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State Farm Customer Service Representative Remote information

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How much do state farm customer service representative remote jobs pay per hour?

As of May 29, 2026, the average hourly pay for state farm customer service representative remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service Representative Remote, and why are they important?

To thrive as a State Farm Customer Service Representative Remote, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer systems, and sometimes state insurance licensing are typically required. Active listening, patience, and a customer-focused attitude help you build rapport and resolve client concerns effectively. These skills and qualities are essential for delivering exceptional service, maintaining client satisfaction, and supporting business retention in a virtual environment.

What are some common challenges faced by remote State Farm Customer Service Representatives, and how are they typically supported in overcoming them?

Remote State Farm Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, adapting to new technologies, and managing a high volume of inquiries while working independently. To address these challenges, State Farm provides comprehensive virtual training, ongoing support from supervisors, and access to digital collaboration tools. Regular team meetings and performance feedback help create a sense of connection and ensure representatives feel supported, even while working remotely.

What does a State Farm Customer Service Representative do when working remotely?

A State Farm Customer Service Representative working remotely assists customers by answering questions about policies, processing payments, handling claims inquiries, and providing general support via phone, email, or chat. They serve as the first point of contact for customers, helping to resolve issues and ensure a positive experience with State Farm. Remote representatives use secure company systems to access policy information and are trained to maintain confidentiality and high service standards while working from home.

How to get a remote job as a customer service representative?

To get a remote job as a customer service representative, candidates should have strong communication skills, experience with customer management tools, and a reliable internet connection. Applying through company career pages or remote job boards and tailoring resumes to highlight relevant experience can improve chances. Many roles require a quiet workspace and flexible scheduling.
Infographic showing various State Farm Customer Service Representative Remote job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 15% Full Time, 72% Part Time, and 8% Contract. Highlights an 89% Physical, and 11% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Part-Time Hybrid Remote Customer Service Representative

Part-Time Hybrid Remote Customer Service Representative

StaffMyAgency LLC

Frankfort, IL • On-site, Remote

$40K - $52K/yr

Part-time

Retirement, PTO

Posted 20 days ago

Job description

Successful State Farm Agency of 45 years is seeking a qualified professional to join their winning team for the part-time role of a hybrid remote/in-office Licensed Customer Service Representative. We seek an licensed energetic professional interested in helping our business continue to grow through value-based conversations and remarkable customer experience.
This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.
This hybrid remote position is only available to candidates who meet the following criteria:
  1. Must have prior State Farm or other related insurance experience
  2. Must have an active Property and Casualty license
  3. Must be able to work part-time from home and in-office at our agency office location in Frankfort, IL

Responsibilities include but not limited to:
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
  • Starting hourly pay $20 - $25 per hour depending on experience
  • Paid Time Off (personal/sick days and vacation)
  • Paid Holidays
  • 401(k) Retirement
  • Many fun team-building events
  • Positive place to work
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
Requirements
  • Property & Casualty license (required)
  • Life and Health license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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