Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests.
Duties and Responsibilities:
- Learn the basic script for the narration and prepare your own "verbalization" of the 45-minute -(Actor/Deckhands are provided with a basic script, but some leeway is given to inject your own personality and company-approved supplemental material.)
- Deliver an engaging and informative experience on the vessel, using a wireless mic, in front of the passengers. (Much of the 45 minutes consists of fast-moving "stunts" and maneuvers on the vessel. About 10-15 minutes of narration is included in the experience.)
- Greet and interact with passengers in a friendly, courteous manner. The Actor/Deckhands play the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise.
- Responsible for cleaning all parts of the vessel, including between trips and at end of each shift.
- Learn and perform important maritime skills such as safely throwing and tying lines, emergency procedures, and more.
- Follow safety procedures in order to ensure the protection of passengers and vessel
- Additional job duties as assigned.
Physical Requirements
- Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
- Ability to stand and walk for extended periods, frequently throughout a shift.
- Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
- Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
- Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
- Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
- Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
- Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
- Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
- Successfully complete vessel-specific safety and emergency training.
- Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.
Work Environment
- Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.
- Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.
- Must be able to safely perform duties while the vessel is docked or underway.
Requirements & Qualifications:
- HS Diploma or equivalent
- Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain
- Valid First Aid/CPR Certification, and/or ability to obtain and maintain
- Obtain and maintain certification for alcohol service after training completion
- Excellent customer service skills
- Ability to effectively interact with the passengers, guests, and fellow employees
- Ability to work in a fast-paced, quickly changing environment
- Basic computer skills with Microsoft Office familiarity
- Minimum six (6) months customer service experience preferred
- Previous marine experience or watch standing experience preferred
- One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred
- Valid Driver's License
- Copy of DD214, if Veteran status
- Must be at least 18 years of age
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RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.