Student Experience Coordinator Jobs (NOW HIRING)

Position Summary
The Coordinator of New StudentExperience serves as the architect of the new student journey, providing thecontinuity that transforms a series of onboarding steps into a genuine sense ofbelonging. From a student's first step into the pre-registration orientation (Ready2Registersession) through the end of their first year at MassBay, this role ensures theexperience is cohesive, intentional, and welcoming.
Reporting to the Dean of Studentsand/or Designee, the Coordinator leads the vision and implementation ofReady2Register, oversees the student leader Peer Navigator, carries an advisingcaseload of students, and develops programming that supports new studentsuccess through their first year. This role works collaboratively acrossStudent Development to ensure every new student feels connected to the collegefrom day one.
Key Responsibilities and Duties
Program Coordination &Development
Leads the vision and ongoing development of Ready2Register, ensuring program curriculum remains current, effective, and engaging
Oversee implementation and quality of Ready2Register sessions facilitated by Peer Navigators
Design, implement, and assess programming that supports new student transition, belonging, and success across the first year
Collaborate with Student Engagement on orientation programming, including the kickoff event, to ensure a seamless and connected new student experience
Coordinate family orientation and family engagement programming
Identify gaps in the new student experience through data, Peer Navigator feedback, and advisor input, and develop responsive programming to address them
Maintain and update New Student Programs webpages to ensure content is current, accurate, and student-facing
Student Advising & Support
Perform academic advisement to an assigned caseload of new students, including international students (i.e. - advise students on course selection, program requirements, college policies, and transition issues; refer students to appropriate offices and outside agencies as needed; monitor academic progress and initiate outreach for students who have not connected with appropriate support; coordinate with the Designated School Official for international students as appropriate)
Coordinate provision of academic support services to assist new students in connecting to advising, campus resources, and the broader college community
Participate in early alert and retention initiatives in coordination with advising and student affairs colleagues
Peer Navigator Supervision
Coordinate the student leadership Peer Navigator program (i.e. - recruit, hire, train, instruct, and evaluate Peer Navigators; instruct assigned staff in performance of duties according to established standards; plan the work of others and allocate personnel; prioritize, assign, review, and coordinate work; assist with complex or problem situations and provide direction; respond to employee issues and concerns; interview and recommend selection of new employees)
Coordinate Peer Navigator involvement in Ready2Register sessions and new student onboarding activities throughout the academic year
Collaborate with advising staff to ensure Peer Navigators are meaningfully integrated into student outreach
Administration & InstitutionalContribution
Perform administrative tasks associated with department activities (i.e. - maintain student files, notes, and contact logs documenting student advisement and program interactions; prepare program reports, summaries, and documentation; assist with divisional programs and initiatives as needed)
Responsible for tracking and assessing new student and orientation attendance numbers, registration numbers, and how orientation affects retention; use data to inform continuous program improvement
Prepare and manage the New Student Programs budget, including monitoring expenditures and assisting in budget development
Interact with various agencies, individuals, and faculty (i.e. - partner across Student Development and with Enrollment Services to ensure alignment across all touchpoints in the new student experience; participate in institutional committees and working groups; communicate with faculty, staff, students, and outside agencies to coordinate activities and resolve problems)
Maintain professional knowledge in applicable areas