T he STR Customer Service Team Lead provides direct oversight of daily customer service operations supporting the GSA Short-Term Rental (STR) Program. The Team Lead supervises Customer Service ...
T he STR Customer Service Team Lead provides direct oversight of daily customer service operations supporting the GSA Short-Term Rental (STR) Program. The Team Lead supervises Customer Service ...
Customer Service Representative III
Chicago, IL ยท On-site
$16.50 - $22.50/hr
Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...
Customer Service Representative III
Chicago, IL ยท On-site
$16.50 - $22.50/hr
Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...
Customer Service Representative III
Chicago, IL ยท On-site
$16.50 - $22.50/hr
Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...
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Customer Service Representative III
Chicago, IL ยท On-site
$16.50 - $22.50/hr
Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...
Customer Service Representative III
Chicago, IL ยท On-site
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
Chicago, IL ยท On-site
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
Chicago, IL ยท On-site
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
Chicago, IL ยท On-site
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
Chicago, IL ยท On-site
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative III
Chicago, IL ยท On-site
$21.64 - $30.29/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
Chicago, IL ยท On-site
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
Chicago, IL ยท On-site
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
Chicago, IL ยท On-site
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
Chicago, IL ยท On-site
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
Chicago, IL ยท On-site
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
Chicago, IL ยท On-site
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
Chicago, IL ยท On-site
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
Chicago, IL ยท On-site
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
Chicago, IL ยท On-site
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
Chicago, IL ยท On-site
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
The Customer Service Team Lead provides direct oversight of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite ...
Customer Service Representative II
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative II
$19.23 - $28.85/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Representative I
$17.79 - $25.97/hr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
Customer Service Team Lead
Chicago, IL ยท On-site
$110K - $130K/yr
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...
STR MGMT/PEOPLE SERVICES LEADER
Aurora, IL ยท On-site
Responsible for all HR functions for the store. Act as an HR business partner to the store management team. Act as a liaison/resource to all team members. Demonstrate the company's core values of ...
STR MGMT/PEOPLE SERVICES LEADER
Aurora, IL ยท On-site
Responsible for all HR functions for the store. Act as an HR business partner to the store management team. Act as a liaison/resource to all team members. Demonstrate the company's core values of ...
Str information
See Illinois salary details
$23.7K - $27.1K
6% of jobs
$27.1K - $30.5K
6% of jobs
$30.5K - $33.9K
11% of jobs
$34.2K is the 25th percentile. Wages below this are outliers.
$33.9K - $37.3K
19% of jobs
The median wage is $38.2K / yr.
$37.3K - $40.7K
32% of jobs
$41.2K is the 75th percentile. Wages above this are outliers.
$40.7K - $44.1K
9% of jobs
$44.1K - $47.5K
5% of jobs
$47.5K - $50.9K
9% of jobs
$50.9K - $54.3K
0% of jobs
$54.3K - $57.7K
1% of jobs
$57.7K - $61K
1% of jobs
$23.7K
$39.9K
$61K
How much do str jobs pay per year?
What are STRs (Short-Term Rentals)?
What are the key skills and qualifications needed to thrive as a Structural Engineer, and why are they important?
What professions make $500,000 a year?
Is STR a good place to work?
What company is STR?
What professions make 200,000 a year without a degree?

Full-time
Posted 7 days ago
Job description
Minimum Qualifications
- Bachelor's degree preferred; extensive relevant professional experience may be substituted in lieu of formal education.
- This is a Remote (work from home) position.
- 7-10 years of experience in customer service, logistics operations, or call center environments, with demonstrated supervisory or team leadership experience.
- Demonstrated ability to manage operational performance metrics.
- Proficiency in Microsoft Office, particularly Excel.
- Proficiency in Adobe Acrobat.
- Experience navigating the following federal systems: SAM.gov and FPDS.gov.
- Strong written and verbal communication skills.
- Demonstrated ability to manage high call volumes and dynamic program changes.
- Experience working with rental car, fleet, or equipment rental agencies required.
- Advanced communication, leadership, and problem resolution skills
- The Team Lead supervises Customer Service Representatives (CSR I, CSR-II; and CSR-III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for complex federal user and vendor inquiries.
- Operate a national customer support center that responds to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
- Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
- Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
- Assist with records management in areas such as assembling/creating routing and archiving contract files on Google Drive, WebSTR or comparable electronic data storage system (e.g. Electronic Data Management System (EDMS))
- Create reports using government databases and query tools such as but not limited to MySQL Workbench.
- Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
- Maintain and update fleet management information systems and ensure data integrity across all fleet management platforms.
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com [email protected]). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at [email protected]