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Store Experience Manager Jobs in Washington (NOW HIRING)

Ulta Beauty

Experience Manager

Sterling, VA · On-site

Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty, Inc.

Experience Manager

Sterling, VA · On-site

Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty, Inc.

Experience Manager

Sterling, VA · On-site

Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty, Inc.

Experience Manager

Silver Spring, MD · On-site

Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Five Below

Customer Experience Manager

Arlington, VA · On-site

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Five Below

Customer Experience Manager

Annapolis, MD · On-site

$18.50/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Five Below

Customer Experience Manager

Arlington, VA · On-site

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Five Below

Customer Experience Manager

Annapolis, MD · On-site

$18.50/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Five Below

customer experience manager

Hyattsville, MD · On-site

$18.30/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals ... Minimum 2 years of management experience * Excellent verbal and written communication skills

Tiffany & Co

Team Manager-DCC

Washington, DC · On-site

$93/hr

... store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash-In

Guest Experience Supervisor

Annapolis, MD · On-site

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

The Wills Group

Guest Experience Supervisor

Annapolis, MD · On-site

$17.75 - $20.25/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Splash In

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

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Store Experience Manager information

What is a store experience manager?

A Store Experience Manager is responsible for overseeing the overall customer experience within a retail store. This role involves managing the store layout, ambiance, customer service standards, and staff training to ensure shoppers have a positive and memorable visit. Store Experience Managers also analyze customer feedback, coordinate in-store events, and implement strategies to increase customer satisfaction and loyalty. Their goal is to create an inviting atmosphere that encourages repeat business and enhances the brand's reputation.

What are the key skills and qualifications needed to thrive as a store experience manager?

To thrive as a Store Experience Manager, you need expertise in retail operations, customer service excellence, and team leadership, often supported by a degree in business or retail management. Familiarity with POS systems, inventory management software, and customer feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a knack for motivating staff distinguish top performers in this role. These skills are crucial for creating engaging in-store experiences that drive customer loyalty and business success.

How does a store experience manager typically collaborate with other departments to enhance the customer journey?

A Store Experience Manager works closely with teams such as visual merchandising, inventory, marketing, and sales associates to ensure a cohesive and engaging customer experience. They coordinate with the visual team to implement in-store displays and work with marketing to support promotions and events that drive foot traffic. Regular communication with sales staff helps them gather feedback on customer preferences and identify areas for improvement. This cross-departmental collaboration is essential for creating a welcoming atmosphere and meeting customer expectations.

What is the difference between Store Experience Manager vs Retail Operations Coordinator?

AspectStore Experience ManagerRetail Operations Coordinator
Primary FocusEnhancing customer experience and store ambianceManaging daily retail operations and logistics
Required SkillsCustomer service, visual merchandising, team leadershipOperational management, inventory control, staff scheduling
Work EnvironmentFrontline store environment, customer interactionBack-end store management, coordination tasks
Common EmployersRetail chains, brand storesRetail chains, logistics companies

The Store Experience Manager primarily focuses on creating a positive shopping environment and customer satisfaction, while the Retail Operations Coordinator handles the operational aspects of store management. Both roles are essential in retail but differ in their core responsibilities and daily tasks.

Store Experience Manager jobs near you

Experience Manager

Sterling, VA • On-site

Ulta Beauty
Retail • 10K+ employees
Learn more about Ulta Beautyexternal

Full-time

Medical, Dental, Vision, Life, PTO

Posted 17 days ago

Ulta Beauty rating

6.1

Company rating: 6.1 out of 10

Based on 1,017 frontline employees who took The Breakroom Quiz

12th of 24 rated health and beauty retailers

Job description

OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
  • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
  • Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

People
  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
  • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

Process
  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
  • Adhere to and enforce Ulta Beauty's dress code.
  • Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
  • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
  • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.
JOB QUALIFICATIONS
Education
  • Bachelor's degree is preferred
  • Cosmetology license and/or a cosmetology management license where required by state law

Experience
  • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Skills
  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS
  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences

WORKING CONDITIONS
  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Frequent lifting and/or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
The pay range for this position is $33.00 - $40.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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