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Student Success Associate information

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$17.9K

$51.4K

$90.1K

How much do student success associate jobs pay per year?

As of Aug 2, 2026, the average yearly pay for student success associate in Illinois is $51,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $63,500.00 per year, depending on experience, location, and employer.

How does a Student Success Associate typically collaborate with faculty and other campus departments to support students?

Student Success Associates work closely with faculty members, academic advisors, and campus resource centers to provide comprehensive support for students. They often coordinate interventions for at-risk students, facilitate communication between departments, and help develop programs that address academic and personal challenges. This collaborative approach ensures that students receive well-rounded guidance, tailored resources, and timely assistance, ultimately enhancing student retention and success.

What is a Student Success Associate?

A Student Success Associate is a professional who supports students throughout their academic journey to help them achieve their educational goals. They typically provide guidance, resources, and support services such as academic advising, mentoring, and connecting students to campus resources. Their main focus is to improve student retention, satisfaction, and overall success by addressing any barriers students may face. Student Success Associates often work closely with faculty, staff, and other student support services to create a supportive learning environment.

What are the key skills and qualifications needed to thrive as a Student Success Associate, and why are they important?

To thrive as a Student Success Associate, you need a strong background in academic advising, student support services, and familiarity with educational policies, often supported by a bachelor’s degree in education or a related field. Experience with student information systems (SIS), CRM platforms, and virtual communication tools is commonly required. Exceptional interpersonal skills, active listening, and problem-solving abilities help build rapport with students and address their concerns effectively. These skills ensure that students receive the guidance and resources needed to achieve academic and personal success, contributing to higher retention and satisfaction rates.
What are the most commonly searched types of Student Success jobs in Illinois? The most popular types of Student Success jobs in Illinois are:
What are popular job titles related to Student Success Associate jobs in Illinois? For Student Success Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Student Success Associate jobs in Illinois look for? The top searched job categories for Student Success Associate jobs in Illinois are:
Student Success Associate jobs near you
Infographic showing various Student Success Associate job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,350 per year, or $24.7 per hour.

Student Success Program Assistant

Augustana College

Rock Island, IL

$18.77 - $23.46/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

About Augustana College
Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold amp; Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands-on learning and mentorship to prepare graduates for meaningful careers and lifelong success.
The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago. At Augustana, we seek innovative and student-centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real-world experiences.
Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.
Job Title: Student Success Program Assistant
Wage Grade: 730
Status: Non-Exempt, full-time, 12 month position.
Reports to: Associate Vice President of Retention and Student Success
Supervises: Student Workers
Overview: The Student Success Program Assistant in the Learning Commons plays a vital role in advancing student success at Augustana College. The Learning Commons is an integrated hub of academic support services —including Disability amp; Access Resources, the Reading/Writing Center, the STEM/Q Center, Student Success amp; Advising Services, and TRIO—designed to help every student maximize their potential. As the welcoming first point of contact, you will foster a supportive and inclusive environment for students seeking academic guidance, tutoring, and skill development. This role supports daily operations, manages program logistics, supervises student workers, coordinates communications, and assists professional staff and faculty in delivering high-quality academic support.
This position is ideal for someone who enjoys variety, thrives in a collaborative environment, and finds satisfaction in helping others succeed. Successful candidates are warm, student-centered, tech-savvy, organized, detail-oriented, proactive, and enthusiastic about working with a diverse student population.
Key Responsibilities
  • Serve as the welcoming presence of the Learning Commons; greet visitors, answer inquiries, and ensure that all students feel included and supported.
  • Respond to emails, phone calls, and service-area questions promptly and professionally.
  • Maintain an organized and efficient office environment; oversee scheduling, room reservations, and event logistics.
  • Support student success initiatives by assisting with early alert tracking and follow-up in Early Alert software (Starfish).
  • Update Early Alert (Starfish) feature configuration as necessary, perform semester transition activities, ensure peer leaders, tutors, and coaches are configured for Learning Commons services, and collaborate with the Starfish technical lead in ITS to troubleshoot issues as they arise.
  • Support Disability and Access Resources Testing Center as requested.
  • Assist with new student Orientation and Registration processes.
  • Support Augie Mentor Program as needed.
  • Assist with peer leader, peer tutor and peer academic coach recruiting, hiring, and scheduling.
  • Recruit, hire, train, and supervise student employees who serve as Learning Commons administrative support staff. Foster a positive and inclusive team culture among student employees and create a meaningful on-campus work experience that builds professional skills.
  • Coordinate payroll for student workers (peer academic coaches, peer leaders, peer tutors, and other Learning Commons staff).
  • Facilitate departmental financial management, including P-card reconciliation and invoice processing.
  • Maintain standard operating procedures for key Learning Commons functions.
  • Maintain and update Learning Commons webpages and social media to promote resources and events.
  • Participate in Learning Commons staff meetings and contribute ideas to improve operations and student outreach.
  • Assist with special projects, events, and student success initiatives as assigned.
Required Qualifications
  • Demonstrated ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
  • Excellent communication and interpersonal skills; ability to work effectively with students, faculty, staff, and families from diverse backgrounds.
  • Proficiency with Microsoft Office or Google Workspace, and comfort learning new systems such as Starfish, budget management software, virtual conference programs, and web content management tools.
  • Strong organizational and problem-solving skills; able to anticipate needs and propose solutions.
  • Demonstrated commitment to creating an inclusive, student-centered environment.
Preferred Qualifications
  • Experience in student support in an educational setting.
  • Experience supervising or mentoring student employees.
  • Familiarity with accessibility/disability services, tutoring programs, or TRIO initiatives.
  • Experience maintaining web content or managing departmental social media accounts.
Education: Associate’s degree or equivalent combination of education and relevant experience.
Additional Information:
Pay and Benefits: This position is budgeted to pay $18.77 - $23.46 per hour, commensurate with experience and qualifications. We offer a competitive benefits package designed to support the needs of employees. Full-time employees are eligible for a comprehensive range of benefits including:
  • Medical, dental, vision insurance
  • Flexible spending accounts or health savings accounts
  • Life insurance, disability insurance, and supplemental insurance programs
  • Retirement plan with a generous company contribution
  • Excellent paid time off/holiday benefits
  • Tuition benefits for employees and their family members
  • Access to company facilities (gym, pool, health center, etc.)
  • You can learn more about our benefit programs at our Benefits website.
EEO Statement: Augustana is an Equal Opportunity Employer. It is Augustana College’s policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are subject to change at any time with or without notice.
Application Instructions:
Interested applicants should submit a cover letter, resume, and names of 3 references. Review of applications will begin immediately. Applicants must be legally authorized to work in the United States; this position is not eligible for visa sponsorship.

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