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Student Success Coach Jobs in Rochester, NY (NOW HIRING)

Minnstate

Academic Coach

Rochester, NY

$26.12 - $37.91/hr

Academic Coach Institution: Rochester Community and Technical College Classification Title: MnSCU ... RCTC's student success resources work collaboratively, with a commitment to each student ...

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Student Success Coach information

See Rochester, NY salary details

$20.2K

$44.3K

$63.2K

How much do student success coach jobs pay per year?

As of Jul 15, 2026, the average yearly pay for student success coach in Rochester, NY is $44,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $51,300.00 per year, depending on experience, location, and employer.

How does a Student Success Coach typically collaborate with faculty and other campus resources to support students?

Student Success Coaches regularly partner with faculty, academic advisors, and campus support services to create a comprehensive support network for students. They often attend interdisciplinary meetings, share student progress updates, and coordinate interventions for those facing academic or personal challenges. By maintaining open communication with instructors and resource centers, coaches can connect students to tutoring, mental health services, or career counseling as needed, ensuring holistic support throughout their academic journey.

What is the difference between Student Success Coach vs Academic Advisor?

AspectStudent Success CoachAcademic Advisor
Required CredentialsTypically a bachelor's degree in education, counseling, or related fieldUsually a bachelor's degree in education, counseling, or related field
Work EnvironmentHigher education institutions, focusing on student engagement and retentionColleges and universities, guiding course selection and academic planning
Employer & Industry UsageUsed in colleges and universities to support student successCommonly employed in academic settings to advise students on their academic paths

Both roles often require similar educational backgrounds and are found within higher education institutions. However, Student Success Coaches focus more on holistic student support, retention, and personal development, while Academic Advisors primarily assist with course planning and academic progress. Understanding these differences can help students and institutions choose the right support services.

What is a Student Success Coach?

A Student Success Coach is a professional who supports students in achieving their academic, personal, and career goals. They provide guidance on study strategies, time management, goal setting, and overcoming obstacles. Student Success Coaches often work in educational institutions to help students navigate challenges, stay motivated, and maximize their potential throughout their academic journey.

What are the key skills and qualifications needed to thrive as a Student Success Coach, and why are they important?

To thrive as a Student Success Coach, you typically need a background in education, counseling, or related fields, along with strong knowledge of student development strategies. Familiarity with student management systems, academic planning tools, and sometimes certification in coaching or counseling is valuable. Exceptional interpersonal skills, active listening, and motivational abilities help coaches build trust and empower students. These competencies are crucial for effectively guiding students toward academic achievement and personal growth.

What Is a Student Success Coach?

A student success coach is responsible for assisting students in achieving their academic and career goals so that they can acquire the skills and qualifications they need to perform future job duties. As a student success coach, you act as an academic advisor to one or more students during the school year and provide them with the necessary resources for success. You aid in the enrollment process as well. As part of your job, you work with a teacher or another faculty member to address issues with students while they are on campus. Most student success coaches have a bachelor’s degree and previous work experience in an educational setting.

More about Student Success Coach jobs
What are the most commonly searched types of Student Success Coach jobs in Rochester, NY? The most popular types of Student Success Coach jobs in Rochester, NY are:
What are popular job titles related to Student Success Coach jobs in Rochester, NY? For Student Success Coach jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Student Success Coach jobs in Rochester, NY look for? The top searched job categories for Student Success Coach jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Student Success Coach jobs? Cities near Rochester, NY with the most Student Success Coach job openings:
Student Success Coach jobs near you
Student Success Center Associate, Part-time

Student Success Center Associate, Part-time

Genesee Community College

Batavia, NY • On-site

$18.29/hr

Other

Retirement

Posted 10 days ago

Job description


GENERAL FUNCTIONS:
Assist with Student Success Center operations as they relate to academics, programs, student and faculty support, customer service and other functions related to the general operations of the Student Success Center. The Student Success Center Associate plays an integral role in the implementation of student and enrollment services at the Batavia Campus. The position will be expected to understand and be able to communicate in person and via phone/internet comprehensive information relating not only to student accounts, but also relating to admissions, registration, advisement, and financial aid to fully serve the student.
SPECIFIC RESPONSIBILITIES:
  • Serve as one of the points of contact for the Student Success Center and provide customer service to students, visitors, and colleagues.
  • Manage the central student area including scheduling appointments for SSC operation staff and assist in maintaining advisor assignments at the Batavia campus.
  • Respond to student inquiries in person, via phone, and via email.
  • Process credit card payments, Certificate of Residence forms, FERPA release maintenance, and early intervention reports.
  • Advise students and their families on the requirements to be considered a NYS resident and the various requirements and deadlines of individual counties to obtain a valid certificate of residency; collect affidavits/certificates of residency from students and assist in entering on student account;
  • Advise students how attendance affects financial aid; how grades impact satisfactory academic progress status and ability to continue to receive aid and loans.
  • Advise students how student aid is disbursed and refunded at GCC, including the timing for various parts of term and the impact of "No Show" reporting.
  • Provide instruction to students on the use myGCC and self-service Banner functions.
  • Utilize technology to support customer service and answer students' questions.
  • Assist with Student Success Center events, including enrollment and career services events.
  • Perform other duties as assigned.

Requirements:
QUALIFICATIONS:
Required:
Associate's degree required. Must demonstrate a commitment to the campus values of diversity, equity, and inclusion and is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.
Preferred:
Bachelor's degree and a minimum of one (1) year experience working in a customer service-related role preferred. Preference will be given to individuals with experience in Higher Education and /or with academic programs.
Excellent written and oral communication skills, as well as proven customer service orientation; preferred experience with student information systems (e.g. Banner); ability to use independent judgment when reviewing documents and managing activities of central student area; ability to research and engage colleagues regarding complex problems are necessary; proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook); strong level of organizational skills; ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast-paced environment; ability to provide assistance in individual and group settings. Must be able to demonstrate a strong commitment to diversity.
Additional Information:
RELATIONSHIPS:
This position reports to the Director of Student Success Center and works closely with the Student Success Associate, Student Success Coaches, and Career Service Coordinator.
SALARY AND CONDITIONS OF EMPLOYMENT:
This is a part-time position at 19.5 hours per week and is compensated at a rate of $18.29 per hour. Must be able to work weekdays to accommodate service demands.
BENEFITS:
NYS Retirement Options
Flex Spending Account
GCC Tuition Assistance
Access to the Employee Assistant Program (EAP)
Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena
On Campus dining options for breakfast, lunch and dinner
Access to approximately 90,000 items via GCC's Library Services
Application Instructions:
This position is open until filled. Review of applications will begin immediately.
Please include a cover letter, resume and contact information for four references. GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community.

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