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Store Associate Shortage Control Jobs in Springfield, MA

Citi Trends

Store Manager

West Springfield, MA · On-site

Maintain financial controls, including payroll management, shrink control, and operating expenses ... Direct and supervise associates engaged in sales, inventory, cash handling, and customer service

Citi Trends

Store Manager

Springfield, MA

Maintain financial controls, including payroll management, shrink control, and operating expenses ... Direct and supervise associates engaged in sales, inventory, cash handling, and customer service

Spar Group

Retail Store Stocking Associate

Enfield, CT

$15.50 - $17.75/hr

You control when and how much you work * Create your work schedule * Be your own BOSS What we Offer: * Competitive pay * DailyPay - work today, get paid tomorrow * Free Enrollment Required ...

Spar Group

Retail Store Stocking Associate

Manchester, CT

$15.50 - $17.75/hr

You control when and how much you work * Create your work schedule * Be your own BOSS What we Offer: * Competitive pay * DailyPay - work today, get paid tomorrow * Free Enrollment Required ...

Joe's Kwik Mart

Store Manager

Springfield, MA · On-site

$21 - $22/hr

Recruit, hire, and train new store associates. * Manage, coach, and develop a team of employees ... Approve or oversee purchase orders and maintain control of store expenses. * Analyze financial data ...

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How much do store associate shortage control jobs pay per hour?

As of May 31, 2026, the average hourly pay for store associate shortage control in Springfield, MA is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Store Associate Shortage Control, and why are they important?

To thrive as a Store Associate Shortage Control, you need strong observational skills, attention to detail, and a high school diploma or equivalent. Familiarity with loss prevention systems, CCTV monitoring tools, and incident reporting software is typically required. Integrity, alertness, and effective communication are essential soft skills for identifying risks and working with team members. These competencies help reduce shrinkage, protect store assets, and ensure a safe shopping environment.

What are some common challenges Store Associate Shortage Control team members face, and how are they typically addressed?

Store Associate Shortage Control team members often encounter challenges such as identifying potential theft, managing suspicious activities discreetly, and balancing customer service with loss prevention responsibilities. To address these challenges, associates receive specialized training on recognizing theft indicators, using surveillance tools, and following established protocols for reporting incidents. Collaboration with store management and security teams is essential to create a supportive environment, and ongoing communication helps ensure everyone is aligned on prevention strategies.

What are Store Associate Shortage Control positions?

Store Associate Shortage Control positions focus on minimizing losses due to theft, fraud, and operational errors within retail stores. These associates monitor sales floors, observe customer and employee activities, and ensure compliance with security procedures. They also help implement loss prevention strategies and may assist with investigations or audits. Their main goal is to protect store assets while providing a safe shopping environment for customers and staff.

What is the difference between Store Associate Shortage Control vs Store Associate?

AspectStore Associate Shortage ControlStore Associate
Primary FocusMonitoring and managing inventory shortages, preventing stockoutsAssisting customers, stocking shelves, and sales
Required SkillsInventory management, problem-solving, communicationCustomer service, product knowledge, teamwork
Work EnvironmentStockrooms, back-end operations, sometimes in-storeSales floor, customer-facing areas
Common CertificationsInventory management or retail operations experienceCustomer service or retail experience

Store Associate Shortage Control roles focus on managing inventory levels and preventing stock shortages, often involving back-end tasks. Store Associates primarily engage with customers on the sales floor, assisting with product selection and sales. While both roles require retail experience, Shortage Control emphasizes inventory oversight, whereas Store Associates concentrate on customer service and sales support.

What job categories do people searching Store Associate Shortage Control jobs in Springfield, MA look for? The top searched job categories for Store Associate Shortage Control jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Store Associate Shortage Control jobs? Cities near Springfield, MA with the most Store Associate Shortage Control job openings:
Store Associate Shortage Control jobs near you
Store Manager

Store Manager

Citi Trends

West Springfield, MA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

102nd of 102 rated fashion retailers

Job description

About Citi Trends

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.

Position Summary

As aStore Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

Summary of Key Responsibilities

Store Operations & Performance

  • Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
  • Monitor sales performance and take action to drive results and address opportunities
  • Maintain financial controls, including payroll management, shrink control, and operating expenses
  • Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards
  • Uphold all Citi Trends operational policies, procedures, and standards

Team Leadership & Staffing

  • Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines
  • Direct and supervise associates engaged in sales, inventory, cash handling, and customer service
  • Build and maintain appropriate staffing levels to support store operations and performance
  • Provide ongoing coaching, feedback, and performance management to develop store associates

Customer Experience & Compliance

  • Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment
  • Reinforce adherence to company policies, procedures, and loss prevention standards
  • Ensure consistent execution of merchandising, operational, and visual standards
  • Address customer concerns professionally and promptly
  • Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

  • High school diploma or equivalent required
  • 3-5 years of experience as a Store Manager or equivalent retail leadership role
  • 5-7 years of overall retail experience preferred
  • Strong communication, organizational, and people leadership skills
  • Ability to work a flexible schedule, including nights and weekends
  • Ability to perform basic math calculations, including percentages

Key Competencies

  • Store Leadership & Accountability
  • Hiring, Recruiting & Talent Development
  • Sales & Profit Performance Management
  • Operational Excellence & Compliance
  • Customer-Focused Execution
  • Time Management & Prioritization
  • Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends

Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.

If you're ready to lead a store, build strong teams, and make a meaningful impactinyour community-Citi Trends is the place for you.

Equal Employment Opportunity

Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.

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