INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART-TIME MALCOLM X COLLEGE Malcolm X College is ... Submits help desk tickets to assist students, administrators, faculty and staff with technology ...
INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART-TIME MALCOLM X COLLEGE Malcolm X College is ... Submits help desk tickets to assist students, administrators, faculty and staff with technology ...
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INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART-TIME MALCOLM X COLLEGE Malcolm X College is ... students, administrators, faculty and staff in a variety of academic settings and to achieve ...
INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART-TIME MALCOLM X COLLEGE Malcolm X College is ... students, administrators, faculty and staff in a variety of academic settings and to achieve ...
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Student Service Associate information
What skills do you need to work in student support services?
What is the difference between Student Service Associate vs Academic Advisor?
| Aspect | Student Service Associate | Academic Advisor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer associate degree | Bachelor’s degree, often in education, counseling, or related field |
| Work Environment | Educational institutions, student support offices | Academic departments, student advising centers |
| Employer & Industry Usage | Colleges, universities, vocational schools | Colleges, universities, community colleges |
| Common Search & Comparison | Student support, enrollment assistance | Academic planning, student guidance |
While both roles support students, a Student Service Associate primarily handles enrollment and administrative tasks, whereas an Academic Advisor provides academic guidance and planning. The roles often overlap but differ mainly in focus and responsibilities within educational institutions.
What are the most commonly searched types of Student Service jobs in Illinois?
The most popular types of Student Service jobs in Illinois are:
What cities in Illinois are hiring for Student Service Associate jobs?
Cities in Illinois with the most Student Service Associate job openings:
Full-time, Part-time
Re-posted 19 days ago
City Colleges Of Chicago rating
7.8
Based on 7 frontline employees who took The Breakroom Quiz
229th of 618 rated colleges and universities
Job description
INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART-TIME
MALCOLM X COLLEGE
Malcolm X College is currently seeking a part-time IT Services Associate for the Information Technology Department. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.
The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.
ESSENTIAL DUTIES:
Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
Maintains, installs and tests software applications on computer hardware throughout the college.
Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
Facilitates use of equipment for various internal and external events.
Assembles and disassembles equipment on site before and after classes.
Provides limited training to audio-visual/multi-media equipment users.
Adheres to CCC Customer Service Excellence standards.
Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.
QUALIFICATIONS:
Associate degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
Minimum of two years of related work experience.
Knowledge and experience with supporting both Windows and Macintosh platforms.
Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
Sound verbal and written communication skills.
Great team player and self-starter.
SALARY RANGE: 17.48 - 24.59 Per Hour
Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.
Benefits information is found at https://www.ccc.edu/departments/Benefits/
Malcolm X College has been named a 2024 Most Promising Places to Work in Community Colleges award winner! NISOD joins Diverse: Issues in Higher Education in recognizing Malcolm X College's best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.
We are an equal opportunity and affirmative action employer.
This position is represented by the Local 1600 union.
Thank you for your interest in City Colleges!
- Salary Range: 17.48 - 24.59/ per hr
What City Colleges Of Chicago employees say
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About City Colleges of Chicago
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Chicago, IL, US
Year founded
1911