Student Success Associate Jobs in Georgia (NOW HIRING)

About Us
Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
Job Summary
The University of North Georgia is currently accepting applications for a federal work study student in the Distance Education & Technology Integration department on the Dahlonega campus. The Online Student Peer Mentor supports online students by serving as a knowledgeable and encouraging peer resource. Responsibilities include assisting students with navigating university systems, promoting student engagement and success, answering general questions about online learning, and connecting students with campus resources when needed. Peer mentors may assist with outreach efforts, virtual events, and communication initiatives to help foster a positive online student experience. Candidates should possess strong communication skills, professionalism, reliability, and the ability to work independently in a virtual environment. Preference may be given to students with experience taking online courses at UNG.
Responsibilities

• Serve as a peer resource for online students by answering general questions about university processes and online learning.
• Assist students with navigating university systems such as email, D2L/GoVIEW, Banner, and student accounts.
• Promote student engagement and success through regular communication and outreach efforts.
• Provide encouragement and support to students adjusting to online learning environments.
• Refer students to appropriate campus departments and resources, including advising, tutoring, financial aid, IT support, and counseling services.
• Assist with virtual events, orientations, workshops, and online student success initiatives.
• Collaborate with the Online Student Success team on projects and student outreach campaigns.
• Track student interactions and complete assigned administrative tasks as needed.

Knowledge, Skills, & Abilities

• Basic knowledge of online learning platforms and university technology systems such as D2L/GoVIEW, Banner, and student email.
• Familiarity with university resources and student support services.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Dependability, professionalism, and punctuality.
• Ability to work independently and complete tasks in a virtual environment.

Required Qualifications

• Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.

Required Documents to Attach

• Resume
• Cover Letter
• Federal Work Study Award

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Equal Employment Opportunity
The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.