Student Success Manager Jobs in Kentucky (NOW HIRING)

Department:
Location:
Belknap Campus
Time Type:
Full time
Worker Type:
Regular
Job Req ID:
R109137
Minimum Requirements:
Bachelor's degree in a related field and six (6) years of relevant experience or an equivalent combination of education and experience. Grade 7 (Salaried)
Position Description:
The University of Louisville Student Success Center is seeking a Student Success Specialist to join a collaborative team focused on increasing undergraduate student retention, persistence, and graduation. Student Success Specialists serve as advocates, coaches, and problem-solvers for students facing academic, financial, personal, and institutional barriers to success.
Student Success Specialists work with students whose situations are often complex, involve multiple challenges, or require coordination across several university offices. They help students understand their options, navigate university systems, connect with resources, and develop realistic plans to achieve their goals. They are highly knowledgeable about financial aid, university billing, affordability planning, and the financial decisions that influence whether a student can continue toward graduation. They help students understand their options, evaluate tradeoffs, develop realistic financial plans, and navigate complex financial situations involving multiple campus offices.
The Student Success Center serves as a central hub for helping students transition to and through their undergraduate experience. Our team believes student success is everyone's responsibility, and we work every day to remove barriers, increase access, and help students achieve their educational goals. In addition to the team of Student Success Coordinators, the Student Success Center includes Exploratory & Transition Advising, FYE programming and curriculum, first-generation student initiatives, and strategic student success communications.
As a Student Success Specialist, you will:

• Maintain a caseload of undergraduate students and provide individualized support to help them overcome barriers to persistence and graduation.
• Meet with students facing financial, academic, personal, and institutional challenges and help them develop actionable success plans.
• Serve as a case manager and advocate for students navigating university policies, procedures, appeals, and complex situations involving multiple campus offices.
• Provide individualized financial coaching by helping students understand financial aid packages, university billing, and the long-term implications of financial decisions. Work with students to develop realistic affordability plans that support continued enrollment.
• Assess student financial need, make recommendations regarding institutional resources, and award persistence grants.
• Conduct proactive outreach to students who are at risk of stopping out, have not enrolled for a subsequent term, or have been referred by campus partners.
• Collaborate closely with academic advisors, financial aid staff, the Dean of Students Office, and other campus partners to support student success.
• Maintain accurate case notes and utilize university systems to identify students who may benefit from intervention.
• Participate in orientation programs, presentations, outreach initiatives, and other Student Success Center activities.

Successful Student Success Specialist:

• Build trusting relationships quickly.
• Listen carefully and seek to understand the full picture before offering solutions.
• Remain calm when situations are complicated or emotionally charged.
• Enjoy helping students make informed financial decisions and can comfortably explain complex financial aid and billing concepts in ways students understand.
• Are energized by helping people navigate systems and solve problems.
• Balance empathy with accountability.
• Communicate effectively with students, families, faculty, and staff.
• Work collaboratively while also managing a high-volume caseload independently.
• Adapt to changing priorities and student needs.
• Advocate for students by working with campus partners to resolve complex situations, coordinate across multiple offices, and identify solutions that balance institutional policies with individual student circumstances.
• Identify recurring institutional barriers affecting students and advocate for improvements to institutional policies, processes, and systems.

The students we work with may be:

• Balancing coursework with work and family responsibilities.
• Facing affordability challenges or uncertainty about paying for college.
• Considering withdrawing or stopping out.
• Unsure how to navigate university policies or processes.
• Experiencing multiple barriers that do not fit neatly within a single campus office.

Our role is to help students make informed decisions, connect them to resources, and provide consistent support throughout the process.
Targeted Salary $61,200
Compensation will be commensurate to candidate experience.
Equal Employment Opportunity
The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.
Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.
Assistance and Accommodations
Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.
If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.