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Store Experience Manager Jobs in Washington (NOW HIRING)

Dash-In

Guest Experience Supervisor

La Plata, MD · On-site

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Splash In

Guest Experience Supervisor

Annapolis, MD · On-site

$17.75 - $20.25/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Annapolis, MD · On-site

$18 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash-In

Guest Experience Supervisor

Indian Head, MD · On-site

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

The Wills Group

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Splash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Annapolis, MD · On-site

$18 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

The Wills Group

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

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All JobsStore Experience JobsStore Experience Manager JobsStore Experience Manager Jobs in Washington

Store Experience Manager information

What is a store experience manager?

A Store Experience Manager is responsible for overseeing the overall customer experience within a retail store. This role involves managing the store layout, ambiance, customer service standards, and staff training to ensure shoppers have a positive and memorable visit. Store Experience Managers also analyze customer feedback, coordinate in-store events, and implement strategies to increase customer satisfaction and loyalty. Their goal is to create an inviting atmosphere that encourages repeat business and enhances the brand's reputation.

What are the key skills and qualifications needed to thrive as a store experience manager?

To thrive as a Store Experience Manager, you need expertise in retail operations, customer service excellence, and team leadership, often supported by a degree in business or retail management. Familiarity with POS systems, inventory management software, and customer feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a knack for motivating staff distinguish top performers in this role. These skills are crucial for creating engaging in-store experiences that drive customer loyalty and business success.

How does a store experience manager typically collaborate with other departments to enhance the customer journey?

A Store Experience Manager works closely with teams such as visual merchandising, inventory, marketing, and sales associates to ensure a cohesive and engaging customer experience. They coordinate with the visual team to implement in-store displays and work with marketing to support promotions and events that drive foot traffic. Regular communication with sales staff helps them gather feedback on customer preferences and identify areas for improvement. This cross-departmental collaboration is essential for creating a welcoming atmosphere and meeting customer expectations.

What is the difference between Store Experience Manager vs Retail Operations Coordinator?

AspectStore Experience ManagerRetail Operations Coordinator
Primary FocusEnhancing customer experience and store ambianceManaging daily retail operations and logistics
Required SkillsCustomer service, visual merchandising, team leadershipOperational management, inventory control, staff scheduling
Work EnvironmentFrontline store environment, customer interactionBack-end store management, coordination tasks
Common EmployersRetail chains, brand storesRetail chains, logistics companies

The Store Experience Manager primarily focuses on creating a positive shopping environment and customer satisfaction, while the Retail Operations Coordinator handles the operational aspects of store management. Both roles are essential in retail but differ in their core responsibilities and daily tasks.

Store Experience Manager jobs near you

Guest Experience Supervisor

La Plata, MD • On-site

Dash-In
See more jobs at Dash-Inexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Guest Experience Supervisor

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences:

  1. Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
  2. Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
  3. Proactively interact with guests, addressing their questions and concerns promptly.
  4. Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
  5. Monitor customer flow and open registers as needed to ensure seamless service.
  6. Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
  7. Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
  8. Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience:

  • Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
  • High School Diploma or GED required.
  • Ability to multitask and solve problems effectively.
  • Comfortable using technology, including POS software.
  • Strong focus on providing exceptional guest experiences with excellent people skills.
  • Active ServSafe Certification (a plus).

Why Dash In? Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development: Employee Benefits and Perks:

  • Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
  • Paid Community Engagement: 2 paid community service days each year.
  • Paid Parental Leave: Support for new parents.
  • Tuition reimbursement, development programs, and certificate program assistance.
  • Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
  • Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
  • Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
  • Career Growth: Opportunities to advance in the Mid-Atlantic Region.
  • Employee Discounts: Discounted coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

We're excited to meet you and welcome you into our family! Apply now, and let's create greatness together. Dash In is an equal-opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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