Standardized Patient Jobs in Quebec (NOW HIRING)

Job Objective: Provides psychosocial assessment of the individual and family, including limitations, deficits, and strengths in their current situation and environment, as well as functional level. May conduct a psychiatric social work assessment according to the Diagnostic and Statistical Manual of Mental Disorders. Develops treatment plans with appropriate and competent interventions. The LICSW will provide services designed to meet patients' specific mental health and substance abuse needs as they relate to their diagnosis.

Responsibilities and Essential Duties:
• Engage patients and caregivers telephonically and in-person in active care planning to focus on patients' behavioral, clinical, social, and environmental concerns and needs.
• Create and maintain a comprehensive inventory of local community resources, improve accessibility for patients and providers, and link patients with the appropriate support services.
• Assess the patient's knowledge of their medical condition and provide education and self-management support based on their preferences.
• Will provide both direct care management to a high-risk population, as well as provide clinical consultation to other members of the care team. Works cooperatively with treatment team members, individuals, and the family to provide services to meet the goals developed in the patient's treatment care plan.
• Provide psychosocial diagnostic assessment, provide a diagnosis and provide treatment recommendations, including the level of care.
• Deliver in-office mental health and /or substance abuse intervention services to patients as requested.
• Provide therapeutic interventions to the patient in order to enhance and foster the patient's optimal functioning and interactions.
• Continually assess patient needs, service availability, and appropriateness of treatment plan.
• Provide the collaborative documentation for service delivery, including treatment goals, progress notes, and billing, and submit said documentation as specified by set standards.
• Promotes positive inter-department cooperation. Willingly participates in appropriate committees or task forces and demonstrates positive behavior in identifying and resolving complex or out-of-policy operation problems.
• Other projects and duties as assigned.
• Supports the Mission, Values and Vision of Community Care of West Virginia (CCWV) and the facility.

Patient Satisfaction:
• Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them courteously and respectfully.
• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
• Identify yourself in a pleasant and positive manner.
• Take responsibility for helping the patient.

Teamwork:
• Assist in the orientation/training of new members of the care team.
• Consistently work in a positive and cooperative manner with fellow members of the care team.
• Assist others in the performance of their assignments.
• Seek out opportunities to help rather than waiting to be asked.
• Consider the impact of your actions on your peers throughout CCWV.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within CCWV.

Problem Solving:
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Investigate and follow through on unusual orders or requests for service or information.
• Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet patient expectations.
• Ensure compliance with regulatory standards.

Productivity/ Efficiency:
• Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the department's future needs.
• Organize job functions and work areas to be able to effectively complete varied assignments within established time frames.
• Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.

Adherence to Departmental Policies:
• Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals.
• Comply with the CCWV's infection control policies and procedures, including the Bloodborne Pathogens Standard, to ensure a safe working environment for self and others.

• Paid Time Off (PTO)

• Paid Holidays

• Extended Sick Pay (ESP)

• Medical Health Insurance and Prescription Coverage

• Basic Life Insurance for Employee and Family

• Short-Term Disability

• Long-Term Disability

• 401(k) Voluntary Contribution Plan

• Health Reimbursement Account

• Continuing Education

• Employee Elected Voluntary Coverage for Employee and Family

• Life Insurance, Dental, Vision, Flexible Spending Account, Dependent Spending Account

• Discounted undergraduate & graduate rates at West Virginia Wesleyan College for employee and family

Physical Demands/Work Environment:
• Work is performed in a professional medical office setting, business casual dress environment.
• Extended periods of sitting and/or standing, telephone, and computer work.
• Ability to see information in print and/or electronically.
• The job requires standing, walking, hearing, reaching, talking, and occasional lifting up to 25 pounds.
• Incumbents will be exposed to viruses, disease, and infection from patients and specimens in the working environment.
• The incumbent will be required to work at any facility and be responsible for their own transportation. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
• Incumbents may experience traumatic situations, including psychiatric, dismembered, and deceased patients

Qualifications/Requirements/Skills:
• Must demonstrate excellent interpersonal communication skills, the ability to engage with varying patient populations.
• Must be flexible and adaptable to change.
• Demonstrate the ability to work independently, as well as collaborate with multi-disciplinary teams and health care providers.
• Advocate for patients within medical community settings.

Clinical Supervision
• May be required to provide clinical supervision to Licensed Graduate Social Worker(s) (LGSW) and Licensed Certified Social Workers (LCSW) on staff. As a clinical supervisor, they will be required to meet with the social worker in face-to-face meetings providing feedback and guidance for portions of clinical practice that may raise questions or concerns as the social worker works in the field, as well as an opportunity to for the social worker to reflect to see how their own biases and gaps in knowledge can impact the quality and direction of their clinical work.

Education/Training/Experience:
• Master's degree from the council on social work education (CSWE) accredited program and/or a Ph.D. or DSW degree in social work from a university accredited by the CSWE.
• Licensed by the State Board of Social Work.
• Certified Clinical Alcohol, Tobacco, and Other Drug Social Worker (C-CATODSW) is highly preferred.
• Must be able to successfully complete a pre-employment background check and fingerprint analysis.
• Two (2) years of supervised social work experience in a health care setting, working directly with individuals.
• Experience working directly with individuals who have chemical dependencies is highly preferred.
• Experience with Motivational Interviewing, Self-Management, and Patient Engagement strategies.
• Experience with Medicare and Medicaid population, insurance providers, and telephonic engagement.
• Demonstrated experience in working with an underserved population.