student support and retentionSeeking academic guidance and course planning assistance

The Student Success Manager focuses on improving student retention, engagement, and overall success through support programs and outreach. Academic Advisors primarily assist students with course selection, academic planning, and degree requirements. While both roles support students, the Student Success Manager has a broader scope in student retention strategies, whereas Academic Advisors concentrate on academic progress and advising.

What cities near Riverside, IL are hiring for Student Success Manager jobs?

Cities near Riverside, IL with the most Student Success Manager job openings:

Student Success Manager jobs near you
Infographic showing various Student Success Manager job openings in Riverside, IL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $83,515 per year, or $40.2 per hour.

Customer Success Manager

Education Walkthrough

Chicago, IL • On-site

$60K - $70K/yr

Full-time

Re-posted 20 days ago

Job description

Company Description
Education Walkthrough is a streamlined classroom observation platform for K-12 principals, instructional coaches, and district administrators. Our mobile app empowers educators to observe, document, and immediately share feedback on classroom instruction and learning. The data collected is available on our website, where educators can analyze trends, patterns, and gaps in teaching practices-insights that are essential for administrators planning professional development workshops aimed at enhancing teacher effectiveness and student learning outcomes.
Founded in 2019 in Chicago by a serial entrepreneur, Education Walkthrough has grown organically to support over 500 districts across the United States and is now utilized in more than 10 countries worldwide.
As our team grows, we are seeking exceptional individuals committed to our vision. At Education Walkthrough, we are driven by the conviction that greatness stems from attention to the smallest details. We believe that by empowering teachers to enhance their instructional techniques, we can fundamentally elevate the quality of education for millions of students worldwide.
Watch this quick video to learn more about Education Walkthrough. (https://www.youtube.com/watch?v=0k58eC0OgKI )
Does our company resonate with you? If so, reach out, even if your profile doesn't match our current openings. We're always on the lookout for outstanding people to join our team.
Job Description
The Role
You'll manage a portfolio of customers with one primary objective: delight them. You'll be a trusted partner to school and district leaders, staying in regular contact to help them get real value from the Education Walkthrough platform. You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success; and carry their feedback back to our product team.
This is not a role where you'll be handed a book of problems and asked to bring your own system. We have a proven approach and a team that will train you into it. What matters most is that you build genuine relationships, care about the outcome, and get better every week.
Qualifications
Key Responsibilities:
  • Own customer onboarding, training, and ongoing support so customers fully adopt and benefit from the platform.
  • Stay proactively in touch at the moments that matter, catching small issues (usage gaps, upcoming deadlines, role changes) before they become big ones, rather than waiting for tickets.
  • Build real relationships with school and district leaders, and turn moments of value into referrals and introductions.
  • Manage renewals and identify natural expansion opportunities within your accounts.
  • Represent the voice of the customer internally to help improve the product.
  • Create and maintain clear support documentation and enablement resources so customers have self-service help at their fingertips.
  • Participate actively in daily account check-ins and keep clear, useful records of every account.

Skills & Experience:
You don't need years of customer success experience or a playbook of your own. We can teach the product, the process, and the tools. What we can't teach is who you are, and that's what we're hiring for:
  • A genuinely good person. Kind, warm, someone leaders trust and enjoy talking to, who can move a conversation past the purely transactional and connect with educators as people.
  • A proactive problem-solver who's detail-oriented and thinks a step ahead.
  • Loves data and making data-driven decisions. You enjoy looking at spreadsheets, asking questions, thinking strategically about issues, and building a case for your decision.
  • Growth-minded. You naturally look for ways to add value, and you're comfortable asking for referrals and introductions once a customer feels the impact.
  • A strong communicator, in writing, on the phone, and on screen.
  • Coachable and eager to learn. You want to master our product and our way of doing things, and you get sharper with every account.
  • Comfortable with technology and willing to learn our stack (HubSpot, FullStory, Slack, etc.). Previous experience with a CRM system is important.
  • Curious about AI and comfortable putting it to work. We build AI into our product and use it across our own workflows. You do not need to be an expert but you do need to have played with it and open to leaning in.
  • 2+ years in a role where relationships and follow-through mattered. Could be from teaching, account management, client services, sales, coaching, hospitality, etc.

Nice to have, but not required: classroom teaching or school administration experience (a big plus for building instant rapport with educators), prior customer-facing or SaaS experience, and hands-on time with a CRM like HubSpot.
Additional Information
What We Offer:
  • A chance to be part of a rapidly growing startup with a global impact on education.
  • Competitive salary and benefits package.
    • Salary range: $60,000-$70,000, depending on experience and location. This is an entry-level Customer Success role with a clear path to grow into a senior seat as you take on more of the customer lifecycle.
  • A collaborative, innovative atmosphere with great potential for personal and professional growth.

How to Apply:
We want the real you, not a polished template. Please submit:
  • Your resume + cover letter with the following:
    • A short note (200-300 words, in your own words) about a relationship you built, at work or in life, where your follow-through changed the outcome. Tell us what actually happened: the person, the situation, what you did.
    • A short note about if and how you used AI to help with any part of this application. We use Ai every day here. We are not testing whether you use it, we're testing whether you are honest about it.

Applications without the note and the video may not be reviewed.
Videos To Watch
https://www.youtube.com/watch?v=0k58eC0OgKI

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