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How much do state farm customer service representative remote jobs pay per hour?

As of May 29, 2026, the average hourly pay for state farm customer service representative remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service Representative Remote, and why are they important?

To thrive as a State Farm Customer Service Representative Remote, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer systems, and sometimes state insurance licensing are typically required. Active listening, patience, and a customer-focused attitude help you build rapport and resolve client concerns effectively. These skills and qualities are essential for delivering exceptional service, maintaining client satisfaction, and supporting business retention in a virtual environment.

What are some common challenges faced by remote State Farm Customer Service Representatives, and how are they typically supported in overcoming them?

Remote State Farm Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, adapting to new technologies, and managing a high volume of inquiries while working independently. To address these challenges, State Farm provides comprehensive virtual training, ongoing support from supervisors, and access to digital collaboration tools. Regular team meetings and performance feedback help create a sense of connection and ensure representatives feel supported, even while working remotely.

What does a State Farm Customer Service Representative do when working remotely?

A State Farm Customer Service Representative working remotely assists customers by answering questions about policies, processing payments, handling claims inquiries, and providing general support via phone, email, or chat. They serve as the first point of contact for customers, helping to resolve issues and ensure a positive experience with State Farm. Remote representatives use secure company systems to access policy information and are trained to maintain confidentiality and high service standards while working from home.

How to get a remote job as a customer service representative?

To get a remote job as a customer service representative, candidates should have strong communication skills, experience with customer management tools, and a reliable internet connection. Applying through company career pages or remote job boards and tailoring resumes to highlight relevant experience can improve chances. Many roles require a quiet workspace and flexible scheduling.
Infographic showing various State Farm Customer Service Representative Remote job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 15% Full Time, 72% Part Time, and 8% Contract. Highlights an 89% Physical, and 11% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - State Farm Agent Team Member

State Farm Agency - State Farm Agent

Alpharetta, GA • On-site, Remote

$38K - $55K/yr

Other

Medical, Life, Retirement

Posted 12 days ago

Job description

Remote Customer Service Representative - State Farm Agent Team Member

As a Remote Customer Service Representative - State Farm Agent Team Member with Matt Cresap - State Farm Agent, you will provide exceptional customer experiences and complete agency tasks that help serve our customers. Prior State Farm agency experience is required. Computers, monitors, and phone will be provided.

We are looking for a full-time Remote Customer Service Associate to join our nationally ranked State Farm Insurance and financial services agency. We are a multi-office agency with two locations (Alpharetta, Ga and Roswell, Ga). We offer a competitive pay (hourly or salary) with opportunities for promotion and increase pay within the organization. Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends.

Responsibilities Include:

  • Provide prompt, accurate, and friendly customer service to our existing clients.
  • Respond to underwriting requests.
  • Answer agency inbound calls.
  • Add additional lines of insurance at customer request.
  • Identify gaps in coverage and offer products to properly protect customers.
  • Assist in contacting customers to get signature documents returned.
  • Attach documents.
  • Assist with general customer questions.
  • Assist in answering phones.
  • Assist agent and sales associates complete tasks as directed.

Requirements:

  • Pass a state and federal background check that we conduct prior to hire.
  • Must have or be willing to obtain property and casualty license (we help with this).
  • Must be dependable.
  • Must be proficient with computer functions and have excellent communication skills.
  • Good work ethic and good energy.
  • Can adapt to change throughout tenure and be coachable.

Compensation: $38,000.00 - $55,000.00 per year

About Our Agency
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in Alpharetta, GA.
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
  • We currently have 10 team members at our agency.
  • We have 42 years of combined insurance experience in our office.
  • Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Silver Scroll, Bronze Tablet, and New Agent Program Qualifier.
If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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