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Student Service Manager Jobs in Boston, MA (NOW HIRING)

Tufts University

Student Services Representative

Medford, MA · On-site

$27.35 - $31.70/hr

The Student Service Representative provides high-quality service via phone call and email assisting ... Excellent organizational, communication, and time management skills * Ability to use good judgment ...

Kaplan

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Liaise with national Customer Service team to follow policies related to course adjustments ... Cash management: book deposits, payments, etc * Internship recruitment and placement * University ...

Kaplan, Inc.

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Liaise with national Customer Service team to follow policies related to course adjustments ... Cash management: book deposits, payments, etc * Internship recruitment and placement * University ...

Kaplan, Inc.

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Liaise with national Customer Service team to follow policies related to course adjustments ... Cash management: book deposits, payments, etc * Internship recruitment and placement * University ...

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Student Service Manager information

See Boston, MA salary details

$35.9K

$76K

$128.7K

How much do student service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for student service manager in Boston, MA is $76,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a student service manager?

Student Service Managers are professionals who oversee and coordinate services that support students' academic and personal success within educational institutions. They typically manage programs related to student advising, counseling, housing, extracurricular activities, and support services. Their role often involves collaborating with faculty, staff, and students to enhance the overall student experience and ensure student needs are met efficiently. Student Service Managers also help design strategies to improve student retention, engagement, and satisfaction across campus.

What are the key skills and qualifications needed to thrive as a student service manager, and why are they important?

To thrive as a Student Service Manager, you need expertise in student affairs, program management, and a relevant degree in education, counseling, or a related field. Familiarity with student information systems, data analysis tools, and knowledge of compliance regulations is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help foster supportive student environments and effective communication. These skills ensure that student needs are met efficiently, enhancing retention, satisfaction, and overall campus experience.

What is the difference between Student Service Manager vs Academic Advisor?

AspectStudent Service ManagerAcademic Advisor
Required CredentialsBachelor’s degree often in education, counseling, or related field; experience in student servicesBachelor’s degree in education, counseling, or related field; sometimes a certification in academic advising
Work EnvironmentEducational institutions, student support offices, collegesColleges, universities, academic departments
Employer & Industry UsageUsed by colleges and universities to oversee student support servicesCommonly employed in higher education to guide students academically
Search & Comparison IntentPeople comparing roles in student support and managementStudents or staff seeking academic guidance or advising roles

The main difference is that a Student Service Manager oversees broader student support services and manages staff, while an Academic Advisor focuses on guiding students academically and helping them select courses. Both roles require similar educational backgrounds but differ in scope and responsibilities within educational institutions.

What are some common challenges student service managers face when supporting a diverse student population?

Student Service Managers often encounter challenges such as addressing the varied needs of students from different backgrounds, managing high caseloads, and ensuring timely support. Balancing administrative duties with direct student interaction can be demanding, especially during peak enrollment or exam periods. Effective communication and adaptability are key in collaborating with faculty, counselors, and external organizations to provide comprehensive resources for all students.
What are popular job titles related to Student Service Manager jobs in Boston, MA? For Student Service Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Student Service Manager jobs in Boston, MA look for? The top searched job categories for Student Service Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Student Service Manager jobs? Cities near Boston, MA with the most Student Service Manager job openings:
Student Service Manager jobs near you
Infographic showing various Student Service Manager job openings in Boston, MA as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,016 per year, or $36.5 per hour.

Student Services Representative

Tufts University

Medford, MA • On-site

$27.35 - $31.70/hr

Other

Re-posted 25 days ago

Tufts University rating

8.4

Company rating: 8.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

98th of 618 rated colleges and universities

Job description

Overview
Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, from guidance on how to pay tuition, apply for financial aid, obtain a transcript, register for classes, and leverages their service center structure in support of other student facing department's service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.
What You'll Do
The Student Services Representative is the first point of contact for the Office of the Registrar, Financial Aid, the Bursar for the schools of Arts, Sciences and Engineering, University College, and financial services for the Fletcher School. The Student Services Representative provides support to other student facing offices and operations when appropriate. The Student Service Representative provides high-quality service via phone call and email assisting students, faculty, staff, parents, and alumni navigating a wide range university and governmental policies and processes. Student Service Representatives explain and interpret university policy and resolve questions and problems for students, faculty, staff, and parents. They are responsible for maintaining accurate information, policies, and processes that are compliant and reflect current practices.
  • Accurately interpret and efficiently explain a wide range of university and governmental policies, procedures, and practices regarding student records, financial aid, student billing, and other administrative functions as they relate to the student life cycle while promoting and providing excellent customer interactions in person, by phone and email, ensuring a smooth and thorough referral to other offices when necessary.
  • Answer department telephone and email, assisting students, parents, faculty, staff, and alumni obtain accurate information.
  • Utilize university systems and websites to streamline, support, and enhance communications.
  • Complete requests for transcripts, verifications, licensure forms, and letters as requested.
  • Respond to requests for information; determine appropriateness of release of information under well-established university and federal policies; transmit information, when appropriate.
  • Meet service level agreements by executing tasks with a timely, accurate, and customer-focused approach.
  • Ensure positive interactions with customers when following up on inquiries and paperwork.
  • Strive to provide best in class support and customer service to the Tufts community and constituents.
  • Provide training and support to colleagues.
  • Support and contribute to an equitable and inclusive work environment where cultural diversity is celebrated and valued, echoed in the service provided to students, faculty, staff, parents, and alumni.
  • Other Duties as assigned.

What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired by:
  • Bachelor's Degree
  • High School Diploma /GED
  • Ability to use all aspects of Microsoft Office and Zoom
  • Ability to learn aspects of the Student Information Systems, Powerfaids and Transact systems that will assist in timely response
  • Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures
  • Excellent organizational, communication, and time management skills
  • Ability to use good judgment and discretion in handling sensitive issues
  • Demonstrated ability to multi-task and not be hindered by frequent interruptions
  • Accuracy and attention to detail to respond and interact with diverse populations
  • Acknowledge errors in a timely and professional manner
Preferred Qualifications:
  • Some college work and experience in education/higher education setting

Special Work Schedule Requirements:

This is a hybrid role expected to be on campus at least 2 days each week. May require extended hours during high volume times during the academic year.

Pay Range
Minimum $23.00, Midpoint $27.35, Maximum $31.70
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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