Job Summary:
Lowry Solutions is a company specializing in mobile device management and support. They are seeking a Mobile Device Staging and Support Technician to provision and assist in supporting mobile, print, and IoT devices while following best practices.
Responsibilities:
• Stage and provision the technology we sell according to client specification
• Follow documented processes without deviation, escalate any issues to supervision
• Monitor and maintain clients’ licenses as part of their lifecycle management
• Continuously take initiative to optimize the process and systems for increased efficiency
• Maintain and update technical documentation (as needed)
• Respond to support requests and cases from end users
• Troubleshoot problems using remote access tools and diagnostic utilities
• Document customer information, problem or issue and actions taken to resolve using Lowry standard Incident Management process
• Access software updates, drivers, knowledgebases, and Frequently Asked Questions (FAQs) to aid in problem resolution
• Configure systems and applications and test fixes to ensure problem resolution
• Assist with testing of new software releases and report issues as needed
• Perform other tasks as directed
Qualifications:
Required:
• Ability to follow documented technical processes with a high level of quality and detail
• Experience in connecting mobile devices to networks and installing software using automated methods
• Technical competency of mobile and desktop operating systems including Android, Windows Mobile, Apple iOS, and Windows 10 /11
• Outstanding customer service
• Associates degree or technical trade education in Computer Science, Information Systems or equivalent work experience in a technology or detail/process-oriented role
• Experience in troubleshooting problems and handling critical issues
• Experience in creating and managing knowledge base documentation for known problems, workarounds, and resolutions
Preferred:
• Knowledge of Mobile Device Management (MDM) platforms such as: SOTI MobiControl, Workspace One (AirWatch), Microsoft Intune, and 42Gears is not required but a plus
• Android, Zebra, or Honeywell certification(s) a plus
• SOTI, AirWatch, Intune, 42Gears MDM certification(s) also a plus
Company:
Lowry Solutions ( https://lowrysolutions.com ) was founded in 1974 as a data peripheral supplier and emerged as a leading re-seller of hardware, software, and supplies in the barcode industry. Founded in 1974, the company is headquartered in Brighton, MI, US, , with a team of 51-200 employees. The company is currently Growth Stage.