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About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates's physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. Responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Primary contributor to the creation of infrastructure tools and their integration as an infrastructure service. Facilitates deployment of technical solution by developing templates, playbooks and automation to be used during implementation. Infrastructure Engineer II consistently looks for opportunities to improve the reliability and efficiency when implementing and maintaining infrastructure tools and/or services. This engineer embraces the culture that drives innovation and continuous improvement.

Responsibilities

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on‑site evaluations of third‑party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non‑functional product evaluation requirements within and across domains
• Manage end‑to‑end lifecycle and delivery of Application Delivery infrastructure
• Create designs based on industry best practices, engineering standards and security principles
• Ensure security controls are implemented and operating effectively as part of solutions delivery
• Lifecycle management – code upgrades, vulnerability patching and EOL replacement programs
• Create detailed implementation plans and runbooks for downstream execution teams
• Manage a wide variety of technology infrastructure and business aligned projects
• Collaborate with engineering and operations teams from service design through operations transition process for new services
• Perform design validation and QA testing of new services to ensure successful production deployment
• Maintain KPI standards by meeting SLA

Required Qualifications

• Minimum 5 years of F5 LTM and GTM 1 or more years of F5 APM and ASM experience
• 5-7+ years network engineering and/or technology management experience
• 1 or more years AVI/VMware experience
• CCNP, F5 201, and/or demonstrate equivalent work experience
• Candidate must be able effectively troubleshoot advanced networking issues in a complex environment with knowledge of commonly used protocols (BGP, HTTPS, TCP/IP, and SSL)
• Strong analytical, troubleshooting, and problem‑solving skills and ability to collaborate with other technical areas to define complex configuration designs
• Subject matter expertise of load balancer, DNS, SSL off loader
• Functional understanding of F5's API iControl and application integration
• Must have expertise in application switching and traffic management, deep knowledge of application requirements (such as persistence), understand SSL offload and implementation of SSL certificate and Key, and web acceleration and TCP optimization
• Understanding of SSL Certificate Private Key Infrastructure (PKI) in the SSL Certificate and KEY management and rollover process
• Expertise in planning, designing, and implementing enterprise‑level network security technologies
• Excellent written and verbal communication.
• Ability to present at an executive level
• Experience managing large, globally dispersed teams of engineers
• Ability to interact with clients at all levels

Desired Qualifications

• Experience with root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architecture
• Functional knowledge of F5 advanced feature modules including Web Accelerator, Application Security Module, and Application Policy Module
• Firm understanding of IT Service Management processes, ITIL Certification preferred
• Python development experience and bash scripting experience
• Use of mitigation methods including use of network Packet filters and iRules.
• BA/BS degree or equivalent experience

Skills

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design

Benefits

• competitive benefits to support their physical, emotional, and financial well‑being.

Shift and Hours

Other Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Pay Transparency

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Company Culture and Mission

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Values

Learn about our four values that represent what we believe.