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Student Desk Assistant Jobs in California (NOW HIRING)

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position ... Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position ... Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ...

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How much do student desk assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for student desk assistant in California is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.94 per hour, depending on experience, location, and employer.

What is a student desk assistant?

Student Desk Assistants are typically college or university students who work at residence hall or campus building front desks. Their primary responsibilities include assisting residents and visitors, answering questions, monitoring access, handling mail and packages, and supporting the overall safety and security of the building. Desk Assistants often serve as the first point of contact for students and guests, providing important information and services. These positions help students gain customer service, communication, and organizational skills while contributing to campus life.

What skills and qualifications are needed to be a student desk assistant?

To thrive as a Student Desk Assistant, you need strong organizational skills, attention to detail, and basic computer literacy, often supported by enrollment in a college or university. Familiarity with office software, email platforms, and campus management systems is typically required. Excellent customer service, communication, and problem-solving skills help you interact effectively with students, staff, and visitors. These abilities ensure smooth daily operations, positive first impressions, and efficient support within an academic environment.

What challenges do student desk assistants face and how can they manage them?

Student Desk Assistants often experience high volumes of inquiries and foot traffic during peak times, such as the start of semesters or campus events. Managing multiple requests at once requires strong organizational skills and the ability to prioritize tasks quickly. Utilizing checklists, staying calm under pressure, and communicating clearly with both team members and visitors are key strategies for handling busy periods efficiently. Many teams also provide training and established protocols to support Desk Assistants during these times, ensuring everyone can deliver prompt, helpful service.

What is the difference between Student Desk Assistant vs Student Office Assistant?

AspectStudent Desk AssistantStudent Office Assistant
Required CredentialsHigh school diploma or ongoing college educationHigh school diploma or college coursework
Work EnvironmentFront desk, reception area, campus facilitiesOffice settings, administrative areas on campus
Employer & Industry UsageUniversities, colleges, campus servicesEducational institutions, administrative offices
Common Search & ComparisonFrequently compared for campus customer service rolesOften compared for administrative support roles

The Student Desk Assistant typically handles front desk duties, greeting visitors, and managing campus inquiries, while the Student Office Assistant supports administrative tasks like filing, data entry, and office organization. Both roles are common in campus environments and require similar educational backgrounds, but they differ mainly in their specific responsibilities and work settings.

What do you do as a student desk assistant?

A student desk assistant typically greets visitors, answers questions, manages phone calls, and provides information about campus services or events. They may also handle administrative tasks such as data entry, scheduling, and maintaining the cleanliness and organization of the reception area, often using basic office tools like computers and phones. The role requires good communication skills and a friendly demeanor, usually performed during scheduled shifts on campus or in an office environment.

What cities in California are hiring for Student Desk Assistant jobs?

Cities in California with the most Student Desk Assistant job openings:

Student Desk Assistant jobs near you

Service Desk Assistant

Chapman University

Orange, CA • On-site

$16.50/hr

Full-time

Re-posted 23 days ago

Chapman University rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

260th of 618 rated colleges and universities

Job description

Student Title Classification Information
Quick Link https://chapman.peopleadmin.com/postings/39971 Job Number SE208424
Position Information
Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic Year Summer 2026 Term or Semester Summer Is this Role for an Undergrad or Grad Student? Grad and Undergrad Anticipated Pay Range $16.50 - $16.50 Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange Approved Supervisor James Starks Supervisor Email
Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date 06/11/2026 Projected End Date 08/21/2026 Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description Summary
The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users.
Responsibilities
Service Desk Assistant Responsibilities
  • Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas.
  • Assisting with ID Keycard replacements.
  • Providing telephone and walk-up support documenting problems and providing solutions.
  • Recording end-user incidents and requests in the Service Desk ticketing system, adhering to established policies and procedures for task escalation and follow-up.
  • Maintaining a clean and organized environment by ensuring computer equipment, loaner laptops, and printers in the library are available and orderly.
  • Managing printers, ensuring functionality, and restocking paper and toner as needed.
  • Monitoring Chapman web and network services, as well as print queues, and promptly reporting service failures to the appropriate IS&T department.
  • Supporting equipment moves and computer deployments for labs and classrooms, including transporting equipment across campus.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired Qualifications
Candidates should have some knowledge or experience in these areas:
Familiarity with the Orange campus buildings and office locations
Windows 10/11
MacOS
Basic networking principles
Microsoft Office suite
Telephone etiquette
Customer Service
Special Instructions to Applicants
Must have work availability: 8 am to 5 pm (Monday through Friday)
Budget Information
Is Federal work-study required? With or Without FWS

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