1

Student Desk Assistant Jobs in Michigan (NOW HIRING)

Incumbents provide direct support and communication to customers (faculty, students, staff, alumni ... Incumbents will be required to document issues using an ITSM system and assist Help Desk Analyst I ...

next page

Showing results 1-20

Student Desk Assistant information

What do you do as a student desk assistant?

A student desk assistant typically greets visitors, answers questions, manages phone calls, and provides information about campus services or events. They may also handle administrative tasks such as data entry, scheduling, and maintaining the cleanliness and organization of the reception area. Strong communication skills and basic computer knowledge are often required for this role.

What is the difference between Student Desk Assistant vs Student Office Assistant?

AspectStudent Desk AssistantStudent Office Assistant
Required CredentialsHigh school diploma or ongoing college educationHigh school diploma or college coursework
Work EnvironmentFront desk, reception area, campus facilitiesOffice settings, administrative areas on campus
Employer & Industry UsageUniversities, colleges, campus servicesEducational institutions, administrative offices
Common Search & ComparisonFrequently compared for campus customer service rolesOften compared for administrative support roles

The Student Desk Assistant typically handles front desk duties, greeting visitors, and managing campus inquiries, while the Student Office Assistant supports administrative tasks like filing, data entry, and office organization. Both roles are common in campus environments and require similar educational backgrounds, but they differ mainly in their specific responsibilities and work settings.

What is a student desk assistant?

Student Desk Assistants are typically college or university students who work at residence hall or campus building front desks. Their primary responsibilities include assisting residents and visitors, answering questions, monitoring access, handling mail and packages, and supporting the overall safety and security of the building. Desk Assistants often serve as the first point of contact for students and guests, providing important information and services. These positions help students gain customer service, communication, and organizational skills while contributing to campus life.

What challenges do student desk assistants face and how can they manage them?

Student Desk Assistants often experience high volumes of inquiries and foot traffic during peak times, such as the start of semesters or campus events. Managing multiple requests at once requires strong organizational skills and the ability to prioritize tasks quickly. Utilizing checklists, staying calm under pressure, and communicating clearly with both team members and visitors are key strategies for handling busy periods efficiently. Many teams also provide training and established protocols to support Desk Assistants during these times, ensuring everyone can deliver prompt, helpful service.

What skills and qualifications are needed to be a student desk assistant?

To thrive as a Student Desk Assistant, you need strong organizational skills, attention to detail, and basic computer literacy, often supported by enrollment in a college or university. Familiarity with office software, email platforms, and campus management systems is typically required. Excellent customer service, communication, and problem-solving skills help you interact effectively with students, staff, and visitors. These abilities ensure smooth daily operations, positive first impressions, and efficient support within an academic environment.
What cities in Michigan are hiring for Student Desk Assistant jobs? Cities in Michigan with the most Student Desk Assistant job openings:

Student - Residence Life Desk Assistant (Fall 2026)

Southwestern Michigan College

Dowagiac, MI • On-site

$13.73/hr

Full-time, Part-time

Re-posted 24 days ago


Job description

Posting Details
Position Information
Posting Number
2020306-3
Job Title
Student - Residence Life Desk Assistant (Fall 2026)
Pay Rate
$13.73 per hour
Job Category
Student
Department
RESIDENCE HALLS
Position Summary Information
Job Description Summary
The primary duties of the Residence Life Desk Assistant are to provide receptionist services and serve as the first point of contact for the Residential Emergency Protocol at the 24-hour Front Desk. This position requires a high-level of customer service to students, staff, and visitors. Student Employee may work up to 20 hours per week.
This position also serves as a communication center during any emergency situation that may arise. The Desk Assistant reports directly to the Director of Residence Life and works collaboratively with the Resident Life Staff.
Required Qualifications
  • Minimum 1.00 Cumulative GPA
  • Must live in housing during semester(s) of employment
  • Must be able to work weekends
  • Must be able to work late night/early morning shifts
  • Must not be on any college probation (academic or social) during the period of employment
  • Must be enrolled in at least 6 credit hours with the College
  • Must be able to work at least 10 hours a week

Preferred Qualifications
Other Information
Essential Duties and Responsibilities:
  • Monitor the entrances of the building to make sure only residents and their guests access the building
  • Monitor security cameras within the building
  • Answer questions for residents and guests
  • Maintain cleanliness of lobby and front desk area
  • Sign over packages to appropriate resident
  • The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Special Instructions to Applicants
You must be enrolled at the College on a full-time or part-time basis (minimum of 6 credit hours during fall and spring semesters and 3 credit hours during the summer semester); contact hours will not be used to meet the 6 credit hour minimum.
High-school students who are dual enrolled are eligible for student employment. You must also meet the credit hour requirement.
OR
You must be enrolled or continuing your education with a four-year College partner, on the campus of SMC, and be enrolled in a minimum of 6 credit hours and at least 1 SMC credit hour during the fall and spring semesters and 3 credit hours and at least 1 SMC credit hour during the summer semester.
All student employees must maintain a minimum cumulative GPA of 2.0 to be eligible for student employment.
Physical Requirements
Must be able to complete the following with or without a reasonable accommodation:
1. The physical activity of this position.
A. Stooping. Bending body downward and forward by bending spine at the waist.
B. Kneeling. Bending legs at knee to come to a rest on knee or knees.
C. Crouching. Bending the body downward and forward by bending leg and spine.
D. Reaching. Extending hand(s) and arm(s) in any direction.
E. Standing. Particularly for sustained periods of time.
F. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
G. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
H. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
I. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
J. Hand and Finger Coordination: Ability to perform tasks requiring coordinated
hand and finger movements, including typing, keyboarding, picking, pinching,
and handling small objects
K. Grasping. Applying pressure to an object with the fingers and palm.
L. Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
M. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other employees accurately, loudly, or quickly.
N. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
2. The physical requirements of this position.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
3. The visual acuity requirements including color, depth perception, and field vision.
The employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
4. The conditions the employee will be subject to in this position.
A. The employee is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
B. The employee is subject to outside environmental conditions. No effective protection from the weather.
C. The employee is subject to both environmental conditions. Activities occur inside and outside.
D. The employee is required to function in narrow aisles or passageways.
Quicklink
https://swmich.peopleadmin.com/postings/5292
Close Date
09/13/2026