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How much do store associate shortage control jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for store associate shortage control in Normal, IL is $15.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $16.44 per hour, depending on experience, location, and employer.

What are Store Associate Shortage Control positions?

Store Associate Shortage Control positions focus on minimizing losses due to theft, fraud, and operational errors within retail stores. These associates monitor sales floors, observe customer and employee activities, and ensure compliance with security procedures. They also help implement loss prevention strategies and may assist with investigations or audits. Their main goal is to protect store assets while providing a safe shopping environment for customers and staff.

What are the key skills and qualifications needed to thrive as a Store Associate Shortage Control, and why are they important?

To thrive as a Store Associate Shortage Control, you need strong observational skills, attention to detail, and a high school diploma or equivalent. Familiarity with loss prevention systems, CCTV monitoring tools, and incident reporting software is typically required. Integrity, alertness, and effective communication are essential soft skills for identifying risks and working with team members. These competencies help reduce shrinkage, protect store assets, and ensure a safe shopping environment.

What is the difference between Store Associate Shortage Control vs Store Associate?

AspectStore Associate Shortage ControlStore Associate
Primary FocusMonitoring and managing inventory shortages, preventing stockoutsAssisting customers, stocking shelves, and sales
Required SkillsInventory management, problem-solving, communicationCustomer service, product knowledge, teamwork
Work EnvironmentStockrooms, back-end operations, sometimes in-storeSales floor, customer-facing areas
Common CertificationsInventory management or retail operations experienceCustomer service or retail experience

Store Associate Shortage Control roles focus on managing inventory levels and preventing stock shortages, often involving back-end tasks. Store Associates primarily engage with customers on the sales floor, assisting with product selection and sales. While both roles require retail experience, Shortage Control emphasizes inventory oversight, whereas Store Associates concentrate on customer service and sales support.

What are some common challenges Store Associate Shortage Control team members face, and how are they typically addressed?

Store Associate Shortage Control team members often encounter challenges such as identifying potential theft, managing suspicious activities discreetly, and balancing customer service with loss prevention responsibilities. To address these challenges, associates receive specialized training on recognizing theft indicators, using surveillance tools, and following established protocols for reporting incidents. Collaboration with store management and security teams is essential to create a supportive environment, and ongoing communication helps ensure everyone is aligned on prevention strategies.
What job categories do people searching Store Associate Shortage Control jobs in Normal, IL look for? The top searched job categories for Store Associate Shortage Control jobs in Normal, IL are:
What cities near Normal, IL are hiring for Store Associate Shortage Control jobs? Cities near Normal, IL with the most Store Associate Shortage Control job openings:
Store Associate Shortage Control jobs near you
Infographic showing various Store Associate Shortage Control job openings in Normal, IL as of May 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,076 per year, or $15.4 per hour.
LEAD SALES ASSOCIATE-FT in NORMAL, IL S07307

LEAD SALES ASSOCIATE-FT in NORMAL, IL S07307

Dollar General

Normal, IL • On-site

$16.50 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,448 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
The Lead Sales Associate helps maintain a clean, well-organized store with a customer-first focus. The duties of the Lead Sales Associate include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets. Lead Sales Associates perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Provide superior customer service leadership; greet and assist customers.
  • Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
  • Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.
  • Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
  • Assist in implementation and maintenance of planograms.
  • Open and close the store under specific direction of the Store Manager.
  • Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

Qualifications
KNOWLEDGE and SKILLS:
  • Effective interpersonal and oral communication skills.
  • Understanding of safety policies and practices.
  • Ability to read and follow planogram and merchandise presentation guides.
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
  • Ability to perform cash register functions.
  • Knowledge of cash, facility, and safety control policies and practices.
  • Knowledge of cash handling procedures including cashier accountability and deposit control.
  • Ability to drive own vehicle to the bank to deposit money.

WORK EXPERIENCE and/or EDUCATION
High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.
WORKING CONDITIONS:
  • Frequent walking and standing
  • Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
  • Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
  • Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
  • Occasional climbing (using step ladder) up to heights of six feet
  • Fast-paced environment; moderate noise level
  • Occasional exposure to outside weather conditions
  • Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.

Dollar General Corporation is an equal opportunity employer.
Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See careers.dollargeneral.com/benefits for additional details.
New Hire Starting Pay Range: 15.50 - 15.75
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About Dollar General

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What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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