The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store Managers and Shift Leaders.ย This position is responsible for duties such as, but not limited to, cashiering, stocking, cleaning, and monitoring perishables. The retail sales associate provides excellent customer service and assists in maintaining daily store conditions.ย This position accomplishes all job duties in accordance with Save-A-Lot policies, procedures, and best methods.
Requirements/ResponsibilitiesJob Responsibilities and Accountabilities
ยท Responsible for opening and closing the store according to established procedures
ยท Directs and monitors the day-to-day activities of full time/part time store team members
ยท Communicates with customers in a friendly and courteous manner
ยท Resolves customer complaints, including exchanges and refunds
ยท Documents complaints and takes follow-up steps to correct the source of the complaint
ยท Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
ยท Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
ยท Performs cashier duties when necessary
ยท Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
ยท Responds promptly to vendors, including receiving loads / deliveries
ยท Stocks within all departments
ยท Ensures the store is operating in compliance with company standards for health and safety
ยท Handles emergency management, such as evacuation procedures, appropriately
ยท Protects company property, funds and merchandise
ยท Ensures that loss prevention procedures are followed daily
ยท Responsible for store sanitation and completing sweep logs during assigned shift
ยท Serves as first contact for media and regulatory visitors and refers contact to Store Manager
ยท May participate in the panel interviewing process, but does not have authority to make hiring decisions
ยท Performs other duties, including working in other departments, as assigned
Relevant Experience, Education, Certification, Knowledge, Skills, and Abilities
ยท Must be 18 years of age
ยท High School diploma or equivalent required
ยท Comprehensive product knowledge and the ability to train other team members
ยท Previous training / supervisory experience a plus
ยท Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
ยท Proficiency in basic math skills required, including addition, subtraction, multiplication and division
ยท Must be able to read, write and speak in English
ยท Demonstrate effective oral and written communication, interpersonal skills
ยท Language proficiency in Spanish or other languages is a plus
ยท Must be dependable and flexible
ยท Ability to travel to multiple work locations
ยท Excellent customer service, teamwork and problem-solving skills
ยท Must adhere to uniform dress code
Physical Requirements
ยท Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
ยท Must have the ability to stand, walk and / or move about for extended periods of time
ยท Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
ยท Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
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