Store Manager Jobs in Roxbury, MA (NOW HIRING)

Federated/Fisher Auto Parts, Home of the Parts Professionals!

Providing world class customer service and reliable auto parts and accessories for over 95 years! Fisher Auto Parts' employees are one of the key ingredients to our success - past, present and future. Fisher has many different career and employment opportunities, as well as benefits to offer new and current employees!

At Fisher Auto Parts, the Store Manager comprises the senior position/leader in the store. The Store Manager must be knowledgeable in all facets of store operations and be fully committed to inspiring our associates to succeed, while instilling the greatest levels of customer service within their given market. The Store Managers personal drive to grow the business in a profitable manner (and) with the highest level of integrity is paramount for success in this position. Success in this role will be accomplished through the consistent execution of all company objectives, policies and procedures in a way that is aligned with Fisher's core values of offering "the best quality at very competitive prices." At Fisher Auto Parts, "service to our customers is our primary objective."

KEY RESPONSIBILITIES:

The Store Manager is responsible for all facets of the store's operation including:

• Effectively managing the day to day business in such a way that all company objectives are realized and aligned with the company's core values;
• Ensuring that sales and expense priorities are met so that the store achieves and/or exceeds budgeted financial goals including accounts receivable objectives;
• Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:

• Responsible for consistently growing the business by exceeding all sales, payroll and profit goals with a specific focus on accounts receivable and credit/collection objectives;
• Monitor and manage "authorized" inventory to ensure maximum profitability and product availability;
• Provide input into effective pricing strategies within competitive markets;
• Maintaining adequate levels of safety and security throughout the store at all times;
• Maintain the highest standards of customer service, including prompt handling of all customer and associates complaints/concerns;
• Maintain store appearance and merchandising at or above acceptable company standards;
• Ability to work in a fast-paced and dynamic wholesale/retail environment;
• Ability to make sound, common sense business decisions;
• Ability to communicate effectively with peers, direct reports and corporate management, both verbally and in writing;
• Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
• Provide input into the selection, hiring, training, developing, and retention processes for quality associates;
• Ability to lead and manage high performing and collaborative store and outside sales associates;
• Ability to direct, coordinate and set the example for associate's performance;
• Ability to hold associates accountable for successful outcomes/results;
• Ability to ensure effective and efficient use of all available resources in a cost effective manner;
• Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
• Ability to manage labor hours and payroll costs effectively;
• Ability to think in terms of overall leadership and business objectives;
• Ability to effectively coach and teach associates to reach their full potential;
• Ability to plan, schedule, delegate responsibility for and follow-up on assigned duties, while holding associates accountable for achieving both personal and store results;
• Ability to manage inventory levels for maximum profitability and customer needs, while holding inventory losses to an acceptable level as established by the company;
• Ability to understand all facets of the store operations model including inventory management, stocking levels, warehousing, parts distribution and delivery systems;
• Strong organizational and motivational skills;
• Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
• Ability to build customer loyalty;
• Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
• Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
• Ability to write an effective work schedule that ensures appropriate store coverage to improve results and provide high levels of customer service;
• Ability to monitor all activity within the store and outside sales/delivery program, thus ensuring safe, effective and productive results while driving key business objectives including the reduction or elimination of at-fault accidents;
• Ability to manage time effectively;
• Working knowledge of automotive systems;