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Sr Program Assistant information

What does a Sr Program Assistant do?

A Sr Program Assistant provides advanced administrative and operational support to a specific program or department, ensuring smooth day-to-day activities. Their duties often include scheduling meetings, coordinating events, preparing reports, maintaining records, and communicating with stakeholders. They may also assist with budget tracking, process improvement, and supervising junior staff. The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.

What are some common challenges faced by a Sr Program Assistant, and how can they be managed effectively?

Sr Program Assistants often manage multiple projects and deadlines simultaneously, which can present challenges in prioritization and time management. They may also coordinate across various departments, requiring strong communication and organizational skills to ensure all stakeholders are aligned. To manage these challenges effectively, it's essential to maintain detailed schedules, utilize project management tools, and proactively communicate with team members about shifting priorities. These strategies help Sr Program Assistants keep programs running smoothly and support their teams efficiently.

What are the key skills and qualifications needed to thrive as a Sr Program Assistant, and why are they important?

To thrive as a Sr Program Assistant, you need excellent organizational abilities, attention to detail, and experience in administrative support, often backed by a relevant associate or bachelor’s degree. Familiarity with office productivity software (such as Microsoft Office Suite), database management, and scheduling tools is typically required. Strong communication, problem-solving, and time management skills help you excel in supporting multiple projects and stakeholders. These competencies are essential to ensure efficient program operations and to facilitate smooth coordination within teams and across departments.

What is the difference between Sr Program Assistant vs Program Assistant?

AspectSr Program AssistantProgram Assistant
Required CredentialsTypically requires some experience or certification in program supportEntry-level, often no formal certification needed
Work EnvironmentSupports senior staff, involved in complex tasksAssists with basic program activities
Employer & Industry UsageCommon in nonprofits, government, and educational sectorsUsed across similar sectors for entry-level roles

The main difference between a Sr Program Assistant and a Program Assistant lies in experience and responsibility. The Sr Program Assistant handles more complex tasks and may require prior experience or certifications, while the Program Assistant typically performs entry-level support duties. Both roles are vital in supporting program operations within similar industries.

What are the most commonly searched types of Sr Program jobs in Arizona?

The most popular types of Sr Program jobs in Arizona are:

Sr Program Assistant jobs near you
Infographic showing various Sr Program Assistant job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Program Manager, Quality Assurance

Scottsdale, AZ • On-site

Zoox
Manufacturing • 1 - 5K employees
Learn more about Zooxexternal

$149K - $179K/yr

Full-time

Medical, Life, PTO

Re-posted 27 days ago

Zoox rating

7.8

Company rating: 7.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Fusion Center teams at Zoox are the primary human connection with our customers. In this role, you'll be an early member of a critical team in a rapidly developing industry. As Program Manager, Quality Assurance, you'll have a significant impact on the experience of our customers and the teams who support them. You will build our quality playbook and oversee quality assurance for the Fusion Center organization. You'll work closely with our teams to design scalable quality systems that ensure a delightful, repeatable, on-brand customer experience.

This is a highly collaborative role that will regularly engage with cross-functional partners in training, design, product, operations, and more. You will ensure we have an outstanding quality assurance program to measure performance, coach for growth, and find strategic insights. This role will be very hands-on, and you should be passionate about diving into the details and staying close to the customer experience.
In this role, you will:
  • Establish and implement a quality playbook that measurably engages the organization in our support framework, generates key timelines for process development, and inspires broad adoption
  • Set key performance indicators for quality assurance teams to measure their work and ensure we are progressing in accordance with our quality playbook
  • Lead and facilitate calibration sessions with the cross-functional team to drive consistency and adherence to quality standards
  • Prepare and present a monthly executive summary report on the state of interaction quality and proposed improvements
  • Work closely with leadership and cross-functional partners to ensure training, processes, and documentation are supporting the optimal customer experience based on customer trends, product enhancements, and the needs of our customers
  • Advocate for the customer and team with recommendations for automation, fixing long-term customer issues to reduce ticketing volume and improve customer and employee satisfaction
Qualifications
  • 8+ years of experience leading a customer-facing team at a start-up or rapid growth company developing QA programs, end-to-end training, and quality systems.
  • Bachelors degree in business management, computer science, engineering, or related discipline.
  • Proven experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards that drive quality and consistency
  • Passion for leading, with a strong desire and highly developed ability to motivate others, and set and achieve targets
  • Comfortable pulling data from multiple sources, reading and analyzing data, conducting analyses in Excel (to perform complex functions) or Google Sheets, and partnering with analytics partners for more complex analyses
  • An owner mentality, always looking for opportunities to better your work product
  • Ability to translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
  • Comfortable working with modern customer support and productivity tools (Salesforce, Google Workspace, etc.)
Bonus Qualifications
  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
  • Background in systems engineering, software development, or technical operations
  • PMP, PgMP, or similar project management certification
  • Experience with Lean/Six Sigma methodologies and ideally, possessing certifications
$149,000 - $179,000 a year
Base Salary Range
 
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
 
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Zoox

Sourced by ZipRecruiter

Zoox is dedicated to creating the world's first fully autonomous vehicle fleet and the necessary ecosystem to make this technology accessible. Positioned at the crossroads of robotics, machine learning, and design, Zoox strives to deliver the future of mobility-as-a-service in urban settings. We seek exceptional individuals who share our enthusiasm and are eager to join a dynamic and results-driven team.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Foster City, CA, US

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