1

Str Jobs in Illinois (NOW HIRING)

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Representative III The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving ...

Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...

Oversee the day-to-day operations of the store including training and developing effective store team members to achieve desired sales and EBITDA results. Responsible for the coaching and development ...

Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current ...

next page

Showing results 1-20

Str information

See Illinois salary details

$23.7K

$39.9K

$61K

How much do str jobs pay per year?

As of Aug 22, 2026, the average yearly pay for str in Illinois is $39,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $43,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a structural engineer, and why are they important?

To thrive as a Structural Engineer, you need a solid background in civil engineering principles, structural analysis, and mathematics, typically supported by a bachelor's degree in civil or structural engineering and professional licensure (e.g., PE). Proficiency with technical tools like AutoCAD, Revit, SAP2000, and other structural analysis software is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you excel in collaborating with architects and construction teams. These skills ensure the safety, durability, and efficiency of building projects and infrastructure developments.

What are STRs (short-term rentals)?

STRs, or Short-Term Rentals, refer to properties that are rented out for short periods, typically less than 30 days at a time. These rentals are commonly found on platforms like Airbnb and Vrbo, and can include apartments, houses, or even just rooms within a property. STRs are popular among travelers seeking flexible and affordable accommodation options. Owners or managers of STRs are responsible for managing bookings, maintaining the property, and often complying with local regulations and taxes regarding short-term lodging. The growth of the STR market has prompted many cities to enact specific rules and licensing requirements.
Infographic showing various Str job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $39,944 per year, or $19.2 per hour.

Customer Service Team Lead (Short-Term Rental (STR) Program)

Priwils

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.


Job description

STR Customer Service Team Lead

The STR Customer Service Team Lead provides direct oversight of daily customer service operations supporting the GSA Short-Term Rental (STR) Program. The Team Lead supervises Customer Service Representatives (CSR I, CSR-II; and CSR–III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for complex federal user and vendor inquiries.

Minimum Qualifications

  • Bachelor's degree preferred; extensive relevant professional experience may be substituted in lieu of formal education
  • 7-10 years of experience in customer service, logistics operations, or call center environments, with demonstrated supervisory or team leadership experience.
  • Demonstrated ability to manage operational performance metrics.
  • Proficiency in Microsoft Office, particularly Excel.
  • Proficiency in Adobe Acrobat.
  • Experience navigating the following federal systems: SAM.gov and FPDS.gov.
  • Strong written and verbal communication skills.
  • Demonstrated ability to manage high call volumes and dynamic program changes.
  • Experience working with rental car, fleet, or equipment rental agencies required.
  • Advanced communication, leadership, and problem resolution skills

Responsibilities

  • The Team Lead supervises Customer Service Representatives (CSR I, CSR-II; and CSR–III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for complex federal user and vendor inquiries.
  • Operate a national customer support center that responds to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
  • Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
  • Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
  • Assist with records management in areas such as assembling/creating routing and archiving contract files on Google Drive, WebSTR or comparable electronic data storage system (e.g. Electronic Data Management System (EDMS))
  • Create reports using government databases and query tools such as but not limited to MySQL Workbench.
  • Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
  • Maintain and update fleet management information systems and ensure data integrity across all fleet management platforms.

We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or @yahoo.com. We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com