Student Advisor Assistant Jobs in Milwaukee, WI (NOW HIRING)

Description Under the supervision of the Advising Supervisor, the College Advisor, is a vital contact for all program students to drive engagement and empower students to achieve their academic and career goals. Collaborates closely with valued partners (i.e. Advising Peers, Recruitment, Admissions, Career, Financial Aid, Retention Coaches, Student Life, and faculty) to provide coordinated care, academic and non-academic advice, including, but not limited to STORM and program orientations, transcript and course placement evaluations, approval of course waivers under the guidance of program faculty, and registration through various parts of the student's academic career path

The College Advisor provides various aspects of academic and non-academic coaching support and guidance throughout the student's entire academic career path and are expected to engage and provide proactive advising and coaching strategies throughout the academic year. The goal is to coordinate care and build transformative relationships with students while interpreting information and providing clarification on procedures and academic requirements of specific programs. College Advisors are responsible for monitoring academic progression, including using academic milestones to increase retention of all students and they play a pivotal role in promoting student success to ensure students reach key benchmarks throughout their academic program.

Supervision received is general in nature using established policies and general objectives often referring to the supervisor for policy clarification or interpretation. As a staff member of the MATC College Advising team, all job-related performance directives, training, evaluations, and day-to-day directions will be provided by the supervisor. Note: This is a Perkins grant-funded position.

Funding for this position is contingent upon the terms of the grant. This position is funded through 6/30/27. Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years.

The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees.

We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu. Characteristic Duties and Responsibilities Student Advising: Performs a comprehensive model of academic advising for current students

Presents group workshops and provides individual advising sessions, with a minimum of three contacts during critical periods each semester (The 3 points of contacts should include: Pre-advise (first four weeks of the semester), Mid-term (weeks 6-9), and Priority registration (weeks 9-16) to ensure students have the best opportunity to achieve their educational goals. Serves as a resource for Pathway/Program faculty who advise and case manage program students. Assesses scores/GPA as appropriate.

Reviews transcript and program plans. Teaches students how to register for courses in alignment with course availability and program changes that are supportive of the student's ability as well as academic, financial, and career plans while applying an equity of treatment with all student concerns. Advises students on academic decisions and career development, including effects of dropping courses and/or changing programs, referring students to Financial Aid specialists as appropriate.

Clarifies Academic Plan and other planning documents to students. Education Planning Leadership: Assesses strengths and weaknesses in students' academic, career, and personal development by identifying factors that enhance or prevent academic progress. Examines alternatives based on changing goals, academic progress and/or personal situation.

Interprets non-cognitive assessment results to guide students to establish realistic academic and career goals. Remains current and knowledgeable of MATC transfer credit policies, agreements and graduation requirements for Pathway programs to better assist planning. Stays current on general Financial Aid processes to inform recommendations for education planning.

Academic Monitoring, Success Planning, & Coaching Support: Assess students' academic, career, and personal progress by identifying strengths, barriers, and factors impacting success; support goal setting and informed decision-making. Monitors academic plans and standing, including progress toward completion and students on warning, probation, or suspension, while addressing needs such as study skills and tutoring. Provides academic and life coaching through individual and group engagement to help students overcome barriers and take goal-oriented action.

Delivers proactive outreach, case management, and referrals to support services. Uses student data and institutional reports to identify retention risks and implement targeted, solution-focused strategies. Career Exploration: Provides career exploration incorporating light-touch career interventions during student interactions.

Supports students by providing general information for students in exploring career pathways, using labor market information, and aligning academic, transfer, and employment goals. Refers students to Career Hub for comprehensive career assessment and support. Resource Guidance: Identifies and refers students in need of additional academic resources, career planning, personal or financial counseling, and/or special needs to appropriate Pathway team member(s) (i.e

Pathway Retention Coach) or other college office(s). Guides students to access college resources, including navigating the student portal to attain self-sufficiency in college transactions. Uses appropriate tools and software to generate and maintain applicable, accurate student reports that are student specific, meeting summaries and tracking notes.

Data and Reporting: Uses EAB Navigate and Ellucian tools as well as collaborate with campus stakeholders to utilize data identifying students who benefit from services as well as participate in re-enrollment campaigns and intervention strategies. Uses appropriate tools and software to generate and maintain applicable, accurate student reports that are student specific; meeting summaries and tracking notes. Customer Service and Engagement: Ensures delivery of excellent customer service, including face-to-face, telephone, on-line communication and web-conferencing.

Works with the Pathway team to ensure delivery of accurate information of all College services. Collaborates with Pathway Dean to help plan and deliver new student orientations, including oversight of online orientations and success workshops. Collaborates with Pathway team to utilize data identifying students who benefit from services as well as participate in re-enrollment campaigns and strategies.

Serves as students' advisor and as needed facilitates group advising sessions. Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.

Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community Colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning including participating in College Advising center specific programming. Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures. Required Education & Experience: Bachelor's degree or higher At least two (2) years of related experience. Related experience includes experience in higher education advising, success coaching, or a related higher education student services area that interfaces with students and addresses their academic needs including broad knowledge of higher education academic programs including technical education, general education and student services.

Preferred Education & Experience: Master's degree and two years (2) years of related experience including experience in higher education advising, success coaching, or a related higher education student services area that interfaces with students and addresses their academic needs including broad knowledge of higher education academic programs including technical education, general education and student services. One (1) or more years of experience working in a Guided Pathways environment. Knowledge, Skills & Abilities: Knowledge of academic advising and career development practices and principles.

Knowledge of general entry admissions, enrollment, and registration procedures; student support services; offices, and the MATC Student Handbook. Knowledge of MATC programs of study, including general education requirements and prerequisites for academic pathways, transfer, and articulation agreements. Knowledge of workforce education trends, occupations, and career options.

Knowledge and understanding of College organization; strategic goals and objectives; and policies and procedures. Ability to work flexible hours to include evenings and weekends as necessary. Ability to identify relevant community resources and external support services and connect students as appropriate.

Ability to coordinate events between multiple teams. Ability to engage in active listening, powerful questioning, and effective conversations to facilitate learning and goal achievement. Ability to train a wide variety of stakeholders on software and concepts with varying degrees of complexity.

Ability to analyze data and write written reports summarizing results to stakeholders across all levels of the organization. Ability to think critically and employ creative problem-solving solutions to complex problems. Ability to create, structure, and deliver public presentations to a variety of groups.

Ability to communicate effectively through both oral and written means. Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public. Ability to convey an image of professionalism and dedication in work related activities.

Ability to work with culturally diverse student and employee populations. Proficiency in the use of computers and software specific to position, including spreadsheets and the Internet. Ability to work successfully with minimal supervision and serve in a leadership role to others.

Ability to effectively organize work by establishing workflows, managing multiple projects, and meeting necessary deadlines. Core Competencies Cultivates innovation Optimizes work processes Ensures accountability Collaborates Interpersonal savvy Communicates effectively Instills trust Supplemental Information Start Date: This position supports the Community Education Division and is available to start as soon as possible. This is a Perkins grant-funded position.

Funding for this position is contingent upon the terms of the grant. This position is funded through 6/30/27. Hours: This is a 100% IN PERSON/ON SITE 38.75 hours per work week year round position

The hours would be 8am to 4:30pm on some days and 9:30am to 6pm on others. During busy registration seasons like December and April we also have ASC's work 11am to 8pm and an occasional weekend to help enrollment events Location: Primarily based out of the Milwaukee Downtown campus with the ability to flex to other locations if needed to support student success. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Compensation: Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application. Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed.

Please follow these steps. 1. Complete the Employment Application in its Entirety You must provide thorough and detailed information for all sections of the application form.

An incomplete application will not be considered or reviewed. 2. Attach All Required Documents (At Time of Application) Cover Letter Up to date - Resume * Resume (please note, submission of only a resume does not satisfy the requirement for a thoroughly completed application.

Interview: Selected qualified candidates will be interview to a virtual interview which will be scheduled within two weeks of postings closing date. EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities.

If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu.